Mackinaw Underwriters

One Team -- that's how Dazell Ward, support services manager at AmeriTrust Group, Inc. and her teammates worked through recent business challenges. They identified printing and scanning solutions and collaborated with multiple departments to find ways to continue processing incoming and outgoing mail. "As we navigated unexpected challenges, it was inspiring to see everyone come together with a 'One Team' mindset. We were determined to find solutions and deliver the best service possible. I'm proud to be part of such a dedicated organization." #PeopleFirst #AFGroup

We are celebrating National Customer Service Week and the commitment of our extraordinary teammates, who go above and beyond to make a difference in the lives of those we serve every single day. THANK YOU for your individual contributions to our collective success! #AFGroup #PeopleFirst #CX #NationalCustomerServiceWeek

We’re proud of how our teammates are providing support to our agency partners in challenging times. Vinny Mustacchio, assistant underwriter at Century Insurance Group, has dedicated a majority of his days reaching out to agents directly to provide them with vital communications and ensure that we maintain a high level of service and operations. “There were definitely challenges we had never experienced before, but everyone adapted quickly and made the best of the situation." #PeopleFirst #AFGroup

We commemorate the victims, first responders, families and survivors who were affected by the events of September 11, 2001. May their lives, compassion and acts of bravery be remembered always.

The people make the difference. Our teammates find ways to focus on our customers one-on-one no matter what the circumstance. Aaron Bubis, underwriter for Century Insurance Group, has been making phone calls to agents each day to ensure that they hear the latest updates, get questions answered and have the opportunity to provide feedback. "Our agents have been sympathetic, understanding and supportive," he said. "During this hard time, we were willing to stick with them, and they were willing to stick with us." #PeopleFirst #AFGroup

AF Group has been named to Business Insurance magazine’s list of Best Places to Work in Insurance for 2024! Thanks to our teammates for being our diamonds -- shining bright under pressure -- and showing the industry how brilliant they are. Read more: https://ow.ly/zQ5E50ThjHy #PeopleFirst #AFGroup

AF Group welcomes Kim Leggette as senior vice president of Claims. “We are so pleased to welcome Kim as a respected leader and claims expert,” said Kriss Barronton, chief operating officer. “With decades of experience and demonstrated success in leading the claim operations at top-performing carriers nationwide, his innovative insights will further strengthen our ability to respond to the needs of our customers.” Read more: https://ow.ly/NJ3u50TejWB

Our offices will be closed on Monday, September 2, in observance of Labor Day and in recognition of our dedicated teammates and all they do to support our customers. Have a safe and happy weekend!

As we continue our system restoration process, we express our gratitude for our teammates and their dedication to helping our agency partners, policyholders, injured workers and each other with genuine care, empathy, resilience and ingenuity. Thank you. More info, including FAQs, at afgroup.com.

As our system restoration process continues, we’ve confirmed that no customer data was accessed or transferred during last month’s cybersecurity incident. However, this incident has affected all AF Group brands. Our restoration process has begun in earnest and over the next several weeks, we’ll bring our systems online using a careful and sequenced approach. Once complete, our new digital environment will be modernized with updated technology to further enhance the security of customer information and data. Until we reach full restoration, we’re making every effort to minimize disruption to critical services — and your ongoing patience is sincerely appreciated. More info, including FAQs, at afgroup.com.