Included Health

How do you deliver care that people trust? This question is core to how we approach big problems at #IncludedHealth, and we saw an opportunity to go bigger—to go beyond just a doctor’s visit and take on the real challenges people face every day. The result? We’re bigger than before, better equipped to support people through every step of their care journey, and more committed than ever to raising the standard of healthcare for all. As CEO, Owen Tripp, says, "That’s why we doubled down." We strengthened our team, expanded our partnerships, and built new solutions to close the gaps. From working with leading employers to new collaborations with organizations like CalPERS, we’ve pushed the boundaries of what people expect from their healthcare experience. Healthcare is more than a diagnosis - it’s about breaking down barriers to care. From coordinating support for complex conditions to tackling denied claims, we ensure every member gets seamless, personalized, and integrated healthcare. At #IncludedHealth, we’re not just navigating care - we’re elevating it. Thank you to Rebecca Torrence and Business Insider for the opportunity, you can read the full piece here: https://lnkd.in/g9NftgKf

A recent article in the The New York Times reviewed research which found that online therapy has exacerbated disparities in mental health utilization and failed to expand access to underserved populations. Though this finding may be disheartening, we’ve conducted research at Included Health that paints a more nuanced picture. A 2024 study my colleagues Dr. Ami Parekh and Jaclyn Karlen Marshall conducted with the Urban Institute found that patients with frequent visits (5 or more/year) were more likely to be younger, female, Black or Other races, and reside in zip codes with greater levels of poverty. This same study found that the five most common diagnoses among frequent users were all mental health conditions — major depressive disorder, reaction to severe stress and adjustment disorders, other anxiety disorders, depressive disorder, and bipolar disorder, even though we offer comprehensive care including primary, specialty, and urgent care. More broadly, when we looked at self-reported data from Included Health patients who provided information on race and ethnicity, almost half identified as Non-white or Hispanic; of those who provided data on sexual orientation or gender identity, 27% identified as lesbian, gay, bisexual, asexual, pansexual, or queer and 8% identified as transgender, genderfluid, agender, or nonbinary. But, the financial picture matters as well. A study published in JAMA, Journal of the American Medical Association that we conducted with Harvard University found that cost-sharing impacts utilization; when current telehealth patients were required to start paying out-of-pocket, they had substantially fewer visits, and a larger fraction stopped seeing their mental health specialists. Because the exemption for virtual care for high-deductible health plans expired on December 31, 2024, we may see a decline in virtual visits among economically disadvantaged groups.  Even though our research shows bright spots in terms of telehealth utilization, as a field we need to do more to ensure telehealth fulfills its promise. Here’s where we should focus: 🌍 Ensure care is high quality and impactful by hiring a diverse workforce and tailoring care; empirically supported methodology is not enough–care needs to incorporate cultural beliefs and values. 🗺️ Offer virtual and in-person services, as well as navigation support, to get people care for their specific needs. 🤝 Offer a holistic suite of services to better detect and meet mental health needs, since many individuals first seek mental health support through primary, urgent, or specialty care.   👷♀️ Partner not just with health plans, but with employers, since 54% of Americans depend on employer-sponsored coverage to cover health care costs.  📱Provide support with advocacy, billing, and claims adjudication, in order to ensure that patients are supported across the board–mind, body and wallet.  💰Advocate for policy that removes financial barriers like cost-sharing.

We’re thrilled to connect with the brightest minds in #digitalhealth at ViVE! Let's reshape healthcare together by: 🔹 revolutionizing #caredelivery 🔹 driving innovation 🔹 transforming the healthcare experience As a trusted partner to leading #healthplans and forward-thinking employers, we’re on a mission to elevate care for millions—supporting their mental, physical, and financial well-being. Thrive at ViVE with #IncludedHealth: https://lnkd.in/gJhmyh3C #ViVEevent #HealthcareInnovation #EmployeeBenefits

To what extent could a virtual newborn support program effectively screen parents for #PostpartumDepression? Data collected by #IncludedHealth from more than 200 members who participated in a virtual newborn support program revealed where these gaps are and how #VirtualCare may be a vital resource to address them for parents and their babies. #MaternalHealthAwarenessDay #MaternalHealth

