Hexperien Consulting

In the concluding chapter of our ‘Beyond the Blueprint’ series, I write about the B2B technology transition that was most instrumental in shaping my approach to CX evolution. Onboarding product innovations into the operating environments of the giants who built the modern digital experience was transformation at scale and complexity. Read on to see the four lessons learned from that experience that I’ve built into Hexperien’s experiment-based approach: https://lnkd.in/gc5wyfD3 #ExperimentDesign #CX #Innovation

🎉 Did your new year bring a new innovation imperative? If so, here's the next chapter in Hexperien’s exploration of Experiment Design for building new customer experiences. 💡 Mastering the art of managing experiments while in motion within B2B technology service providers requires hands-on design of culture, resource, and learning constructs. In this short article, we connect from thought leaders like Alex Cowan, David Bland, Laura Klein and more, with decision points to set your team up for success in 2024 with a strategic mindset. 🛠️ Ready to embrace the new year with a commitment to experimentation? Dive into the details here 👉 https://lnkd.in/gZNZ6MQU #ExperimentDesign #CX #Innovation #NewYearNewPerspective 🎉🚀

Bringing new offerings to market within an established business can sometimes feel like fitting a square peg in a round hole. If you’re a leader in the midst of innovation faced with navigating emerging customer experience needs that look different from your base, incorporating an experiment design approach can be a valuable addition to your toolkit. In my latest post, I explore how to avoid the pitfalls of a ‘Frankenstein experience’, accelerate time to value, and engage in a conversation with Lynn Landers on effectively landing organizational change through this approach. Read the article here: https://lnkd.in/gjHCz2RB #Innovation #CX

B2B technology innovation requires CX lifecycle transformation. Conventional project management wisdom dictates that every project has a beginning, a middle and an end. But when innovation projects meet the ongoing nature of the customer experience journey, it’s not always so clear. Sometimes it can be difficult to distinguish between the ‘messy middle’ of your CX transformation innovation projects, and a prolonged state where you’re caught between what your experience is, and what it needs to be. At Hexperien, our focus has been on expediting this journey for clients, integrating leading-edge principles into our CX Experiment Design approach. If you suspect that your current efforts might not be on the fastest path, this 6-minute read could spark a new conversation. First up in the Beyond the Blueprint series: “5 Symptoms You Need Experiment Design in your CX” #B2B #CXTransformation #ExperimentDesign

Part of Hexperien’s unique consulting approach involves Experiment Design, a co-creation construct to design your next-generation B2B customer experience leveraging agile and lean principles. 'Beyond the Blueprint' unpacks the concept of Experiment Design for building new customer experiences as you're innovating technology services in the market. In this series https://lnkd.in/egvP6SvJ you’ll find:  - What we mean by Experiment Design and why your CX might need it  - What an experiment design approach can do for you  - Practices to set your team up for success and get started - A real story of how an experiment design approach accelerates CX evolution Get ready to power your team’s ability to innovate beyond your existing blueprint!