Intradiem

In today's dynamic landscape, #contactcenters grapple with complex calls, high attrition, and agent burnout. Intradiem offers a comprehensive solution designed to streamline #operations and enhance agent efficiency. Our automated solutions for scheduling and operations management seamlessly integrate into existing ACD and WFM systems to help manage omni-channel customer demands effectively. With a quick implementation and high returns, Intradiem is the ultimate low-risk solution for your contact center. Transform your contact center and reduce inefficiencies with Intradiem. Check out more on our website! https://lnkd.in/emJQXKsH

Happy #NationalInternDay to Intradiem's stellar interns! Today we celebrate their hard work, fresh perspectives, and enthusiasm they bring to our team. We believe in empowering the next generation of talent, and our interns embody that spirit. Thank you for your dedication and hard work this summer! Meet our interns, Xiaxuan (Andy) Chen, Anagha Navale, Brandon Yang, Disha S., Gloria Kim, Hailey Joseph, Hari Krishnan Raj Kumar, Kyle Liu, Kylie Miller †, Lana Yang-Maccini, Raymond Zeng, Ria Chacko, Sneha Holehonnur Sridhar, Upal Kundu, and Zaid Contractor and see what they have loved most about their summer with Intradiem!

At Intradiem, we understand the unique challenges that #callcenter agents face daily. From handling stressful customer interactions to managing high call volumes, the job can take a toll on #mentalhealth. The mental health and well being of agents is paramount. By prioritizing mental health and leveraging advanced technology, we’re not only enhancing job satisfaction, but helping ensure agents can deliver exceptional customer service. Read more here: https://lnkd.in/eTT9XNyH

We are proud to be featured as a top 3 company for remote work by The Muse. As a #peoplefirst company, Intradiem strives to empower our employees by fostering a supportive work environment. We believe in the power of flexibility, freedom, and connection, ensuring our team members feel supported and engaged, no matter where they are. Explore our open positions and see why Intradiem is a leader in #remote work here: https://lnkd.in/eHYB_SJn https://lnkd.in/eVw95WRA

Intradiem’s Back Office solution is a win for everybody: • Customers enjoy faster response times and higher satisfaction levels • Agents benefit from a more engaging work environment with automated task management, allowing them to focus on meaningful interactions • Managers gain real-time insights and control, ensuring compliance and efficiency Intradiem's intelligent automation can transform your back office operation. Check it out below! https://lnkd.in/e5hxdFt6

In a new era in workforce management, we must make key shifts to redefine how we manage and optimize our workforce. Intradiem is at the forefront, seamlessly integrating operations, automating workforce management, and utilizing real-time data to engage agents.   Intradiem’s cutting-edge technology is leading the charge in contact center innovation, setting new standards for workforce management, and ensuring that organizations are equipped to thrive in an evolving landscape.   Learn more about the future of workforce management below!   #workforcemanagement #innovation #contactenter   https://lnkd.in/eKvjwiNZ

Today, Jennifer Lee, President and Co-CEO of Intradiem, proudly represents the Vistage Worldwide, Inc. community at the 2024 Vistage on the Hill event with the U.S. Chamber of Commerce in Washington, DC.   Recently honored with the Arizona Vistage Impact Award recognizing her positive influence, Jennifer shares insights on leading Intradiem and her vision to drive success in a video with Vistage. Watch the video here: https://lnkd.in/e7VX96cW As she advocates with policy leaders on key issues, Jennifer continues to exemplify leadership in our community. Read more here: https://lnkd.in/eaWAuGPu

Intradiem’s Burnout and Attrition Indicator predicts agent burnout weeks in advance, suggesting proactive measures to prevent attrition. With agent attrition rates surpassing 70% in some contact centers, early detection and prevention retains agents, improves engagement, and reduces costs. Learn how Intradiem can save your organization from significant costs and improve agent engagement with our Attrition Savings Calculator. Click below to check out the interactive calculator and the benefits of implementing Intradiem's innovative technology. https://lnkd.in/eST5R-bh

We are excited to announce that Jennifer Lee, our President and Co-CEO, has been honored with the 2024 Arizona Vistage Impact Award! This award recognizes Jennifer's outstanding leadership and her significant contributions to Intradiem and its employees, our steadfast customers, and the broader community. Under Jennifer Lee's guidance, we have remained committed to our mission of reinventing customer service for everyone with the power of innovation and a people-first culture. Join us in recognizing Jen Lee's inspiring #leadership and positive #impact! https://lnkd.in/eaWAuGPu

#Shrinkage in contact centers impacts efficiency, cost management, and customer satisfaction. Factors like absenteeism, training, and breaks can lead to unexpected gaps in workforce availability, making it harder to meet service level agreements and deliver consistent customer experiences. Dive into the problems shrinkage can cause and explore strategies to mitigate its effects. Learn helpful tips to reduce shrinkage, optimize operations, and ensure your contact center runs smoothly. Read the full blog below! https://lnkd.in/eDEb6UQD