Navigating healthcare is tough—rising costs, confusing bills, and fragmented care make it harder. #IncludedHealth simplifies it: personalized all-in-one care, for mind, body, and wallet. #HealthcareNavigation #HealthNav #HealthBenefits #EmployeeBenefits

We are kicking off 2025 with a big win! We're honored to announce that our #HealthyDays program has been recognized as a winner in the 2025 BIG Innovation Awards by the Business Intelligence Group! This prestigious awards program honors the visionaries, products, and organizations that are revolutionizing the world with bold innovation. Measuring Healthy Days is based on the belief that ongoing engagement with people in proactive, personalized ways leads to improved health outcomes for all. By simply checking in with members about how they're feeling every 90 days, we’ve been able to identify unmet medical needs and connect individuals with the care they need to thrive. Here’s what sets Healthy Days apart: 🔹 Personalized Outreach: Helping members reflect on their physical and mental health, identifying risks, and offering timely support. 🔹 Scalable Impact: Extending high-quality care beyond clinic walls to millions across all 50 states. 🔹 Proven Results: Participants experienced two additional Healthy Days each month, enabling them to do more of what they love. “Asking members to regularly consider how often their physical or mental health is ‘not good’ can have a big impact on getting people healthier by addressing their unmet medical needs. By prompting our members to reflect on their overall health, we're helping them when they’re not at their best and, most importantly, to realize two additional Healthy Days every month.” - Ami Parekh, M.D., J.D., chief health officer at Included Health. A heartfelt thank-you to our dedicated teams, valued partners and our members. Together, we’re raising the standard of care for everyone through personalized, all-in-one healthcare. Read more about the award: https://lnkd.in/gc6ZjgEQ #BIGInnovationAwards #MoreHealthyDays #HealthPlans #PatientFirst #HealthcareNavigation #HealthAdvocacy

Now that we've cleared our minds and coffee tables of holiday clutter, what's clear in 2025? How can we ensure that technology strengthens, rather than diminishes, the human connection in healthcare? #IncludedHealth's President, Robin Cherry Glass, addressed the rapid integration of AI in healthcare and not to lose sight of what truly matters: the human connection. This principle aligns closely with our vision for all-in-one personalized healthcare—leveraging technology to enhance, not replace, the human touch. You can read more from Forbes: https://lnkd.in/ef52Z9gU #AIinHealthcare #HealthAI #PersonalizedCare #PatientCenteredCare #MoreHealthyDays

For the third year in a row, we are proud to support SCAN in providing #MedicareAdvantage to older Americans in the LGBTQ+ community. Together with partners like SCAN, we're not only prioritizing #EmployeeWellness, we're raising the standard of healthcare for everyone. #LGBTQHealth #HealthEquity #HealthAccess

#HealthcareNavigation must evolve to truly serve people holistically. As Owen Tripp states, “What people really need is even bigger than the original vision for navigation.” Together, we’re building a personalized, all-in-one healthcare experience that supports mind, body, and wallet—because everyone deserves better care. #HealthcareInnovation #PatientFirst

We believe in empowering our interns to make a real impact, and Mabel’s journey is a perfect example of what happens when purpose and passion align. In her blog post, Mabel Luo—a talented Computer Science and Business student from the University of Waterloo and Wilfrid Laurier University—shares her inspiring reflections on her time with us. From solving impactful healthcare problems to forming lifelong friendships, Mabel shares why she chose Included Health—twice!—and how her experience shaped her future career goals. Her story is a testament to what makes #IncludedHealth unique: ▪️ A mission that matters: Using technology to make healthcare more accessible, equitable, and personalized. ▪️ An incredible team: A culture of mentorship, innovation, and support that inspires growth. ▪️ Opportunities for impact: Interns are trusted with ownership, ensuring their contributions truly matter. Mabel’s journey reminds us why we’re committed to cultivating the next generation of healthcare tech innovators. If you’re looking to kickstart your career at a mission-driven company, explore opportunities with us today: https://lnkd.in/gASEd57t Read Mabel's full post here: https://lnkd.in/gZptA69D #HealthCareers #EngineeringJobs #HealthTech