KellyConnect | Contact Center Solutions

Ever wondered how to transition to a remote job from an entirely different industry? Check out our interview with CeCe Chamberlain of Inside Your Hustle and our very own Erica Dumont, PHR, director of talent acquisition at KellyConnect, to learn our top advice for remote job seekers looking to stand out, common mistakes made during the interview process, and much more!

Whether you’re new to or seasoned in working from home, burnout can affect anyone’s career. In honor of National Customer Service Week, take a moment to review the following tips for improving your work-life balance. https://mykelly.me/3zHrjdz

National Customer Service Week is the perfect time to take a look at the trends and insights shaping our industry. Read on to learn what makes customers 72% more likely to remain loyal to your organization—and how you can boost it. https://mykelly.me/3BAF8L7

Today, we’re proud to celebrate our very own Bogdan Rusu for receiving the Customer Focus award from Kijiji Canada. The award recognizes employees who prioritize and align all business activities with the needs and satisfaction of Kijiji’s user community. Bogdan has been supporting Kijiji since 2010, and his team members describe him as an “amazing, inspirational employee who cares so much about what he does and takes such pride in his work.” Congratulations, Bogdan—we’re extremely lucky to have you on our KellyConnect team!

With the rise in user-generated content, e-commerce platforms face increasing risks of fraud and malicious content. Ad moderation and fraud prevention are now critical for ensuring a seamless and secure customer experience. At KellyConnect, we’re helping e-commerce platforms stay ahead of these challenges by combining 24/7 expert moderation and AI-driven tools. Our solutions enable platforms to protect their brand, improve customer satisfaction, and prevent fraudulent activity in real-time. 🔍 Find out how contact centers are shaping the future of e-commerce through ad moderation and fraud prevention. Read the full blog here https://lnkd.in/gvXYykmG #Ecommerce #AdModeration #FraudPrevention #CX #ContactCenter #KellyConnect

Looking to enhance your contact center operations while cutting costs? Nearshoring to Mexico offers U.S. businesses the perfect balance of cost savings and high-quality customer support. ✅ Cultural affinity ✅ Bilingual talent ✅ Cost-effective operations ✅ Advanced tech infrastructure   With KellyConnect, nearshoring to Mexico provides a skilled workforce ready to deliver exceptional customer service, all while reducing overhead and operational costs. Discover the advantages of nearshoring today.   📎 Read the full blog here https://lnkd.in/ghcvAjzA #Nearshoring #ContactCenter #Outsourcing #CustomerExperience #KellyConnect

Looking for a cost-effective way to enhance your contact center operations? South Africa offers the perfect combination of skilled talent, English proficiency, and advanced tech infrastructure—all while keeping costs low. Here are just a few reasons why offshoring to South Africa is a game-changer: ✅ Cost Efficiency ✅ Skilled, Educated Workforce ✅ Cultural Affinity & Language Proficiency ✅ Advanced Tech & Government Support South Africa is emerging as a leading destination for businesses that want to save money without compromising quality. Learn how this market is transforming the contact center landscape. Read the full blog here https://lnkd.in/gBGwvW55 #Offshoring #ContactCenter #BPO #CustomerExperience #KellyConnect

Libby Weiher, head of quality, learning, and leadership development at KellyConnect, shares about the vital impact each employee makes on customer service. Thank you to everyone on our team for making a difference! #LaborDay

Molli Boyd, director and operations lead at KellyConnect, shares about the value of hard work. Thank you to our incredible team members for the energy they bring to work each day—we appreciate you! #LaborDay

Cheryl Calcaterra, director and operations lead at KellyConnect, shares her gratitude for the always-on, dedicated nature of contact centers. Thank you to our hardworking team members! #LaborDay