J.D. Power reposted this
I'm attending In2Risk this year, hope to see you there! https://lnkd.in/eMPcc6uX
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.
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J.D. Power reposted this
I'm attending In2Risk this year, hope to see you there! https://lnkd.in/eMPcc6uX
J.D. Power reposted this
Daycabs have been depreciating relatively heavily since Q2. We track that segment as well as sleepers in this month’s edition of Guidelines, linked below. https://lnkd.in/eC-Zybtm
The latest on Zelle® scams: What you need to know! 🔍 Amidst growing scrutiny from lawmakers and regulators, Zelle finds itself at the center of a debate over fraud prevention and customer protection in person-to-person (P2P) transfers. Despite the headlines, J.D. Power data shared by Sean Gelles, senior director of payments intelligence, reveals that Zelle users have significantly fewer fraud incidents than users of other platforms. What does this mean for the future of P2P transfers? 🏦💸 Read Sean's full analysis on The Financial Brand to uncover the insights and implications: https://hubs.la/Q02MpGsk0 #FraudPrevention #P2PTransfers #Fintech #Payments #Zelle #Scams #Fraud
Congratulations to the following vehicle brands for ranking highest in satisfaction among their respective segments, according to the J.D. Power 2024 China Automotive Performance, Execution and Layout (APEAL) Study: Premium brand: Porsche (China) Motors Ltd Mass market brand: FAW-Volkswagen Chinese domestic brand: CHERY The segment-level APEAL awards by brand are for Chery Tiggo 8,Chery Tiggo 8 Plus, GAC MOTOR Trumpchi GS3 Yingsu, GAC Trumpchi GS8, Porsche Macan and Porsche Panamera. View the press release for key study insights and scores for the top brands: https://hubs.ly/Q02MpKt50 #JDPowerAwards #ChinaCars #ChinaVehicles #ChinaCarBrands #Automotive #Auto #AutoIndustry #AutomotiveIndustry
Introducing our enhanced ChromeData VIN Description (CVD) services, now delivering unmatched accuracy in vehicle configuration and valuation! Ever tried valuing a Ford F-150? Navigating trims like XL, XLT, Lariat, King Ranch, Platinum, Limited, Tremor, or Raptor can be daunting. Each trim and feature dramatically affects the vehicle’s value, making precise data crucial. Our latest CVD enhancements offer: 🔍 1-to-1 Trim Matches: One VIN now equals one exact trim, removing all guesswork. ⚡ Boosted Efficiency: Faster, more reliable vehicle assessments, streamlining your processes and improving decision-making. 🔧 Enhanced Trim-Level Decoding: Identify specific features and options for each trim with pinpoint accuracy using OEM build data. Achieve unprecedented precision in vehicle configuration and valuation. Connect with us today to learn more: https://hubs.ly/Q02MpcGF0 #Innovation #Automotive #JDPower #VehicleValuation #CVD
The J.D. Power 2024 China Automotive Performance, Execution and Layout (APEAL) Study is out! 🔑 Key findings: - Fuel Economy Matters More: Owners now prioritize fuel economy more than ever, with its importance rising to 17.2%, up from 15.4% in 2023, making it the top factor this year. - In-Vehicle App Growth: App installation rates are up across all brands, with premium brands at 67%, and mass market brands following. Yet, remote control experiences remain stagnant, with only slight satisfaction gains in premium apps. Elvis Yang, general manager of auto product practice at J.D. Power China, notes that new energy vehicles (NEVs) are challenging internal combustion engine (ICE) vehicles, urging them to innovate in design, fuel efficiency, and smart technology to stay competitive. Read the press release for more key insights: https://hubs.la/Q02MdT_n0 #ChinaCars #ChinaVehicles #ChinaCarBrands #Automotive #Auto #AutoIndustry #AutomotiveIndustry
Read Sean Gelles' piece on The Financial Brand, where he dives into the latest developments surrounding Zelle fraud and the broader person-to-person (P2P) transfers landscape!
Thank you to The Financial Brand for the opportunity to flex my writing muscles again and dive deep into the recent scrutiny Zelle has faced from lawmakers and regulators. In my article, I argue -- supported by data from J.D. Power -- that the ongoing debate may be missing a key point: Zelle's fraud rates are relatively low, especially when compared to the broader P2P payments landscape and the financial services industry in general. Addressing this fraud requires a collaborative effort among banks, regulators, and technology providers to ensure that all stakeholders work together to protect consumers and maintain confidence in the financial ecosystem. #Fintech #DigitalPayments #Zelle #ConsumerProtection #Regulation #FinancialServices
J.D. Power reposted this
We recently had an opportunity to celebrate, and for a wonderful reason! We are proud to share that for the third consecutive year, Delta Faucet Company has been recognized by J.D. Power for providing "An Outstanding Customer Service Experience" for Phone Support. The certification was earned by exceeding the benchmarks for customer satisfaction and operational excellence. Congratulations to the entire Customer Solutions team for your hard work, dedication and being passionately committed to elevating the industry's standard of service. J.D. Power 2024 Certified Customer Service ProgramSM recognition is based on successful completion of an evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.
Attention bankers: Did you know 40% of small business owners are experiencing financial stress? Is your bank equipped to help? Join us at the American Banker Small Biz Banking Conference where Paul McAdam, senior director of banking intelligence at J.D. Power, will dive into the financial challenges that small businesses are facing and how proactive relationship management can make a difference. Don’t miss it! Register now: https://hubs.la/Q02M79w00 #SmallBusiness #FinancialStress #FinancialAwareness #Banking #FinancialManagement #FinancialInsights
This summer, despite rising costs and packed schedules, 74% of Americans are determined to travel, with many staying close to home. A recent J.D. Power survey of more than 4,000 bank customers reveals that younger travelers are leading the charge, planning getaways both near and far. Ready to hit the road? 🚗✈️ Read more about 2024 summer travel trends: https://hubs.ly/Q02M4WMh0 #SummerTravel #Summer #Travel #TravelTrends #Traveling