The latest episode of the Generation AI podcast poses some big questions: when it comes to AI for the enterprise, can the spirit of innovation exist alongside the spirit of democracy? And can the latest tech manage to be transformative and profitable — while also being widely accessible to all kinds of organizations? Co-host Ruth Zive speaks with Christopher Miller, VP of Product Growth and AI at HubSpot, about AI as a force for democratization in the world of product development, marketing, and the creative arts. Listen to the full episode wherever you get your podcasts: https://lnkd.in/eURB7-uf #aiforall #aiforbusiness #podcast
LivePerson
Software Development
New York, NY 242,228 followers
Empower your people, accelerate your shift to digital, and embrace an automation-first customer experience.
About us
LivePerson (NASDAQ: LPSN) is the enterprise leader in digital customer conversations. The world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and AI-powered solutions to accelerate contact center transformation, supercharge agent productivity, and deliver more personalized customer experiences. Fast Company named us the #1 Most Innovative AI Company in the world. To talk with us or our AI, please visit liveperson.com.
- Website
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https://bit.ly/3PFqOD1
External link for LivePerson
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- New York, NY
- Type
- Public Company
- Founded
- 1995
- Specialties
- Messaging, Automation, Bots & AI, Artificial Intelligence, Conversational AI, Customer experience, Customer Engagement, Voice Solutions, Success Services , Customer Care, Commerce, Natural Language Understanding, and Natural Language Processing
Locations
Employees at LivePerson
Updates
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LivePerson's Israel-based team was thrilled to host our Chief Product and Technology Officer Alex Kroman for a visit this week! A long-time essential hub of LivePerson's product and technology org, the team showed off our new digs in Raanana as Alex immersed himself in the office culture. The visit included discussions on LivePerson's ongoing innovation, showcases of impactful work from the team, and engaging Q&A sessions. Of course, no visit to our Israel office is complete without great food and conversation — it's tough to find a better Happy Hour 😎 #liveperson #weareliveperson
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8 out of 10 consumers are more likely to purchase from businesses that connect customer interactions across phone calls and messaging platforms. But it’s not easy. That's why our team put together this ebook to help you: ✅ Propel the change you want to see ✅ Navigate omnichannel customer behavior ✅ Capture valuable customer insights across channels ✅ Shift conversations between voice and digital ✅ Create a unified agent workspace ✅ Embrace voice automation Ready to download? 🔽 https://lnkd.in/emRTFPne #ebook #customerengagement #contactcenter #liveperson
Omnichannel Customer Engagement: Voice to Digital Guide | LivePerson
liveperson.com
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At our recent Spark event, we sent out our roving reporters to find out the highlights from attendees. As you'll hear, our "Meet Your AI agent" hands-on session really *sparked* the creativity of our customers! (We'll try to keep these reviews from going to the head of the session leader, LivePerson Chief Scientist Joe Bradley). 🤖 Learn more about how better conversations start with a better AI chatbot — and get your own demo: https://lnkd.in/g_kbyFa #chatbots #ai #aiassistants #liveperson
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If you're contacting your insurance company to make a claim, you're probably not having the best day. Zurich UK has a long history of innovation in the insurance industry, and wanted to make sure the claims process was the least of their customers' worries. They called on LivePerson to help streamline and modernize the claims process, resulting in: ✅ Faster insurance claims service leveraging WhatsApp ✅ Better customer experience, reducing processing times to an all-time low ✅ Improved agent experience, allowing multiple customers to be serviced simultaneously while increasing satisfaction scores. Learn more in the full case study: https://lnkd.in/eCRAgycw #cx #liveperson #casestudy #insurance
How Zurich UK Improved Insurance Customer Engagement | LivePerson
liveperson.com
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According to "The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024" report, “LivePerson is the best fit for traditional enterprises seeking a reliable and scalable digital transformation partner.” We're proud to be recognized as a Strong Performer in this new report, and to have achieved the highest possible score across 12 criteria. Read more in our press release: https://lnkd.in/eFfxVkqy #customerexperience #aiforbusiness #analystreports
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🎬 Now on demand: Mastering AI Compliance webinar featuring experts from LivePerson and WILLIAM FRY LLP If you missed this week's webinar, you have another chance to learn about AI compliance processes and the implications of AI regulations and legislation! The time to protect your brand and your customers is NOW. Watch the replay: https://lnkd.in/erK2QUZW #webinar #aicompliance #liveperson
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LivePerson Chief Customer Officer Kevin Meeks recently shared updates from the business with our customers. Now, our network here on LinkedIn is invited to check it out to find the inside scoop! Subscribe and stay tuned for updates about our business, customers, and assets to help you accelerate your contact center transformation. #liveperson
From the desk of Kevin Meeks, LivePerson's Chief Customer Officer
LivePerson on LinkedIn
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In the newest episode of the Generation AI podcast, Ancestry’s Joe Wang shares how starting small with AI projects has led to massive gains. Listen to the full episode wherever you get your podcasts: https://lnkd.in/eURB7-uf #aiforbusiness #customerexperience #aipodcast
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eWeek listed the Best Generative AI-driven Chatbots, naming LivePerson the best for conversational analytics! "The LivePerson AI's goal is to discover customer intent—the core of most successful sales interactions—using analytics. LivePerson offers what it calls a 'meaningful automated conversation score,' a metric that attempts to quantify whether a given bot-human interaction was successful in terms of company branding and service." 1️⃣ See the full rundown: https://lnkd.in/ebmuQtsQ 2️⃣ Then schedule a demo to see our Conversational Intelligence suite in action (link in comments). #conversationalintelligence #ai #chatbot
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