HTEC

Check out HTEC’s latest blog to learn how RAG can boost productivity, streamline onboarding, and improve customer support: https://lnkd.in/ekYjVZpq When enterprises pair knowledge management systems with retrieval-augmented generation (RAG), they can turn complex data into fast, accurate answers — giving employees the resources they need when they need them. #KnowledgeManagement #EnterpriseAI #KMS #RetrievalAugmentedGeneration

Download Cognitive Jobs vs. Jobs to be Done eBook: https://lnkd.in/eutjyD5X Product designers are grappling with how to adapt surface-level design methods such as “jobs to be done” (JTBD) to sophisticated AI-based product design. Enter “cognitive jobs,” a design approach that considers what users are thinking and feeling when interacting with a product. Learn all about cognitive jobs vs. jobs to be done in our free eBook: https://lnkd.in/eutjyD5X #CognitiveJobs #AIDesign #TransformingAIDesign

Read our latest white paper on how to improve the outcome of AI product development with psychology-backed user research: https://lnkd.in/ec4FY-p4 As the market is flooded with products that apply AI without critical evaluation, the failure rates of these tools spike — exceeding 80% by some estimates. The conclusion is hard to ignore: attaching a “powered by AI” label to a product is no longer enough to impress users. Our latest white paper explores how thorough cross-functional research can improve AI product outcomes, emphasizing the role of sometimes overlooked but often invaluable research psychologists. #AI #AIProductDevelopment #PsychologyBackedAI

Check out our latest blog with Christopher J. Cox, the newest member of the HTEC Advisory Board: https://lnkd.in/eaAwGFuj Chris is an accomplished strategist and technology executive with extensive experience leading digital transformation and financial services initiatives across top organizations.  Currently serving as chief technology and digital officer at Keller Williams, Chris also held prominent roles at Bain & Company, USAA, Regions Financial, Wells Fargo, and KPMG. In our latest blog, we explore Chris’s tips and tricks on how to drive successful transformations, balance risk and innovation in finance, deliver superb CX across sectors, and more: https://lnkd.in/eaAwGFuj

Download our latest eBook and learn how to optimize software delivery with an engineering effectiveness framework: https://lnkd.in/grxZ9mQz Today, more than ever, a superb product or service entails much more than quality — it demands speed, scalability, and seamless user experiences. As companies struggle to increase delivery speed and product quality while cutting costs, optimizing engineering capabilities and the software development life cycle are top priorities. In this eBook, we explore how an engineering effectiveness framework can help companies tackle these challenges. Learn more about its benefits and roadblocks, as well as how it can help you align your software engineering efforts with broader business outcomes. Download here: https://lnkd.in/grxZ9mQz #EngineeringEffectiveness #SoftwareDelivery #SoftwareDevelopmentLifecycle

Recently, we proudly launched a refreshed brand for HTEC — a bold redesign that captures our growth, vision, and ambition. Read all about HTEC brand 2.0: https://lnkd.in/g_j7VDzK Like the companies they represent, brands are not static. They must adapt and evolve with changing priorities, emerging opportunities, and new insights. Since announcing the refresh, we deliberately absorbed internal and external feedback, observed our brand in the wild, and reflected on how to make it stronger and even more authentic. The result is a subtle yet impactful realignment — Brand 2.0: https://lnkd.in/g_j7VDzK

Traditional chatbots often fall short in delivering precise and relevant customer support. But retrieval-augmented generation (RAG) is changing the game: https://lnkd.in/ehzPz4Da RAG chatbots combine real-time information retrieval with natural language generation, delivering: 💡Fact-based, up-to-date answers 💡Context-aware conversations 💡Reduced dependency on human agents Learn how RAG is reshaping AI customer support and setting new standards for CX: https://lnkd.in/ehzPz4Da #AICustomerSupport #GenerativeAI #CustomerExperience #RetrievalAugmentedGeneration #RAGChatbots

🚨 Meetup alert! It's only a few days until our first meetup in collaboration with ProductTank Serbia! Register now at the link: https://lnkd.in/e-dscyqu and meet our second speaker, Pavle Lucic, Senior UI/UX Designer at Toptal. Pavle will discuss "Simple product UX fixes that deliver huge results" and explain that great products aren't built overnight. They're refined through small, impactful UX changes that make all the difference. This session will explore how minor design adjustments can solve common user frustrations, align product goals with user needs, and empower product teams to deliver better results. Whether you're a product manager, designer, or developer, this talk will highlight how minor UX improvements can lead to significant outcomes, helping teams work smarter and build products users love. #ProductManagement #ProductDevelopment #UXDesign #AI #ProductTank #HTEC

Read our latest blog discussing the strengths and limitations of Stripe and Tipalti: https://lnkd.in/eBRPH7Cy Great user experience, personalized features, and compatibility across all devices – these are just some things users expect from payment solutions, in addition to essential characteristics like security, reliability, and speed. When buying third-party payment processing software, many factors can affect your decision, such as the size of your company, whether you prioritize B2B or B2C transactions, and the level of compliance required for your industry. In this blog, we take a closer look at the pros and cons of Stripe and Tipalti offering a detailed comparison to help you better understand how each solution might align with your business needs. Read more here: https://lnkd.in/eBRPH7Cy #PaymentProcessors #Stripe #Tipalti