Build Smarter AI Agents with Long-Term Memory, Only with HERA! Most chatbots forget the context after a session ends. Not HERA. Our AI agents are now equipped with long-term memory, enabling them to retain relevant information across conversations, just like a true service expert. This means better personalization, smoother interactions, and a stronger understanding of your customers over time. Discover how this breakthrough is setting a new standard for chatbot AI in Indonesia! #ChatbotAI #ChatbotAIIndonesia #Chatbot #ChatWithAI #AIsolution #LongTermMemory #EmpatheticAI #HERAAgenticAI #AgenticAI #AIAgents #ServiceExpert
About us
At HERA, we believe that exceptional customer service stems from understanding, empathy, and emotional intelligence. Our AI-powered customer service platform combines the power of automation with the warmth of human interaction, creating seamless experiences that feel natural and compassionate. Our vision is to revolutionize customer support through emotionally intelligent AI, providing enterprises with fully autonomous customer service solutions that not only optimize efficiency but also foster meaningful, lasting customer relationships. HERA’s AI understands the emotional tone behind customer queries, allowing businesses to respond in ways that resonate on a human level, reducing friction and building trust.
- Website
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https://www.heracx.ai
External link for HERA
- Industry
- Technology, Information and Media
- Company size
- 2-10 employees
- Type
- Privately Held
- Founded
- 2024
- Specialties
- Customer Experience, AI Technology, and Contact Center Monitoring
Employees at HERA
Updates
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Terima kasih kepada Ibu Via Rahma, Manager PT Bank Central Asia Tbk (BCA), atas apresiasi dan testimoni yang luar biasa mengenai HERA, chatbot AI Indonesia yang menghadirkan Agentic AI pertama dengan empati dalam setiap interaksi. “Dulu human touch in digital era, sekarang Human Touch. Human Tech.” - Ibu Via Rahma. Dengan teknologi HEMA Quality Assurance, HERA memastikan setiap respons tidak hanya cepat, tetapi juga relevan, dan akurat. Inovasi ini membuka peluang baru dalam meningkatkan kualitas layanan pelanggan secara lebih efektif dan terukur. HERA akan terus berinovasi untuk menghadirkan solusi AI terbaik di industri. #ChatbotAI #ChatbotAIIndonesia #Chatbot #ChatWithAI #AISolution #chatbotdotAI #AIchatbot #HeraAgenticAI
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Auto-Response ≠ Auto-Understanding! Fast replies are great, but what if they don’t even make sense? 😩 Customers need AI that listens, understands, and responds meaningfully not just random auto-replies. With HERA, every response is relevant and connected to your needs. No more frustration, just smooth and intelligent conversations. 💡✨ #NoMorePainPoint #HERA #AI #SmartResponse #CustomerExperience #EmpatheticAI
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Say Goodbye to Customer Service Runarounds! Ever complained via chat, only to be told to call customer service yourself? 😩 With HERA's omnichannel AI, you don’t have to deal with that frustration anymore! Seamless, efficient, and frustration-free 💙 That’s the future of customer experience. #HERA #AIWithEmpathy #SupportSolutions #EmpathyInAction #AIWithHeart #ServiceWithHERA #EmpathyAI #HERATeamwork #HERAEmpathyAI #AIAgent #SupportInovation #CustomerCare #CustomerService #HumanTouch #AlwaysHereToHelp #EmphatyDriven #AI #OmnichannelSupport #CustomerExperience #SeamlessService #Agentic #Chatbot #Customer #ConversationalAI
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Suka capek dapat jawaban ngga nyambung? sering frustasi karena ngobrol dengan chatbot? HERA bukan robot! HERA adalah Human Touch. High Tech. HERA hadir untuk memahami, bukan hanya membalas komplain pelanggan saja. Karena pelayanan yang baik adalah yang mendengar, memahami, dan menyelesaikan. Engage bersama heracx.ai sekarang juga💙 . . #HERA #AIWithEmpathy #SupportSolutions #EmpathyInAction #AIWithHeart #ServiceWithHERA #EmpathyAI #HERATeamwork #HERAEmpathyAI #AIAgent #SupportInovation #CustomerCare #CustomerService #HumanTouch #AlwaysHereToHelp #EmphatyDriven #AI
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Meet HERA: Indonesia’s First Agentic AI for Customer Service! HERA is revolutionizing customer experience by introducing the first Agentic AI in Indonesia, an AI-powered platform that not only automates but also understands and empathizes with customers. Powered by HEMA (Highly Empathetic Monitoring & Analysis), HERA ensures high-quality, personalized interactions for businesses. Learn more about this game-changing innovation: 🔗 https://lnkd.in/epSJjdyH #HERA #AgenticAI #AI #CustomerExperience #Innovation #EmpatheticAI
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Seamless Omnichannel Experience with HERA! 🚀 No more repeating issues across platforms! With HERA, customers can start a complaint on WhatsApp and follow up via WebChat without losing context! 💡 One AI, Multiple Channels. 💡 Consistent responses and effortless interactions. ❓ Is your customer service ready for the Agentic AI era? 👇 Share your thoughts in the comments! #HERA #OmnichannelSupport #AIWithEmpathy #CustomerExperience #SeamlessService #AgenticAI
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Why HERA can deliver better conversation and solution than your CSO? Why HERA can better interact with your potential customers? How Hera can increase CSAT? CLI? NPS? How Hera sells more products than your best sales persons? It's trained Agentic AI based Robot acting like most emphatic human and thinking smartly and always giving smart solution you never imagine. Engage HERA: Human Touch.High Tech. #HERA #AIWithEmpathy #SupportSolutions #EmpathyInAction #AIWithHeart #ServiceWithHERA #EmpathyAI #HERATeamwork #HERAEmpathyAI #AIAgent #SupportInovation #CustomerCare #CustomerService #HumanTouch #AlwaysHereToHelp #EmphatyDriven #AI
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Facilitator | Data-driven Decision Making | Account Growth | CXP | Customer Engagement | Marketing Strategy | Customer Relationship
A huge thank you to Bu Yuliana Agung MBA for the incredible invitation along with Muhammad Ajie Santika to be part of the prestigious TOP BRAND AWARD 2025! Beyond excited to connect with inspiring leaders from diverse industries, exchanging groundbreaking insights and real-world experiences on marketing and the limitless potential of AI collaboration. The fusion of marketing and AI is a revolution—supercharging productivity, innovation, and business growth like never before! This year, TOP BRAND 2025 also showcases the MARKETING X CENTER booth, featuring HERA PRIMASS.AI, Konvergence and ECRA—a powerhouse of cutting-edge marketing solutions. Can’t wait to see you all at the TOP BRAND AWARD 2026! Let’s shape the future together! #TopBrandAward2025 #FeedloopAI #AIAutomation 🚀🔥
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🚀 Agentic AI is here! 🚀 Customer expectations are evolving, and businesses are under constant pressure to deliver more personalized, empathetic service. Our latest article dives deep into how **Agentic AI** is reshaping the customer experience landscape and empowering companies to go beyond traditional chatbots. At HERA, we believe in building intelligent, goal-driven agents that adapt and respond with purpose, not just scripted replies. Agentic AI isn't just automation—it’s a transformative approach that understands, learns, and connects with customers on a deeper level. Curious how Agentic AI can elevate your customer service game? Dive into our article to explore the future of customer interaction 👉 https://lnkd.in/gDdMEu5T #CustomerExperience #AgenticAI #Automation #Innovation #HERA #AI