KNAK AI Solutions

In today’s fast-evolving world of customer experience, the balance between AI and human empathy is critical. I recently had the privilege of sitting down with Sophie Wyne, CEO of Ariglad, to discuss this very topic, and it was an eye-opening conversation. At KNAK AI Solutions, we’ve developed the concept of Elevation Engineering—a new way of partnering AI with human intuition to transform CX from the ground up. Sophie and her team at Ariglad are leading the charge in creating smarter, more dynamic knowledge management systems that allow businesses to thrive in this landscape. Our discussion highlighted the need for thoughtful integration of AI, where automation serves to empower agents, not replace them, and how businesses can focus on creating exceptional, human-centered experiences. It’s inspiring to see the work Sophie and the Ariglad team are doing to reshape how companies handle their knowledge management, ensuring seamless, real-time access to information that improves CX from day one. Grateful to collaborate with forward-thinking leaders like Sophie who share the vision of elevating CX while keeping the human element front and center. Watch the full episode here! 👉https://lnkd.in/gRYCT_a9

Predictive analytics is changing the game. How it’s revolutionizing customer experience: First, what it’s not: ❌Guessing customer needs ❌Relying on outdated methods ❌Ignoring data insights ❌Reacting too late ❌Overlooking customer churn ❌Making assumptions ❌Using a one-size-fits-all approach ❌Neglecting personalized engagement ❌Focusing solely on sales ❌Lacking empathy in service ❌Ignoring collaboration ❌Missing the bigger picture Predictive analytics is: ☑️Data-driven decisions ☑️Understanding customer behavior ☑️Proactive engagement ☑️Personalized strategies ☑️Churn prediction modeling ☑️Lifetime value forecasting ☑️Empathy in service ☑️Collaborative efforts ☑️Anticipating needs ☑️Tailored solutions ☑️Effective communication ☑️Sustained success In a digital world, staying ahead is crucial. → Predictive analytics helps you do just that. → Not by guessing, but by knowing. → Because understanding your customers is key. ♻️Found this helpful? Share with your network as we embark on this chapter of predictive CX! Dare to disrupt. Transform toxic leadership with relentless transparency and empathetic transformation—elevate others and drive sustainable, scalable impact.

Thriving in Uncertainty: The Power of Learning as You Go Jumping into the unknown can be life-changing. We often fear what we don't know. But it’s ok to embrace uncertainty. Why we need to do this more: 💨 Speed: You move faster when you're not waiting for perfect conditions. Waiting for everything to be perfect slows you down. 🌳 Growth: Every challenge is an opportunity to expand your skill set. Facing new challenges helps you grow and learn. 💡 Impact: Real innovation happens when you're not afraid to break the mold and chart new territory. Innovation comes from taking risks and trying new things. The path will reveal itself as you go ✨

8 signs you’re following a GREAT leader: (And spoiler: it’s NOT just about vision or charisma.) 1) They LISTEN more than they speak. A great leader doesn’t always have the answers. They ask the right questions and LISTEN to understand—not just to respond. 2) They lead from the FRONT. Great leaders don’t just give orders—they roll up their sleeves and show you how it’s done. 3) They OWN their mistakes. True leadership isn’t about being perfect—it’s about taking responsibility when things go south. No blame games. No excuses. 4) They EMPOWER, not micromanage. Ever had a boss breathing down your neck? Yeah, that’s NOT leadership. Great leaders trust you to get the job done. 5) They give CREDIT where it’s due. Great leaders never hoard the spotlight. They celebrate YOUR wins as much as theirs—maybe even more. 6) They have EMPATHY. A great leader doesn’t just care about the numbers—they care about you. They know when to push hard and when to give you space to breathe. 7) They’re CONSTANT learners. Leaders who think they know it all? 🚩 A true leader is always growing, learning, and adapting—because the best never stop improving. 8) They INSPIRE action. Great leaders make you WANT to follow them—not out of fear, but because you believe in their mission, and more importantly, you believe in YOURSELF when you're around them. — How many of these signs does YOUR leader show? Or better yet—how many do YOU embody? 👀 - Want more posts like this in your feed? Follow me (Luke Shalom) for more posts like this. Image source: Chris Donnelly

🚨 We've all been there - support teams wrestling with outdated knowledge base articles can feel like a never-ending battle. 😤 But what if there was an easier way? Ariglad started with the idea that frustrated customers and support teams don't need to put up with outdated knowledge bases OR have to spend a ton of resources keeping them up to date. By integrating with data sources (eg. Zendesk, Notion, Slack, and many more) the AI learns how your product works and the types of questions customers ask. Then it analyzes your knowledge base and identifies where it needs to be updates - and then does it for you. Check it out at ariglad.com 🚀 #customerservice #customersuccess #customerexperience #customer #client #knowledgebase #helpcenter #aitechnology #ai

