As customer expectations evolve, it's time to embrace voice automation. But let's be clear: we’re not just talking about asking Alexa if it's going to rain, we're talking about a huge variety of use cases across industries. Whether it’s a retail business using a voice bot for delivery status updates or a support team expanding to 24/7 coverage with voice AI, the opportunities are endless. Read our latest blog to learn more about voice automation that unlocks your contact center’s true potential: https://lnkd.in/eTPFci-S #voiceai #contactcenter #roiofAI
LivePerson
Software Development
New York, NY 263,772 followers
Empower your people, accelerate your shift to digital, and embrace an automation-first customer experience.
About us
LivePerson (NASDAQ: LPSN) is the enterprise leader in digital customer conversations. The world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and AI-powered solutions to accelerate contact center transformation, supercharge agent productivity, and deliver more personalized customer experiences. Fast Company named us the #1 Most Innovative AI Company in the world. To talk with us or our AI, please visit liveperson.com.
- Website
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www.liveperson.com
External link for LivePerson
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- New York, NY
- Type
- Public Company
- Founded
- 1995
- Specialties
- Messaging, Automation, Bots & AI, Artificial Intelligence, Conversational AI, Customer experience, Customer Engagement, Voice Solutions, Success Services , Customer Care, Commerce, Natural Language Understanding, and Natural Language Processing
Locations
Employees at LivePerson
Updates
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🎼 How do you orchestrate seamless, connected conversations? It starts with an opening note: a signal. This signal is a specific event within a conversation or external event. Then you begin the musical arrangement: a rule. This rule is the business logic evaluated after the signal is triggered. Finally the performance: an action. This action is what happens when the conditions of the rule are met, creating a tangible impact on the customer experience. This all adds up to an orchestration policy framework, the structure and direction needed to create harmonious customer interactions. Learn more in our new guide to orchestrating connected customer conversations: https://lnkd.in/erBpMNJV #conversationorchestration #roiofai #digitalconversations #cx
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Talk about a dream team! Ethan Selfridge and John P. Kelly will lead an exciting session at Dallas AI's next event. Learn more below so you can get up to speed on the latest in #generativeAI and its transformational effects on #CX for the enterprise.
Join us for an enlightening session with Ethan Selfridge and John P. Kelly as they unravel the complex journey of generative AI's evolution. Dive deep into the real-world trials and triumphs of AI development, from early experimentation to major technological breakthroughs and deployments across global brands. Don’t miss out on their insights into the twists, turns, and transformative experiments that shape the AI we use today. Thanx for generous sponsorship by LivePerson #genai #artificialintelligence #datascience #neuralnetworks
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In the Season 2 finale of the Generation AI podcast, LivePerson CEO John Sabino goes deep on avoiding "AI traps" and how to generate real ROI instead. Access this can't-miss episode wherever you listen to podcasts: https://lnkd.in/eURB7-uf #aipodcast #aiforcx #roiofai
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Access this content and more in the LinkedIn app
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In every industry, there are everyday leaders... and then there are leaders who really push the boundaries and make meaningful change. Frost's Laura Delaine Miller is one of those change-makers! In this new profile, Laura explains her POV on pioneering better customer experiences in financial services, including how she uses AI and automation to support Frost's incredible agents and achieve outstanding results like 91% CSAT. Check out the full profile here to learn why we're so proud to work with Laura and her colleagues at Frost: https://lnkd.in/gf3Rj9wB
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Are your voice and digital channels separate islands? Here's the thing: they don’t have to be! Join experts from Avaya, Forrester, and LivePerson on September 24 at 11:00 AM EDT to learn: ✅ How to connect these channels in the modern CCaaS landscape ✅ Why 80% of consumers demand seamless experiences ✅ Strategies for building your own bridge to better CX Ready to bridge the gap? Register for our webinar now! https://lnkd.in/gEidy8uG #webinar #CustomerExperience #CCaaS #OmnichannelStrategy
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🎼 Imagine a seamless customer service symphony. All of your musicians (agents) and their instruments (CX channels and platforms) playing in harmony to give your customers the best experiences possible. Sounds great, but how do you get there? 🤔 Conversation Orchestration is the process of weaving together conversation channels, technology platforms, business systems, data, AI, and humans to do exactly that. But it's no small task to pull off. If you're having trouble hearing the music, check out this explainer to get started: https://lnkd.in/ez-unHRT #conversationorchestration #CX #ROIofAI #customerservice
Conversation Orchestration explainer: How you can get started conducting customer conversations
liveperson.com
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Chatbots aren't just for customer service. In fact, there are incredible employee-facing use cases for bots and AI making a difference today. Jaguar Land Rover UK, for example, is using LivePerson to answer thousands of HR-related questions from its 35,000 employees. One thing that's not in question: we love working with such innovative brands. Check out Conversational AI News for the full story: https://lnkd.in/eZ5rqTD7 #AIcasestudy #chatbots #ROIofAI #HR
Jaguar Land Rover's internal HR Virtual Assistant is powered by LivePerson
conversationalainews.com
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On the season finale of the Generation AI podcast, LivePerson CEO John Sabino joins as a special guest to explain how to avoid "AI traps" and actually use the tech to generate ROI. This is an episode you won't want to miss! Listen in full wherever you get your podcasts, or watch the episode on our YouTube channel: https://lnkd.in/eURB7-uf #aipodcast #roiofai #cx #generationai
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We're proud to partner with Tech Mahindra to deliver impactful customer service solutions. Together, we're transforming CX in the financial services and HLS (Healthcare and Life Sciences) industries. Read more below and in our press release: https://lnkd.in/eTmH6ScR #HLS #financialservices #CX #roiofai
We're delighted to share that Tech Mahindra and LivePerson have partnered to power AI-driven customer experience in #FinancialServices, #Healthcare, and #LifeSciences. Here's what Dan Sincavage and Birendra Sen have to say about this strategic #partnership: https://lnkd.in/gaQSypfa #ScaleAtSpeed #AI #CustomerExperience
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