Fixify

Hi Everyone! I'm hiring! I’m hiring our first Customer Success Manager, who will be the pioneer in creating a post-sales experience that’s as human and effective as the technology we create. About Fixify: We’re an early-stage startup on a mission to revolutionize the way people feel about technology. We believe technology should be a facilitator of happiness, not a source of frustration. We're reimagining IT support as an experience where people feel cared for, not merely 'handled'. 🎯 About the Role: Customer Success Manager You'll play an instrumental role in shaping the customer experience and developing our post-sales process. You'll take a thoughtful approach with your portfolio of customers - ensuring they have a delightful experience every step of the way. Key Responsibilities: - Build Strong Customer Relationships: Establish deep, trusting relationships with our customers to help them maximize the value from our technology. - Stay Ahead of Renewal Risks: Proactively identify and address potential challenges to ensure smooth renewals. - Voice of the Customer: Act as a crucial link for gathering and acting on customer feedback to steer our product development. - Onboarding and Support: Ensure customers receive continuous, high-quality support from the get-go. - Partner with GTM for Growth: Collaborate with our Go-To-Market teams to showcase and expand our product offerings. - Inform with Clear Reports: Provide insightful customer engagement reports to inform leadership decisions. 🌟 About You I’m very open to hiring candidates with different backgrounds, qualifications and skills. If you don’t fit some of the things I’m looking for but still think you’d be a great fit, please explain in your application. That said, here’s what an ideal candidate would look like: - Proven Track Record: You have a history of delivering tangible, positive results for your customers. - Thrives in Dynamic Environments: You excel in fast-paced settings, maintaining positivity and determination. - Innovative in Customer Success: You're passionate about pioneering scalable, innovative customer success strategies. - Strategic Trend Spotter: You use data-driven insights to enhance customer engagement and retention. 🔍 About Me You'll be working closely with me, so here's a bit about my background: I've spent 15 years in cybersecurity, including 7 years at Expel, where I helped build a team that transformed the MDR market. I believe high-performing teams trust each other, know their goals, and measure progress. I like to move fast, work hard, and coach teams to success. While I can't promise this will be the next big success, I guarantee it'll be an exhilarating ride. ✍ To Submit Your Application Ready to join us? Apply here with your resume: https://lnkd.in/etaAUkeD If you encounter any issues, don't hesitate to email me directly (jonathan.hencinski@fixify.com) 🙂 .

As Matt Peters likes to say at Fixify, "In the startup world, it's not just about dodging chainsaws; it's about laying the right foundation." Check out our blog, where we unravel the complexities of Job Descriptions and Job Ads. Learn how these tools are essential in attracting and retaining top talent and how to use them effectively in your startup or company. Bonus: A GPT prompt to help you avoid the daunting empty.txt. #startup #teambuilding #hiring https://lnkd.in/eEwxgtZD

At Fixify, we're embarking on an exhilarating journey to craft something unique. Though I'm not ready to unveil many details, I'm excited to take you along for the startup ride, sharing some of my experiences as a co-founder and CTO through my new personal blog (eye rolls allowed! 😂). The debut post? It's a candid, unfiltered piece, initially crafted just for me. Penned in the early days of my startup adventure, it explores the challenges I saw facing startups in an era where generative AI is rapidly reshaping industries, and established companies seem to hold significant advantages over startups (what else is new?). My aim in writing to myself was to reason objectively about the pros and cons of being a startup vs. an incumbent developing product in this rapidly evolving landscape. I hope in sharing my reflections, others might benefit (even enjoy?) how I went from skepticism to conviction in the distinctive opportunities and advantages unique to startups. https://lnkd.in/e6nDwG3U #startup #blog #llm #productdevelopment Special thanks to Dan Nguyen-Huu, Tony Liu, Hyrum Anderson, Keegan Hines, and Madison Hawkinson for their feedback.