Krisp

In August, we rolled out a range of new features and improvements to Krisp, all designed to enhance your communication experience. Whether you're managing calls, meetings, or enterprise-level operations, these updates will help streamline your workflow and boost efficiency.

The countdown is on! Join us live for Fullband 2024 on September 25 and explore how #voiceAI is transforming the customer and agent experience. 🚀 🗓 Date: September 25, 2024 🕙 Time: 10 AM PDT // 1 PM EDT Get ready for: ✅ Groundbreaking new research on language barriers in CX ✅ Insights from industry experts, analysts, and interviews with over 20 CX leaders this year ✅ Demos of AI Accent Localization, AI Live Interpreter, and breaking announcements ✅ Success stories from companies leveraging voice AI to achieve real-world impact on AHT, FCR, CSAT, and more Register here for free >> https://lnkd.in/gxAVHp4Z #Fullband2024 #KrispCommunity #cxtransformation #CXAI ContactBabel Davit Baghdasaryan Jake Braly Steve Morrell Areg Gedeonyan Anthony Canoso Daniel Haver Peter Schmitz

Struggling with language barriers and frustration in your contact center? 🌏 You’re not alone. Our latest report with ContactBabel dives into the 💲5.5B impact of accents on customer experience, hiring, and agent well-being. 🚀 Ready to bridge the gap? Download the full report to get the insights and actionable steps here: https://lnkd.in/d_ZkaqYP? #CustomerExperience #ContactCenter #DiversityAndInclusion #LanguageBarriers #CX

"When you accomplish something easily but in an unexpected way — something that fully exceeds your expectations — you usually call that magic...✨ We have to keep exceeding expectations to stay magical, so that’s what we do." 🔮 Check out the insightful interview with Karapet Gyumjibashyan on creating Krisp's magic below: 🔥 https://lnkd.in/dTwAvUri

What do Krisp and SpaceX have in common? Well, SpaceX dramatically reduced the cost of launching rockets into space And Krisp just launched a Speech-to-Text API that is around 10x cheaper! 🤯 Why is this a big deal? Traditionally, BPOs and call centers were constrained in obtaining call transcription data for various reasons ❌ The API might not have an integration with their phone system ❌ The cost might be too high ❌ Customers might not allow off-platform data sharing due to compliance And now, thanks to Krisp's on-device architecture and proprietary algorithms we can provide ✅ Automatic support for ALL voice platforms (no integration needed) ✅ Up to 10x cheaper price than the industry ✅ Super privacy as customer data is not sent to any servers (including Krisp's) ✅ Both post-call and real-time processing ✅ PII/PCI removal on-device! This is all according to the disruptive tech playbook, which says "If you want to make a dent in the market, your solution should be 10x better than the status quo" I feel this is one of those moments and we are excited to see what our customers can do with it. Follow the link in the comments to learn more 👇

Introducing Krisp Speech-to-Text API 🎉 We're excited to announce the launch of our Krisp STT API—a game-changing solution that delivers 10x cheaper transcription for call centers and BPOs. 🚀 With on-device processing, unmatched privacy, and seamless integration, Krisp STT is designed to meet the demands of modern call centers. Ready to revolutionize your operations? ✨  Learn more in our latest blog post here: https://lnkd.in/dxRTNmWZ #Krisp #SpeechToText #API #Productivity #TechInnovation

This eye-opening discussion for anyone leveraging AI in CX is a must-see. Catch the full interview here 👉 https://lnkd.in/eGm8xRH3

Krisp has officially joined the NICE CXexchange Marketplace! 🚀🔥 This partnership marks a significant step forward in delivering cutting-edge noise cancellation technology to elevate customer experiences globally. 🌍 Learn more: https://lnkd.in/dAYX-pi7 #CustomerExperience #CX #Innovation #AI #KrispAI

Zoom is one of the largest Voice/Video platforms in the world. Ever wondered how Zoom builds Voice AI internally? In this interview, Tommy Gaessler, Lead Developer Advocate/Engineer at Zoom and I do a deep dive into how Zoom builds Voice AI. Here’s what stood out to me most 👇 1) Zoom has an API and SDK-first mindset 2) The SDK is a core technology 3) Zoom’s SDKs see over 55,000 weekly installs across various package managers and platforms 4) Zoom has a world-class AI team led by CTO Xuedong (XD) Huang, previously CTO at Microsoft Azure AI. 5) Zoom's platform approach aims to open as many building blocks as possible for various use cases. 6) Zoom takes a federated approach, allowing developers to integrate AI models within Zoom’s infrastructure, providing maximum flexibility 7) Prioritizing features in product management is a challenge due to the platform's scale. 8) Zoom's approach to problem-solving is taking a few steps back to fully understand it before solutioning. 9) Typically Zoom prefers building its own technology rather than buying or acquiring products. 10) Many open-source technologies are not great, prompting the need for better proprietary solutions that will benefit users. 11) By owning and continuously improving core technologies, Voice AI companies are more likely to become category leaders and own the use case. 12) Zoom is exploring AI use cases for enhancing sounds, like hearing a heartbeat better in telehealth. 13) A new voice AI inside Zoom Rooms allows identifying the primary speaker and focusing the video on them 14) Zoom was built on customer feedback and it will continue to drive their roadmap and innovations in the coming years. Tommy, thanks for your time and insights 🙏 Full interview here 👉 https://lnkd.in/egii8yJc

We bring you a batch of exciting updates this month! From enhanced meeting management to new integrations, these improvements are designed to make your experience smoother and more productive. Let’s dive into what’s new and see how Krisp is getting even better for you.