HotWax Commerce

𝗛𝗼𝘄 𝗰𝗮𝗻 𝗯𝗲𝘁𝘁𝗲𝗿 𝗵𝗮𝗻𝗱𝗹𝗶𝗻𝗴 𝗼𝗳 𝗼𝗿𝗱𝗲𝗿 𝗿𝗲𝗷𝗲𝗰𝘁𝗶𝗼𝗻𝘀 𝗹𝗲𝗮𝗱 𝘁𝗼 𝗺𝗼𝗿𝗲 𝗮𝗰𝗰𝘂𝗿𝗮𝘁𝗲 𝗳𝘂𝗹𝗳𝗶𝗹𝗹𝗺𝗲𝗻𝘁 𝗿𝗼𝘂𝘁𝗶𝗻𝗴? One key aspect often overlooked in the order routing process is handling order rejections effectively to optimize routing and ensure timely fulfillment. With HotWax Commerce, retailers can transform rejected orders into opportunities to enhance inventory and order routing accuracy. Here’s how: 𝗢𝗿𝗱𝗲𝗿 𝗥𝗲𝗷𝗲𝗰𝘁𝗶𝗼𝗻 & 𝗥𝗲𝗮𝗹𝗹𝗼𝗰𝗮𝘁𝗶𝗼𝗻: When an order cannot be fulfilled at a location, HotWax Commerce allows store associates to reject the order and specify the reason for rejection. HotWax then automatically reallocates the order to the next optimal fulfillment facility. 𝗠𝗮𝗻𝗮𝗴𝗲 𝗥𝗲𝗷𝗲𝗰𝘁𝗶𝗼𝗻 𝗥𝗲𝗮𝘀𝗼𝗻𝘀: Retailers can configure rejection reasons for unfillable orders and decide whether these reasons should affect the store's inventory. For example, if the reason is “Not in Stock”, HotWax will update the product’s inventory for that location to zero. 𝗔𝗰𝗰𝘂𝗿𝗮𝘁𝗲 𝗜𝗻𝘃𝗲𝗻𝘁𝗼𝗿𝘆 𝗨𝗽𝗱𝗮𝘁𝗲𝘀: Order rejections in HotWax Commerce can trigger automatic variance recording, updating the inventory and ensuring that any future orders are routed on latest inventory data. 𝗥𝗲𝗷𝗲𝗰𝘁 𝗔𝗹𝗹 𝗢𝗿𝗱𝗲𝗿𝘀: If a store is temporarily unavailable for fulfillment, HotWax Commerce allows store managers to reject all orders allocated to their store and disable fulfillment for their store to prevent further orders from being routed there. This does not affect the store’s inventory and HotWax ensures that rejected orders are rerouted to the optimal locations. By leveraging HotWax Commerce, retailers can optimize order routing and fulfillment while minimizing the chances of subsequent order rejections. Contact us today to learn more!

