Contact center agents are the first line of defense for companies. 🦸 In our latest blog post, we share tips on optimizing processes, coaching techniques, and leveraging AI tools to turn agents into super agents: https://lnkd.in/gvW647UG #ContactCenter #CustomerExperience #ContactCenterOptimization
LivePerson
Software Development
New York, NY 277,401 followers
Accelerate contact center transformation, supercharge agent productivity & deliver more personalized CX.
About us
LivePerson (NASDAQ: LPSN) is the enterprise leader in digital customer conversations. The world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and AI-powered solutions to accelerate contact center transformation, supercharge agent productivity, and deliver more personalized customer experiences. Fast Company named us the #1 Most Innovative AI Company in the world. To talk with us or our AI, please visit liveperson.com.
- Website
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www.liveperson.com
External link for LivePerson
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- New York, NY
- Type
- Public Company
- Founded
- 1995
- Specialties
- Messaging, Automation, Bots & AI, Artificial Intelligence, Conversational AI, Customer experience, Customer Engagement, Voice Solutions, Success Services , Customer Care, Commerce, Natural Language Understanding, and Natural Language Processing
Locations
Employees at LivePerson
Updates
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Viva Las Vegas! 🪩 You’ll find the LivePerson team at Money20/20 in Las Vegas from October 27 to 30. 🏌️ Stop by Booth 10115 to "putt" AI and your golf skills to the test for the chance to win some prizes 💡 Learn about our newest generative AI capabilities 🎙️ Join us for a live recording of our Generation AI podcast with Laura Delaine Miller, Executive VP, Strategy & Digital at Frost Bank Learn more: https://lnkd.in/gtqmnMHD #Money2020 #Money2020USA #AIInnovation #GenAI
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Want to learn how AI can transform agents into superagents? 🦸 Jacob Coull, AVP, Contact Center Product Owner at Frost Bank, joins us at ✨Spark✨ next week on October 23rd to share how they deliver top-tier customer care with the help of AI and LivePerson. Save your spot for this can't miss product launch event: https://lnkd.in/g3BJW7vN #LivePerson #ROIOfAI #VirtualEvents #GenerativeAI
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Season 3 of the Generation AI podcast has landed! 🎧 While we've got a fresh group of incredible guests coming your way, our mission remains the same: exploring how AI can drive better outcomes in thoughtful conversations with industry leaders. In the first episode of the new season, Darren Degiorgio, Director of Client Experience at Tiffany & Co., goes deep about how AI and automation can best support white-glove customer journeys. Listen to the full episode wherever you get your podcasts: https://lnkd.in/gCEmP7vp #CustomerExperience #AIPodcast #GenAI
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✨Spark✨ your CX transformation with LivePerson on October 23rd. Join us as we debut our newest tools to supercharge customer conversations. Here's what you can look forward to discovering at our virtual product launch: 🚀 Accelerating agent productivity 📈 Increasing customer satisfaction 💬 Measuring the ROI of AI-powered, omnichannel conversations Read more: https://lnkd.in/gbJSyj_X #LivePerson #CXStrategy #CustomerSuccess #ProductLaunch #ROIofAI
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This week, find the LivePerson team at GITEX GLOBAL Largest Tech & Startup Show in the World in Dubai from October 14 to 18! 👋 Stop by the Avaya booth to meet Mike Kan, Regional VP of Alliances, EMEA and Jon Manning, Director of Solutions Engineering, Voice — and learn more about #LivePerson's AI tools for agents and conversational analytics. #GITEXGLOBAL #GITEXIMPACT
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Picture this: a virtual banking assistant with a 95% accuracy rate, resulting in faster service for customers and less strain for agents. 🏦 That’s exactly what Jeanie, Fifth Third Bank’s virtual banking assistant, is capable of. Fifth Third first started working with LivePerson in 2018 to explore ways to incorporate messaging capabilities into the banking experience, and the rest is history. Read more about Jeanie's evolution through the years and Fifth Third Bank's customer-centric approach: https://lnkd.in/gnr7V-XZ #AIAgents #GenerativeAI #AILeads #CaseStudy
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This year’s Global Volunteer Day at LivePerson was one for the books. 🧡 Giving back and helping others is an important cornerstone of our culture and #LivePersonLife. Earlier this week, our team got together for volunteer opportunities in New York, Austin, San Diego, London, Sofia, Zakopane, Warsaw, Pune, and even virtually. Thank you to all who participated and made a difference in their communities!
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Fasten your seatbelts – here are some highlights from our time at World Aviation Festival in Amsterdam earlier this week. ✈️ 🤝 Ryan Saunders, Strategic Account Director at LivePerson, led a workshop with Danielle Harvey from Quantum Metric and Angelica Zdanewicz from United Airlines exploring how United has personalized their CX experience with AI 🛅 We got to connect with attendees, and share how contact centers can turn travel woes into wows with LivePerson's Conversational Cloud #WorldAviationFestival #CustomerExperience #CXStrategy
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What qualities define world-class customer care? 🌎 Madhura Deshpande, Vice President, Digital Shopping & Sales at Signet Jewelers, will join us at ✨Spark✨ on October 23rd and share how LivePerson and Generative AI has transformed Signet Jewelers' customer experience. Save your spot: https://lnkd.in/g3BJW7vN #LivePerson #GenerativeAI #ROIofAI
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LPSN
NASDAQ
20 minutes delay
$1.18
-0.01 (-0.84%)
- Open
- 1.2
- Low
- 1.14
- High
- 1.2
Data from Refinitiv
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