LiveRecover

📈 Always great to hear the continued validation on how LiveRecover agents help increase LTV for our merchants. 🧠 As a best practice, we typically recommend to separate workflows for first time and repeat customers. In the video below, Brian from Heart & Soil does a nice job breaking down how their team initially rolled out customer segmentation with our agents. 💰 The initial 30-90 days of onboarding P2P / sales agents should be evaluated as discovery. From there, we can continue to optimize offers and improve agent quality to ensure we are providing the best in class 1:1 customer experience possible. #NewAcquisitionChannel #RevenueExpansion #P2Punlock

A data point we know far too well is 80-90% of carts get abandoned—but it doesn’t mean a lost customer. Personalized outreach with P2P SMS can make a difference. This doesn't replace or interfere with any other SMS, email, or CX channels you have running today -- our P2P interaction(s) with our live agents work right alongside ALL existing channels, flows, platforms, etc. LiveRecover connects with customers at the right moment, turning abandoned carts into actual conversions. Don't limit your brand to a small fraction of overall visitors that abandoned your site... (fix the gap with real sales agents 👀👇)

Why does personalization matter in SMS? Customers are more likely to respond when they feel heard. LiveRecover's P2P sales agents tailor each SMS message, boosting recovery rates by 30%. Personalization (and just being flat out real) turns generic messages into conversations 💰. Important to note, ensuring our merchants are fully compliant with P2P SMS laws is king to us 👑. We can legally work alongside any/all existing mar-tech -- attentive, postscript, klaviyo, smsbump -- and compliantly convert customers not subscribed to your marketing channels. TCPA regulations require explicit consent, which is more effectively obtained through personalized SMS, leading to better customer engagement. For more details on P2P (Peer-to-Peer) SMS laws, please reference our compliance guide in the comment below👇:

Really like the way Brian highlights in this video how the team Heart & Soil leverages our segmentation options. 🧠 Even though onboarding can take 5 minutes for most brands, the majority of brands — especially the larger the marketing org — will want to tailor LiveRecover workflows to specific customer segments to ensure there is no impact to other marketing channels. For example -- only having our agents initially recover customers that are not an sms or email subscriber. OR, only target first time customers and segment out repeat customers to start. 📈 This is very common and encouraged that we initially crawl, walk, run — when rolling out P2P / live agents alongside existing channels. Once the incremental lift is clear to the brand (~20x ROI), it is very easy to start expanding out other agent use cases across the funnel. 🤑 #FullyCustomOnboarding #P2Punlock

Super interesting vertical for LiveRecover is automotive. Think custom car parts, accessories, etc. Knowing how incompetent I am when going to get my car serviced, I can only imagine what it is like for consumers to buy car parts online. However, I am noticing our agents consistently do a solid job on helping assist the customer during the buying process -- with significant cart values as well. Even if a brand has limited information stored in the knowledge base for our agents, we will never misrepresent the brand. Using our issue escalation feature - we can share the transcript directly with the brand's internal sales team in real time and receive the correct answer accordingly. Working with our agent team is similar to being at a store in the mall and working with a sales rep. You oftentimes have additional questions, need a little handholding, OR want to try on different colors/sizes in order to feel confident with your purchase. The more complex the product(s)... the more likely your customers will need assistance during the buying process. There is no better experience than to provide an authentic 1:1 human connection at the most critical point of consideration (leaving your site at checkout).

Your brands are doing all the hard work to drive traffic to your site. Spending countless Ad $, marketing efforts, etc. If you are only able to reach a small fraction of these shoppers -- 1/10 your overall audience even with the best SMS/email marketing programs -- what are you doing to ensure a great customer experience and that you can convert these prospects into revenue? Any brand should be testing out LiveRecover to optimize your abandonment strategy fully and unlock a new revenue stream to acquire customers you otherwise will never be able to engage with! As the great Shaquille O'Neal says: "I have the answers to the test, here they are... take it or leave it" 👇 Answer: P2P SMS (LiveRecover) + A2P SMS (your automated flows) = the complete solution 💰 📈.

THE Q4 playbook you have been waiting for... is now LIVE! 🚨 A lot of noise to sift through out in the DTC community these days, but we did the hard part for you and consolidated everything you need to maximize CRO for your brands this BFCM -- with an exclusive Longplay x LiveRecover playbook 🧠. In Q4, a 1% difference in conversions & AOV can mean hundreds of thousands of dollars in additional revenue 💰. Ironically enough LiveRecover can start plugging holes for any leaks in your abandonment funnel within minutes... that's right, minutes to set up and you are recovering incremental revenue 🤑. And man oh man, was it fun collaborating with the retention queen herself Jess Chan on this one! 👏 Download your FREE guide below (see comments):👇

🚨 I am THRILLED to announce our new issue escalation feature LiveRecover! For quite some time merchants and partners have been pushing for the ability to collaborate more with our agents in real time to help assist customers. My friends... the wait is over! What is issue escalation? How is this going to help improve my brands customer experience? Will this be an additional cost? See details below: 👇 ⬇️ 👀 What is it? - Seamless P2P SMS Support: Our agents keep all customer communications within SMS. If they can't find an answer, they'll let the customer know they're getting extra help—no redirecting to email. - Direct Escalation to Your Team: Agents email your support team from support@mail.vyg.app. Simply reply with the needed info, and we'll relay it back to the customer via SMS. - Growing Knowledge Base: We instantly update our knowledge base with recurring issues based on your responses to improve future interactions. Next Steps: - Update Your Escalation Email Address: Ensure it's current in your Shop Settings. We recommend using your standard support email. Learn More? Happy to connect you with your account manager to help set this up in minutes and ensure your account is optimized for success! #P2Pexpansion

Our LiveRecover team nailed this one 👇🏽😄! #P2Punlock #InstantProfitability

♥️ Love the feedback we are already receiving from our brands that have implemented our new feature! 📈 If you are a Shopify+ store and have not activated LiveRecover's QuickSMS Phone Capture to your store, let our team of experts know how we can help. 💰 Don’t waste anytime unlocking 20-50% more revenue for your brand! See below, a visual of the new checkout extension and where the phone number will be placed at checkout. As well as, the key benefits your brand will receive within minutes of activating QuickSMS Phone Capture. #P2Pexpansion