Struggling with stockouts and over-promises? Available to Promise (ATP) is a crucial metric that determines the quantity of inventory available to fulfill orders. It helps retailers accurately access what they can sell without the risk of overselling. For omnichannel retailers, managing ATP becomes more complex as they must oversee inventory availability across various sales channels and locations. Often, inventory data is siloed, creating the risk of errors, and ultimately, issues like stockouts or overselling. The right Omnichannel Order Management System simplifies ATP management by consolidating real-time inventory data from all locations and eliminates the need to manually manage inventory across multiple touchpoints, ensuring retailers can confidently commit to customer orders. Accurate ATP calculations take several factors into account, including: 𝗥𝗲𝘀𝗲𝗿𝘃𝗲𝗱 𝗤𝘂𝗮𝗻𝘁𝗶𝘁𝗶𝗲𝘀: Portion of inventory that has been reserved for online orders that are pending fulfillment. 𝗦𝗮𝗳𝗲𝘁𝘆 𝗦𝘁𝗼𝗰𝗸: Portion of inventory buffered from existing inventory in physical stores to meet walk-in customer demand while also accommodating online order fulfillment. 𝗧𝗵𝗿𝗲𝘀𝗵𝗼𝗹𝗱 𝗟𝗲𝘃𝗲𝗹𝘀: Portion of inventory buffered at a global level to overcome overselling and ensuring inventory is available to fulfill online orders. 𝗢𝗿𝗱𝗲𝗿𝘀 𝗶𝗻 𝘁𝗵𝗲 𝗕𝗿𝗼𝗸𝗲𝗿𝗶𝗻𝗴 𝗤𝘂𝗲𝘂𝗲: Inventory for orders that are pending allocation and awaiting further processing. 𝗘𝘅𝗰𝗹𝘂𝗱𝗲𝗱 𝗙𝗮𝗰𝗶𝗹𝗶𝘁𝗶𝗲𝘀’ 𝗔𝗧𝗣: Inventory at specific warehouses or stores that is not available to promise due to various reasons, such as location-specific stock restrictions or operational constraints. By considering these elements, a robust OMS allows retailers to streamline inventory management, ensuring accurate ATP inventory. If you're looking to manage your inventory more effectively and avoid the pitfalls of stockouts and over-promising, it's time to upgrade to a smarter OMS solution. #Retail #Omnichannel #ShoppingandTheRetailIndusrty #OMS #RetailSolutions

𝗛𝗼𝘄 𝘁𝗼 𝗰𝗿𝗲𝗮𝘁𝗲 𝗺𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗲𝘀 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗴𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻? Understanding the motivations behind purchasing decisions is crucial for crafting effective marketing strategies. In my latest podcast, Jenni Homer, Director of Retail and eCommerce at Nanso Group, shared how by combining data with customer insights, businesses can uncover what truly drives purchases. For example, trend-driven customers may respond better to messaging about new arrivals, while those focused on practicality care more about product quality and longevity. Customizing communication to these distinct motivations ensures that your messages are more relevant and impactful, creating stronger connections with each customer segment. 🎧Tune into the full podcast and learn how to use customer data for effective marketing strategies : https://hubs.la/Q03dCqbv0 #Retail #Podcast #ShoppingandTheRetailIndustry #MarketingStrategy #eCommerce

𝗛𝗼𝘄 𝗰𝗮𝗻 𝗿𝗲𝘁𝗮𝗶𝗹𝗲𝗿𝘀 𝗲𝗮𝘀𝗲 𝗶𝗻𝘁𝗼 𝗦𝘁𝗼𝗿𝗲 𝗙𝘂𝗹𝗳𝗶𝗹𝗹𝗺𝗲𝗻𝘁? Many retailers want to use their physical stores for online order fulfillment, but they’re not ready to dive in headfirst. Instead, they prefer to take a gradual approach, walking before running. With a robust Order Management System (OMS), retailers can strategically decide how and when to leverage their retail locations for online fulfillment without publishing all stores on Shopify. HotWax Commerce OMS offers the flexibility retailers need to do just that. Taking the first step into store fulfillment 𝗣𝗵𝗮𝘀𝗲𝗱 𝗔𝗽𝗽𝗿𝗼𝗮𝗰𝗵: Retailers can choose to fulfill online orders from select stores. This allows them to test and integrate store fulfillment at their own pace, avoiding disruptions to their day-to-day operations. 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗕𝗮𝗰𝗸𝘂𝗽 𝗜𝗻𝘃𝗲𝗻𝘁𝗼𝗿𝘆 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Instead of listing all stores on Shopify, retailers can designate certain locations as fallback fulfillment hubs. When stock at primary locations runs low, the OMS automatically routes orders to these hidden backup stores, ensuring smooth fulfillment without risking stockouts or delays. HotWax Commerce lets retailers begin store fulfillment with a few stores, strategically assign backup locations to resolve bleed-over order situations, and gradually expand as demand increases. Ready to enhance your store's fulfillment strategy? Learn more about how HotWax Commerce can help retailers deliver exceptional omnichannel experiences! #Retail #Fulfillment #ShoppingandTheRetailIndustry #OrderManagement #eCommerce

