Manhattan Associates

Celebrating Fiestas Patrias for the team in Santiago.

On the Georgia Institute of Technology campus, our recruiters mingled with students at the Diversity First Career Mixer. Read about the event in their student newspaper, and find our recruiters coming soon to a campus near you! https://ow.ly/gZz250TpwfC. You can browse career and internship opportunities on our website: https://ow.ly/2uKz50TpwfE

The launch of Manhattan Active Maven is helping retailers reduce contact center costs in several key ways! Automated Customer Interactions: Maven GenAI handles routine inquiries and tasks autonomously, reducing the need for human agents to manage simple or repetitive customer interactions. This allows contact centers to operate with fewer staff while maintaining a high level of service. Increased Agent Efficiency: For more complex issues that require human intervention, Maven provides agents with detailed conversation summaries and relevant customer history. This reduces the time agents spend on research and allows them to resolve issues faster, lowering the overall cost per interaction. Contextual Warm Transfers: Maven ensures that when a customer is transferred to a human agent, the agent is fully briefed on the issue. This reduces the time spent getting up to speed, minimizing call handling times and improving first-call resolution rates, which reduces operational costs. Discover more profitable retail with Manhattan. https://ow.ly/ObGP50T2yHR #generativeai #genai #retailtechnology #retailers #chatbots #customerexperience

The Manhattan Active® Platform is engineered to handle the world’s most complex supply chain networks. It operates 24/7, ensuring scalability, adaptability, and unmatched performance, thanks to its unified architecture and cloud-native design. "Cloud SQL delivers highly scalable, reliable, and always-on database capabilities within the Manhattan Active Platform. This partnership allows us to provide better outcomes for our clients and enhance their customer experiences." – Sanjeev Siotia, SVP & CTO Discover how the Manhattan Active® Platform, powered by Google Cloud, enables continuous innovation, zero downtime updates, and real-time performance optimization. 👉 Read Sanjeev's blog to learn more: http://ow.ly/ieAv50KJBlU #SQL #cloudnative #retailtechnology #databases #dataanalytics

Discover how Dot Foods, North America's largest food redistributor, slashed buyer training time from 12-18 months to under six with Manhattan Active® Inventory! 🎥Watch our interview with Lydia Miller, VP of Replenishment: https://ow.ly/pYHY50Tn67B #SupplyChain #InventoryManagement #Inventory #Distribution #Distributors #FoodIndustry #GroceryIndustry #FreshProduce

We’re excited to join industry leaders at an exclusive dinner hosted by Google Cloud, where experts are gathering to explore the transformative power of Generative AI in shaping the future of commerce and supply chains. We’ll be discussing how GenAI-driven innovations are making supply chains smarter, more efficient, and agile, enhancing omnichannel commerce operations. Leveraging the power of AI through our Manhattan Active® Platform, we enable global organizations to optimize fulfillment, improve customer experiences, and drive better decision-making. The benefits extend beyond businesses, contributing to a more sustainable future and promoting workforce productivity and satisfaction. Stay tuned for insights on how Gen AI is revolutionizing commerce! Speakers: Kyle J. Jessen, Ann Sung Ruckstuhl, Vikas Jain, Will Costello and Adam Hercik. https://ow.ly/A9X950Tmq3Z #GoogleCloud #RetailTechnology #RetailInnovation #ArtificialIntelligence #SupplyChainInnovation #GenerativeAI #GenAI #LLMs #MachineLearning #ML

Volunteers are the heartbeat of Atlanta Community Food Bank's mission to fight hunger. Through its Community Food Centers across the Atlanta metro, the Food Bank serves communities where local resources are insufficient to meet the needs of families facing food insecurity.

With Manhattan Active® Omni's Order Management solution, retailers can offer seamless, flexible returns across all channels, including "buy online, return in store" (BORIS) and "buy in-store, return online" (BISRO). These Forrester-leading capabilities not only enhance customer convenience but also drive foot traffic back to stores, increasing the chances of additional sales. The platform’s automated returns resolution helps retailers reduce operational costs by streamlining processes like generating return labels and refund calculations. Advanced routing intelligence ensures that returned items are directed to the optimal location based on inventory needs, reducing shipping costs and improving sell-through rates. By turning returns into a well-managed process, our technology empowers retailers to elevate customer satisfaction and build long-term loyalty—all while improving the bottom line. ⏬Download our capability brief. #retailers #retailtechnology #returnsmanagement #reverselogistics #shipping #retailsales #retailing

At Manhattan, our culture of innovation, collaboration, and inclusion is supported by comprehensive well-being programs designed to nurture the physical, mental, and financial health of our employees, ensuring they thrive both personally and professionally. We are thrilled to be recognized for our outstanding workplace culture, receiving multiple prestigious distinctions in just one month! These include being named one of America’s Greatest Workplaces for Parents & Families by Newsweek, recognized as one of the Healthiest Employers by the Atlanta Business Chronicle, and listed as a Top Workplace by the Atlanta Journal-Constitution. Additionally, we are proud to receive the Workplace Well-Being Platinum Award from Aetna, a CVS Health Company. This recognition is a testament to our unwavering dedication to fostering an inclusive and dynamic environment where every team member can grow, innovate, and give back through initiatives like blood drives, charitable events, and purpose-driven days. 🔗Read the press release: https://ow.ly/sh0g50TlfQv 🔗Visit our career site: manh.com/li #LifeAtManh #WorkplaceCulture #WellBeing

Say goodbye to long wait times and hello to instant, personalized support! Maven is revolutionizing the way shoppers help themselves by offering intelligent self-service solutions that make finding answers and resolving issues easier than ever. 🔍 Instant Assistance: Ask questions in your own words and get relevant, real-time responses. ✨ Personalized Guidance: Receive tailored suggestions based on your past interactions and preferences. ⏰ 24/7 Availability: Get the help you need, whenever you need it. 🛠️ Step-by-Step Support: Navigate your shopping journey with interactive guidance that solves problems on the spot. Discover how GenAI makes self-service smarter and more satisfying. 🔗https://ow.ly/VnkB50T2pnI #RetailTechnology #GenAI #CustomerExperience #Chatbots