Great panel, great event!
Executive Director and CEO at HGS - Hinduja Global Solutions, Non Executive Independent Director, Sterling Trust Bank and Trust Ltd, Bahamas
On stage at #BFTF2024 in Austin with 3 of my most favorite people - Tori from Astound, Sherry from NCB and Tom from SAP-Concur. We discussed Innovation and Change in the panel - how partnering with clients to test new ideas creates value that goes beyond a traditional vendor-client relationship. Our Client Advisory Board (CAB) has been the best sounding board to test new concepts. It is very easy to burn a lot of R&D dollars to chase “shiny new objects”. The CAB acts as our conscience keeper, making sure that our R&D investments are tied to outcomes that will be relevant to their businesses and something that they will want to buy from us, because it solves some of their live business problems. The AI journey is just starting at the Base Camp. As our clients try to scale the peaks of business transformation, we at HGS want to be the sherpas that carry the tools that will enable them to navigate to their Summit. Onwards and upwards! To enduring client relationship that stand the test of time.