𝗦𝗵𝗼𝗽𝗽𝗲𝗿𝘀 𝗱𝗼𝗻’𝘁 𝘄𝗮𝗻𝘁 𝘁𝗼 𝘄𝗮𝗶𝘁 𝗳𝗶𝘃𝗲 𝗱𝗮𝘆𝘀 𝗳𝗼𝗿 𝘁𝗵𝗲𝗶𝗿 𝗼𝗿𝗱𝗲𝗿𝘀. 𝗧𝗵𝗲𝘆 𝘄𝗮𝗻𝘁 𝗶𝘁 𝗻𝗼𝘄. Retail has changed. Customers don’t think in “channels.” They just want their orders, on their terms, as fast as possible. The biggest frustration? Inventory inaccuracy. Nothing kills the shopping experience faster than placing an order, driving to the store, and hearing: "Sorry, we don’t have that in stock." That’s a lost sale and a lost customer. With HotWax Commerce, real-time inventory updates ensure that if an item is available for pickup, it’s actually there. Store associates get instant notifications, and customers are alerted when their order is ready. Read the blog to see how top retailers get it right: https://hubs.la/Q03djh3s0 #Retail #Omnichannel #ShoppingandTheRetailIndustry #Inventory

𝗙𝘂𝗹𝗳𝗶𝗹𝗹𝗶𝗻𝗴 𝗼𝗿𝗱𝗲𝗿𝘀 𝗳𝗿𝗼𝗺 𝘀𝘁𝗼𝗿𝗲𝘀, 𝘀𝗶𝗺𝗽𝗹𝗶𝗳𝗶𝗲𝗱. Store fulfillment shouldn’t be complicated or time-consuming. HotWax Commerce’s Fulfillment App streamlines the process into just three simple steps, helping store associates fulfill orders faster and more accurately. 𝗣𝗶𝗰𝗸: Print a picklist and perform wave picking to pick multiple orders at once or choose which orders to pick first. 𝗣𝗮𝗰𝗸: Generate packing slips and shipping labels automatically. If an item is unavailable, reject it, so the order is rerouted instantly. 𝗦𝗵𝗶𝗽: Once packed, orders are handed over to the carrier and automatically marked as shipped. See how HotWax Commerce’s Fulfillment App makes store fulfillment easier than ever: https://hubs.la/Q03d3cwb0 #Retail #Omnichannel #Fullfilment #ShipfromStore #ShoppinhandTheRetailIndustry

𝗦𝗲𝗲 𝘆𝗼𝘂 𝘁𝗼𝗺𝗼𝗿𝗿𝗼𝘄 𝗮𝘁 𝗦𝗵𝗼𝗽𝘁𝗮𝗹𝗸 𝗦𝗽𝗿𝗶𝗻𝗴 𝟮𝟬𝟮𝟱! The HotWax Commerce team is all set to showcase live demos of our Omnichannel Order Management Solution at 𝗕𝗼𝗼𝘁𝗵 #𝟭𝟭𝟰𝟵 at Mandalay Bay, Las Vegas, from March 25-27. Last chance to book your meeting with us: https://hubs.la/Q03d2-D10 #Retail #Omnichannel #RetailEvent #Shoptalk

HotWax Commerce will be at Shoptalk Spring next week! Visit 𝗕𝗼𝗼𝘁𝗵 #𝟭𝟭𝟰𝟵 to discover how HotWax Commerce can transform your business into an omnichannel brand in 8 weeks. Book your meeting and let's meet at Shoptalk 2025: https://hubs.la/Q03cTB260 #RetailEvent #Shoptalk #ShoppingandTheRetailIndustry