Automation and outsourcing have ruined customer experience. Here are the 7 steps to bring back the human touch: (The idea being to prioritize human-centric automation). 1. Understand Customer Needs ↳ Identify what your customers truly want. ↳ Dig deep to find their pain points. 2. Personalize Interactions ↳ Use data to tailor your responses. ↳ Make every customer feel unique. 3. Train Your Team ↳ Equip your staff with the right skills. ↳ Focus on empathy and active listening. 4. Leverage Smart Automation ↳ Use automation to handle repetitive tasks. ↳ Free up time for meaningful human interactions. 5. Gather Feedback ↳ Regularly ask for customer feedback. ↳ Use it to improve your services continuously. 6. Monitor Customer Satisfaction ↳ Keep an eye on customer satisfaction metrics. ↳ Act quickly on any negative trends. 7. Adapt and Evolve ↳ Stay flexible and open to change. ↳ Continuously refine your approach. With this, you can restore the human touch in customer service. Can be applied to businesses of all sizes. Dare to disrupt. Transform toxic leadership with relentless transparency and empathetic transformation—elevate others and drive sustainable, scalable impact.

AI taking over? Please. We can’t even clean up our own sh*t. For five years, 100 billion gallons of raw, untreated sewage have been dumped into the ocean from Tijuana, Mexico. ↳ It took over 1,000 days of toxic beach closures before action was taken. ↳ Once profits were at risk, suddenly there was urgency. After years of raw sewage and cyanide-laced air, they claim it’s "safe" again (for now). ↳ But safe for whom? ↳ The tourists who spend a few days in town? ↳ Or the residents who’ve been breathing toxins for years? This isn’t about safety—it’s about profit. No one cared until tourism revenues took a hit. When I took my family to Hawaii, my son’s eczema disappeared within 24 hours. We had become so used to living in toxic conditions, we forgot what normal felt like. All because fixing the problem wasn’t profitable. This isn’t just local—it's a global crisis driven by profit-hungry leaders. If AI follows this profit-at-all-costs playbook, we’re doomed. Imagine AI analyzing Imperial Beach—not to solve the crisis, but to maximize profits. That's the future if we don't disrupt the toxic leadership driving this system. Disruption is necessary. Profit can’t be the only measure of success. We’re drowning in the consequences: ↳ Broken healthcare. ↳ Mental health crises ↳ Disregard for human dignity. Empathy must drive action. We need a system where human health, dignity, and empathy come first. That’s why I’m calling on all of us to disrupt toxic leadership—the real enemy here isn’t AI, it’s the leadership that puts profit over people. Look around—what’s being ignored because it’s not profitable? Take action. ↳ Start small. ↳ Start local. ↳ But start. ♻️ Re-post if you give a sh*t. Because if we don’t disrupt this now, we’ll keep living in a world where we can’t even clean up our own sh*t. Dare to disrupt. Transform toxic leadership with relentless transparency and empathetic transformation—elevate others and drive sustainable, scalable impact.

Empathy isn't about cleaning the lint out of the dryer. It’s the gut punch of realizing you left it there. Knowing someone else will have to clean up after you. Let’s be brutally honest: without empathy, AI is a ticking time bomb. We’ve built systems that can calculate faster than any human, but without the ability to understand us, they’re soulless. They make decisions that impact lives, yet they do it with zero regard for the human cost. That’s dangerous. AI without empathy isn’t just inefficient—it’s lethal. It won’t hesitate to prioritize speed over safety, profits over people, logic over compassion. Think of AI in healthcare, customer service, autonomous driving. Without empathy baked into its core, it makes cold, detached choices that could cost lives. An AI that doesn’t understand fear, frustration, or pain is a weapon—one that turns our ignorance into real-world devastation. This is no sci-fi nightmare—it’s happening right now. Empathetic AI is not optional. It’s not a bonus feature for some future upgrade. It’s life or death, and it’s already overdue. We cannot afford to be passive. Empathy is the only thing standing between AI being a tool for human progress—or a catalyst for chaos. Without empathy, AI doesn’t just automate; it destroys connections, obliterates trust, and fails to protect the vulnerable. We’re on the precipice of creating systems more intelligent than we are—but infinitely more heartless. The future of AI must be human at its core—empathetic, aware, alive to the realities of human experience. Because the alternative? It’s a world where tech becomes a monster of our own making, unstoppable and indifferent to the wreckage it leaves behind. This isn’t a debate. This is a call to arms. Empathy in AI isn’t just important—it’s survival. Dare to disrupt. Transform toxic leadership with relentless transparency and empathetic transformation—elevate others and drive sustainable, scalable impact.