LUSO Federal Credit Union

Meet Our Operations Department “As a Returns Processor and Branch Controls Auditor, I specialize in ACH Processing and Auditing, ensuring seamless and accurate operations that benefit our members. With 13 years at LUSO FCU, I began my career in the Member Service Department, where I enjoyed assisting members with their financial needs and offering support in Portuguese. For the past 6 years, I’ve transitioned to a behind-the-scenes role focused on enhancing operational efficiency while remaining available to help members as needed. Beyond my professional responsibilities, I am passionate about giving back to the community and actively participate in various LUSO-sponsored events. I take pride in supporting our members and contributing to the well-being of our community.”

Meet Our Branch Management Team! “As the assistant branch manager at LUSO Federal Credit Union’s Wilbraham branch in Crane Park, I strive to build lasting connections with the community LUSO has allowed me to be a part of. Since starting with the credit union, my goal has been to grow my knowledge in any aspect I can, which now allows me to provide our members with cultivated solutions to a wide range of banking needs. Whether it be opening an account, processing a loan application, or even just a general inquiry, I hope to provide members, incoming or existing, with a diversified, personalized, and attentive experience. This is why getting active in the community is also so important to me and you can often find me volunteering at Luso sponsored events. It is a pleasure to be able to form these substantial relationships with both current and future members, especially when it comes to something as significant as our finances, and I aspire to make our members feel the same.”

Meet Our Lending Department “As the Lending Services Manager at LUSO Federal Credit Union, I oversee the management and direction of our mortgage lending department. I’m passionate about educating my team and helping prospective homeowners find the perfect loan to meet their needs, guiding them through every step of the process. Fluent in both English and Portuguese, I take pride in serving our diverse community and ensuring all members feel comfortable and informed. Whether you're buying your first home, refinancing, or exploring home equity options, I’m here to help you achieve your financial goals.”

LUSO Federal Credit Union Staff were delighted to take part in The Pink WAY Foundation Annual Gala last weekend. Pictured here are: Michael Martins, Vera Carvalho, Sierra Rodrigues, Stephanie Underkofler, Catia Ortiz, Nina Ostrowski, Ashley Wajda, and Ana Parrelli.

Happy International Credit Union Day! This year’s theme, "One World Through Cooperative Finance," highlights the global impact of credit unions in empowering communities. At LUSO, we’re dedicated to providing educational resources to help our members make informed financial decisions. Stop by our branch locations today for a special treat in honor of ICU Day, and discover what sets us apart: https://bit.ly/2GAmWA2

LUSO Federal Credit Union Staff were delighted to take part in The Pink WAY Foundation Annual Gala last weekend. Pictured here are: Michael Martins, Vera Carvalho, Sierra Rodrigues, Stephanie Underkofler, Catia Ortiz, Nina Ostrowski, Ashley Wajda, and Ana Parrelli.

Meet Our Lending Team “As the Loan Servicing Specialist at LUSO Federal Credit Union, I play a key role in supporting members with their loan-related needs, whether they have questions about their loans, escrow, or the funding of their mortgages. I'm proud to be part of a dedicated lending team that helps members achieve their financial goals. I also enjoy volunteering through our in-school banking program and participating in the community events LUSO sponsors, where I get to connect with members outside of the office.”

Congratulations to Ludlow Assistant Branch Manager, Sierra Rodrigues, who recently celebrated her 6th anniversary at LUSO. Please join us in giving Sierra a round of applause! 👏🏻👏🏻

Meet our VP of Branch Accounting, Cristina Gomes Saraiva "As VP of Branch Accounting at LUSO Federal Credit Union, I am proud to have dedicated 30 years of my career to supporting our members' financial success. I believe in LUSO's mission to help members meet their financial goals and strive to provide exemplary service to them each and every day. Beyond my role, I enjoy being involved in our In-School Banking Program and Junior Achievement, teaching students the importance of financial literacy. I also volunteer for LUSO-sponsored events in the communities we serve, as giving back has always been a personal priority for me."

Meet our VP of Member Services & Community Development Ana Parrelli, VP of Member Services and Community Development at LUSO Federal Credit Union, is likely a familiar face to many members, both in the branch and out in the community. With a deep understanding of relationship building, Ana focuses on meeting the financial needs of local leaders, organizations, and individuals. She takes pride in connecting members with the right experts at LUSO to address their specific financial goals. Her dedication to community development makes her a valuable resource for anyone seeking guidance and support.