What an incredible experience at REACH 2024! It was energizing to connect with industry leaders, innovators, and visionaries at the premier credit union gathering for California and Nevada. Our conversations about the latest trends and technologies are paving the way for the future of our industry. A big thank you to everyone who stopped by our booth! Let’s keep the momentum going and continue shaping the future of credit unions together. We are excited about what’s next! Contact us today - https://illuma.cx/contact/ #technology #bankingindustry #data #strategy #banking #security #safety #financialservices #tech #customerexperience #development #customerservice #banks #callcenter #fraudprevention #fraud #creditunions #lending #authentication #creditunion Amy Travers John Dabbs
Illuma
Software Development
Plano, Texas 1,499 followers
Shorter Calls • Better Security • Easier Banking
About us
Illuma is a Credit Union Service Organization (CUSO) and R&D company headquartered in Plano, Texas. We deliver real-time voice authentication and fraud prevention solutions for credit unions and community banks through our flagship product, Illuma Shield™. Improving Caller Experience, Operational Efficiency, and Account Security With Illuma Shield™ the authentication portion of the call is reduced by 80% or more as callers are identified by an AudioPrint™ using unique characteristics of their voice and device. - Illuma Shield™ brings the brick-and-mortar experience to the contact center. Callers get a warm and personal interaction where they don’t have to jump through hoops to prove who they are. - This system allows agents to reduce the part of the call that tends to cause the most frustration and delays, enabling them to help callers with their questions, concerns, and transactions faster. - Voice biometrics are far better for fraud prevention than even the most extensive security questions. Generating a false positive that misidentifies someone other than the account holder as a match is extremely difficult. Frictionless Authentication from the Start Our passive voice authentication system works seamlessly in the background. - Deployment takes weeks, not months - More than 95% of those invited to enroll say, “Yes!” - 100% of agents say the system is easy to use Bringing Big Bank Technology to Community Financial Institutions on a Budget Credit unions and community banks that want to be ahead of the curve with FinTech partner with Illuma Labs to deploy state-of-the-art technology that features the latest in voice biometrics, AI, and Machine Learning. Illuma Shield™ has been showcased at multiple premier FinTech events such as FinovateSpring and FinovateFall and won Best in Show at VentureTech 2019. Illuma Labs is the exclusive provider for CUNA Strategic Services and has industry endorsements in 34 U.S. states.
- Website
-
http://www.illuma.cx
External link for Illuma
- Industry
- Software Development
- Company size
- 11-50 employees
- Headquarters
- Plano, Texas
- Type
- Privately Held
- Founded
- 2016
- Specialties
- Intelligent Systems, Machine Learning, Signal Processing, Software, Voice Authentication, Fraud Prevention, and Voice Biometrics
Locations
-
Primary
Get directions
7700 Windrose Ave
Suite G300
Plano, Texas 75024, US
Employees at Illuma
Updates
-
Illuma reposted this
Another great CUNA Strategic Services Alliance provider at #Reach2024, Illuma . Great people, great solution. Amy Travers John DabbsKristen Brechko, CUDE
-
-
Thank you to everyone who joined us at MAXX 2024! It was an incredible experience connecting with credit union professionals, industry leaders, and fellow fintechs. The insights shared and innovations showcased truly set the stage for the future of our industry. A special shoutout to everyone who checked out our booth. We’re excited to continue the conversations and collaborations that started there. Let’s keep pushing the boundaries and elevating the credit union movement together! Contact us today - https://illuma.cx/contact/ #technology #bankingindustry #data #strategy #banking #security #safety #financialservices #tech #customerexperience #development #customerservice #banks #callcenter #fraudprevention #fraud #creditunions #lending #authentication #creditunion
-
-
What do credit unions need to know about #GenerativeAI and voice cloning? 🤔 With AI rapidly advancing, financial institutions must stay informed about its implications. Is AI beneficial or a potential threat? How might generative AI impact credit unions and community banks? And, crucially, how can fraudsters exploit voice cloning to bypass security protocols? Understanding these elements is critical to navigating AI's evolving landscape in the finance sector. Share your thoughts and experiences with AI in the comments! 👇 #technology #bankingindustry #data #strategy #banking #security #safety #financialservices #tech #customerexperience #development #customerservice #banks #callcenter #fraudprevention #fraud #creditunions #lending #authentication #creditunion
-
