HDI Steel City

🚨 SAVE THE DATE! 🚨 First-ever Virtual Event – FREE for Everyone! 🗓️ Friday, November 8th, 2024 ⏰ 1:00 PM - 2:30 PM (EST) 🎥 Virtual Event 💰 FREE for members and non-members! Topic: If Nature Abhors a Vacuum, Why Does Customer Service (CX) Today Suck? Join award-winning CX thought leader Doug Rabold as he dives into how Experience Level Agreements (XLAs) can fill the gaps left by traditional IT processes and keep your customer experience from, well…sucking! 🔗 Zoom link will be sent prior to the event. 📅 Register by Wednesday, November 6th to save your spot! Don’t miss out – click here for more details and registration: https://lnkd.in/eNqVQUfP

📸 A few of our Steel City HDI Local Chapter Officers are grateful to attend this year’s HDI LCO Leadership Summit here in Milwaukee! It’s been an amazing experience so far, and we’re looking forward to making the most of the rest of the weekend. Excited to bring new ideas and energy back to our chapter! 🎉 Intersted in joining the fun? Check out membership here: https://lnkd.in/gzRGKB2A #SteelCityHDI #HDILCO2024 #LeadershipSummit #ITLeadership #Milwaukee #ContinuousImprovement

Hey everyone 📣 after a short summer break ☀ we are back! Hope you all can join us for our next session: Framework for Diversity: Recruiting and Retaining Talented Diverse Staff for Your Organization 🎉 For additional details and to register click here: https://lnkd.in/dgBzUmrv

HDI Steel City is excited to announce that Brian Lee with the City of Pittsburgh has been selected as the Global 2024 Best Service and Support Technician! #HDI #HDIAwards #SupportWorld

We hope to see you next Friday for our meeting on demand for skilled talent! Where: Beacon Hill Staffing When: Friday, April 19 11:30AM-3:00PM. Parking & lunch: Free! Price: FREE for Members, $20 for Non-Members. Want to attend for free? Join Now! https://lnkd.in/eB-hRba6

Cheer on the Steel City National Finalists at SupportWorld Live 🙌   Congratulations to our HDI Steel City Award Recipients who have advanced to the National Competition. We hope you can join us in Denver to cheer on Amy and Brian for a national win this year!   Amy Cecala, Best Service and Support Analyst (UPMC) Brian Lee, Best Service and Support Technician (City of Pittsburgh) Are you planning to attend SupportWorld Live in Denver, Colorado? Save now! Early Bird Discount! Register by March 15th and take advantage of the Early Bird pricing to get $200 off the regular conference rate.  Membership Discount! As an HDI Local Chapter member, you'll receive an additional $350 discount on the cost of registration. The membership discount covers the cost of your annual dues and then some! By joining or renewing your membership now, you'll be eligible to receive this awesome discount in addition to gaining access to all the benefits that local chapter membership offers. Why miss out on this incredible offer? Active members can click here to access the promo code to take advantage of the $350 savings.  https://lnkd.in/gzGHHJMU

Check out the unique technology Korea Zinc unveiled as the only company at InterBattery 2024! From the kinetic wall illustrating the overall trends in the battery industry to multifaceted robotic arms in action, explore the captivating moments through video that showcased the entire battery production process. As the world's leading non-ferrous metal refining company, Korea Zinc continues to focus on the secondary battery material business as a key driver for future growth. Keep an eye our innovative endeavors! #KoreaZinc #TroikaDrive #Sustainability #InterBattery #InterBattery2024 #Cathode #Material #EVbattery #Batterytechnology

🌟 Last month's HDI meeting on Organizational Change Management was a true eye-opener! 🌟 A massive thanks to our incredible guest speakers from Giant Eagle for sharing their invaluable insights and experiences with us. 🙏 Your expertise truly illuminated the path towards effective change management strategies. 💼💡 But wait, the excitement doesn't end there! 🎉 We're gearing up for another enlightening session at our upcoming meeting this month. 🗓️ We can't wait to delve deeper into discussions and learn even more together.

Join us as we discuss- Organizational Change Management: Thriving through Transformation When: Friday, February 16, 2024 Price: FREE for Members, $20 for Non-Members. Want to attend for free? Join Now! For more details & to register click here: https://lnkd.in/eAq7xuVz

SAVE THE DATE: April 27-May 2, 2024, Colorado Convention Center, Denver, CO SupportWorld Live is headed to Denver in 2024! If you want to stay ahead of the curve and learn about the latest trends in support and service management, then this is the conference for you. With inspiring keynotes and more practitioner-led case studies than ever, this conference is sure to educate and inspire you. HDI Local Chapter Members get a $350 discount off of the best available rate. That's double the value of membership! Not a member? Visit our website to join! Super Saver Rate is valid until January 26th! https://lnkd.in/erWGwjGm HDI Local Chapters will have a booth in the Expo Hall. Please stop by and visit! We hope to see you in April! Click here for more information and to register: https://lnkd.in/dRn8hxwk