𝗡𝗲𝘄 𝘂𝗽𝗱𝗮𝘁𝗲 𝗳𝗿𝗼𝗺 𝗛𝗼𝘁𝗪𝗮𝘅 𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲! The Import App has been revamped, making it the go-to platform for merchandising teams to handle all approaches for manually importing inventory into OMS. With this update, merchandisers now have a centralized view of all inventory import methods directly within the Import App, ensuring unified visibility and control over inventory management. 𝗪𝗵𝗮𝘁 𝗮𝗿𝗲 𝘁𝗵𝗲 𝗶𝗻𝘃𝗲𝗻𝘁𝗼𝗿𝘆 𝗶𝗺𝗽𝗼𝗿𝘁 𝗺𝗲𝘁𝗵𝗼𝗱𝘀 𝗮𝘃𝗮𝗶𝗹𝗮𝗯𝗹𝗲? 𝗘𝘅𝗮𝗰𝘁 𝗔𝗧𝗣 – Matches inventory in HotWax with the sellable (ATP) inventory in ERP systems like NetSuite. The system applies the delta between the provided CSV and OMS’s systemic ATP, adjusting both ATP and QOH accordingly. 𝗘𝘅𝗮𝗰𝘁 𝗤𝗢𝗛 – Syncs physical inventory from an inventory management system to HotWax Commerce OMS, ensuring accurate inventory without considering reservations. 𝗔𝗱𝗷𝘂𝘀𝘁 𝗯𝘆 𝗖𝗲𝗿𝘁𝗮𝗶𝗻 𝗔𝗺𝗼𝘂𝗻𝘁 – Allows retailers to shift inventory between sales channels (e.g., moving stock from wholesale to eCommerce) with a simple manual adjustment. 𝗖𝘆𝗰𝗹𝗲 𝗖𝗼𝘂𝗻𝘁 𝗼𝗿 𝗦𝗶𝗺𝗶𝗹𝗮𝗿 – Ideal for inventory reconciliation, like recovering lost quantities. Sets ATP and QOH to match the provided CSV. 𝗦𝗰𝗵𝗲𝗱𝘂𝗹𝗲 𝗜𝗻𝗰𝗼𝗺𝗶𝗻𝗴 𝗜𝗻𝘃𝗲𝗻𝘁𝗼𝗿𝘆 – Helps retailers schedule inventory updates for new product launches, ensuring stock is available at the precise launch time. 𝗙𝘂𝘁𝘂𝗿𝗲 𝗜𝗻𝘃𝗲𝗻𝘁𝗼𝗿𝘆 𝗳𝗼𝗿 𝗣𝗿𝗲-𝗢𝗿𝗱𝗲𝗿 – Supports pre-launch strategies by manually importing purchase orders, enabling pre-orders before stock arrives. Retailers can now view and schedule jobs for each import method, making manual inventory uploads more seamless than ever. Ready to optimize inventory imports? Check out the full Import App update here: https://hubs.la/Q03cGkJG0 #Retail #ProductUpdate #Omnichannel #ShoppingandRetailIndustry #Inventory

𝗛𝗼𝘁𝗪𝗮𝘅 𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗶𝘀 𝗮𝗹𝗹 𝘀𝗲𝘁 𝗳𝗼𝗿 𝗦𝗵𝗼𝗽𝘁𝗮𝗹𝗸 𝗦𝗽𝗿𝗶𝗻𝗴 𝟮𝟬𝟮𝟱! If you're a retailer aiming to enhance their omnichannel fulfillment strategies for the year ahead, then 𝗕𝗼𝗼𝘁𝗵 #𝟭𝟭𝟰𝟵 is where you need to be. Discover how HotWax Commerce can transform your retail business into an omnichannel brand within 8 weeks, with their pre-built integration for Shopify and NetSuite Implement same-day BOPIS, Ship From Store and BORIS initiatives to reduce your delivery time and costs. ➡️Book your meeting with us at Shoptalk Spring: https://hubs.la/Q03cgf_Y0 #ShopTalk #Retail #ShoppingandRetailIndustry #ShopTalk2025 #eCommerce