Illuma Shield™ – the future of call center technology! 🌐 Our lean, budget-friendly solution is designed to integrate seamlessly into your existing systems without hassle. Here's why it's perfect for contact centers: Privacy First: Protects PII with pre-process on-premise and proprietary AudioPrints™. Effortless Integration: Simplifies development with REST API for SIP-based systems. Scalable: From contact centers to digital assistants, it effortlessly scales. Ready to revolutionize your operations and enhance privacy? Learn how Illuma Shield™ can transform your call center today! - https://bit.ly/3tdIcGI #technology #bankingindustry #data #strategy #banking #security #safety #financialservices #tech #customerexperience #development #customerservice #banks #callcenter #fraudprevention #fraud #creditunions #lending #authentication #creditunion
-
-
"We're ensuring our members continue to receive the highest level of service and security with this powerful combination of technology solutions. The seamless integration process exceeded our expectations, and seeing the increase in operational efficiency as more members enroll has truly been rewarding. Our members have also shared enthusiasm for these improvements." Ronald Belle, President and CEO of AmeriCU Credit Union #technology #bankingindustry #data #strategy #banking #security #safety #financialservices #tech #customerexperience #development #customerservice #banks #callcenter #fraudprevention #fraud #creditunions #lending #authentication #creditunion
-
-
We are so proud of Terri Evans for how she is helping her contact center team grow their upselling skills! It's an honor to be a part of this transformation by helping Dort Financial Credit Union leverage voice authentication to remove caller friction and make member service even better. When every call starts with seamless authentication, contact center agents have a MUCH easier job. #CreditUnions #CallCenterManagement #VoiceAuthentication #VoiceBiometrics
Dort Financial Credit Union Improves Upsells, Cuts Escalations 50%, and Ends Agent Attrition with Voice Authentication Technology
Illuma on LinkedIn
-
Ready to elevate your member service center? 🚀 Join us at the MCUL Contact Center Conference on Oct. 29-30 at the DoubleTree in Bay City, Michigan! This is the must-attend event for Michigan credit union professionals who want to operate a world-class service center, staff it with top talent, and implement best practices at every touchpoint. Enjoy a breakout session with Amy Travers on 10/30, ‘Voice Clones are Here! How to Reduce Risks’ from 10:30 to 11:45 am, and check out our demo during the Vendor Showcase on 10/29 from 12:45 to 2 pm. Don't miss out on insights from industry innovators and leadership enthusiasts. 📈 Register now to secure your spot! ⬇️ #technology #bankingindustry #data #strategy #banking #security #safety #financialservices #tech #customerexperience #development #customerservice #banks #callcenter #fraudprevention #fraud #creditunions #lending #authentication #creditunion
2024 Next Generation Contact Centers
web.cvent.com
-
The International Credit Union Contact Center Conference was a huge success! Amy Travers's panel discussion illuminated unique strategies for enhancing the member experience while boosting employee morale. Terri Evans was once again the rock star of breakouts, showcasing how her contact center team at Dort Financial Credit Union has achieved record-breaking improvements in average wait times, speed to answer, sales, and other critical metrics by leveraging passive voice biometric technology to ease the member verification process. Are you still eager to elevate your contact center game? Contact us today - https://illuma.cx/contact/ #technology #bankingindustry #data #strategy #banking #security #safety #financialservices #tech #customerexperience #development #customerservice #banks #callcenter #fraudprevention #fraud #creditunions #lending #authentication #creditunion
-
-
🌟 Get ready for GLIA INTERACT 2024! 🌟 Join us from October 27-30, 2024, in San Antonio, TX, for the premier event where Glia experts, financial services leaders, and innovators converge! 🚀 Financial institutions are navigating the era of AI—discover how to balance human and AI interactions efficiently, securely, and responsibly. Why attend? - Keynotes & Breakout Sessions: Learn from industry leaders. - Workshops & Ask the Expert: Get hands-on with new strategies. - Networking Opportunities: Connect with like-minded professionals. - Walk away with a solid plan to enhance customer retention, boost sales, and improve service efficiency. Enjoy a breakout session by Milind Borkar 10/28 – 2:15 to 3 pm – Voice clones are here; is your Contact Center ready? And come by our booth in the Gila Village! 👉 Register Now! #technology #bankingindustry #data #strategy #banking #security #safety #financialservices #tech #customerexperience #development #customerservice #banks #callcenter #fraudprevention #fraud #creditunions #lending #authentication #creditunion
Glia Interact 2024
glia.com