Maven AGI

We're coming out of stealth to fix customer support using AI Agents and are excited to share our case study with OpenAI showing our impact at scale: https://lnkd.in/eS4GHwPu and our full blog post announcement here: https://lnkd.in/eC3BVe67  Enterprises spend over $460B annually on customer support, yet the support experience is broken. It's time for a change. Maven AGI reimagines the customer service experience from the ground up, delivering personalized user experiences with unprecedented accuracy and efficiency through the power of Generative AI. Companies like Tripadvisor, HubSpot, ClickUp, Rho and more have used Maven’s AI Agents to deliver a better customer experience on over 1 million customer interactions in over 50 languages with fantastic results: 🟢 93% of inquiries resolved autonomously 🔵 81% reduction in support costs 🌟 2x increase in team productivity ⚡ 60% faster resolution time We’ve raised $28 million from leading investors, including Lux Capital, M13, E14 Fund, Mentors Fund and 786 ventures, with participation from executives from OpenAI, Google, HubSpot, and Stripe, to further build out our engineering, go-to-market, and partnerships teams. A heartfelt thank you to our incredible customers, partners, and our amazing team for your support and dedication. We couldn't have done it without you. Stay tuned as we continue to redefine enterprise support with the power of generative AI. #AI #CustomerSupport #EnterpriseAI #GenerativeAI #MavenAGI #TeamMavenAGI

1. Humans in the Loop and AI: Teleperformance's 2024 Global Insights Survey found that nearly two-thirds of consumers prefer some level of human interaction, highlighting the importance of maintaining human oversight in AI-driven environments. AI is increasingly used to handle repetitive tasks, but there’s a strong demand for human empathy and personalization in support roles. (Stanford HAI). https://lnkd.in/d8ZNFezR 2. AI Augmenting Human Abilities: MIT Sloan highlights the need for companies to harness not only the computational power of AI but also human creativity, curiosity, and compassion. This combination allows AI to augment human abilities rather than replace them, enabling businesses to use AI's efficiency alongside human-centered innovation (MIT Sloan). https://lnkd.in/eQQVAUYz 3. AI's Impact on the Insurance Industry: Insurance firms are betting big on AI, but their customers are not as enthused. This article explores the growing AI disconnect between insurance companies and their clients. (TechSpot). https://lnkd.in/dYYrcnfb 4. AI and Visual Effects: AI is creeping its way into the movie industry and the future of visual effects (VFX) could hang in the balance. (The Conversation). https://lnkd.in/dFsp6v5c 5. AI Value Alignment: As AI continues to integrate into almost every aspect of life – from healthcare to autonomous driving – there is a growing imperative to ensure that AI systems reflect and uphold shared human values. (World Economic Forum). https://lnkd.in/grCSuR3w

This image says it all! The VentureFizz AI Wave Conference on November 6th is going to be legendary!!! Not only do we have several awesome speakers lined up... but the people who have already registered are equally as impressive! Don't miss out! Request an invite here: https://vfizzevents.xyz Speakers: * Lily Lyman, Partner at Underscore VC * Rob Go, Partner at NextView Ventures * Kleida Martiro, Partner at Glasswing Ventures * Eric Paley, Managing Partner at Founder Collective * Gabi Zijderveld, Co-Founder & GP at Blue Tulip Ventures * Scott Weller, CTO & Founder of EnFi, Inc * Patricia Geli, Managing Partner & COO at C10 Labs * Lior Div, CEO & Co-Founder of 7AI * Jonathan Corbin, CEO & Co-Founder of Maven AGI * Izzy Azeri, Co-Founder of mabl * Raj Aggarwal, GM of GenAI & Rev Accel at Amazon Web Services (AWS) * Sumita Palanisamy, Director of Engineering at CarGurus * Ben Tang, Head of AI Engineering at Toast Thank you to our sponsors: Silicon Valley Bank, mabl, & Polsinelli.

Last week, our Head of CX, Leila Horejsi, joined the Customer Success Meetup in NYC, where the focus was clear: Generative AI is here, and it’s reshaping customer success. It’s not just about adopting AI but truly unlocking its potential to enhance customer experiences at scale.

Join us at the ChurnZero Customer Success Conference, where our CEO, Jonathan Corbin, will dive into "AI and the Human Touch: Will We Ever Need Humans Again?" In this session, you'll learn how to strike the right balance between AI and human connection in customer success. Jonathan will share practical insights on how AI can enhance relationships while keeping empathy at the forefront—drawing from his experience at HubSpot. If you’re looking to future-proof your approach to customer success, this is a must-attend!

Super excited the esteemed and erudite #AI #SaaS maker Sami Shalabi will be speaking at the Boston Generative AI Meetup on 10/24. I always learn something talking with Sami - based on his good taste and wealth of experience creating and entrepreneuring, like he’s doing these days at Maven AGI.

🚀 This Week in AI: Breakthroughs, Innovations, and Must-Read Insights! 🔍 1. DeepMind's Nobel Win - Google DeepMind's Demis Hassabis and John M. Jumper, along with David Baker, won a joint Nobel Prize in Chemistry for their AI-driven protein folding breakthroughs. (MIT Tech Review) https://lnkd.in/d5Q_Pt4 2. AI Agents: The Future of Profit? - AI companies are betting on autonomous agents to monetize powerful AI models, despite challenges in functionality and ethical concerns. (The Verge) https://lnkd.in/gGCyWuS3 3. China Telecom's Trillion-Parameter AI - China Telecom trained a massive AI model with one trillion parameters using domestically produced chips. (AI News) https://lnkd.in/gc-HdWDz 4. AI Talent Gap in Cybersecurity - A shortage of AI and cloud talent is impacting cybersecurity teams. (AI Business) https://lnkd.in/gC87Br36 5. Pyramid Flow AI Video Generator - A new open-source AI video generator, Pyramid Flow, offers high-quality videos up to 10 seconds long using a novel pyramidal flow matching technique. (VentureBeat) https://lnkd.in/gUNx7bZV Which story do you find most interesting?

Our CEO, Jonathan Corbin, will be speaking at the ChurnZero Customer Success Conference. His session, "AI and the Human Touch: Will We Ever Need Humans Again?" dives into how AI can boost customer relationships without losing the personal touch. If you're curious about how AI and human empathy can work together, you won’t want to miss this. Jonathan’s bringing insights from his time at HubSpot to tackle this big question.

🚀 This Week in AI: Breakthroughs, Innovations, and Must-Read Insights! 🔍 1. NVIDIA’s new AI model ready to rival GPT-4 - Nvidia has released a powerful open-source artificial intelligence model that competes with proprietary systems from industry leaders like OpenAI and Google. (VentureBeat) https://lnkd.in/eUtR4_g6 2. The Best AI Image Generators of 2024 - AI image generators can take a simple prompt and generate a visual representation of whatever you're imagining, and have become even more fun than AI chatbots like ChatGPT. (ZDNET) https://lnkd.in/gi24DuwN 3. New Funding to Scale AI Benefits - OpenAI has raised $6.6B in new funding at a $157B valuation to accelerate progress on their mission to ensure AI benefits all of humanity. (OpenAI) https://lnkd.in/d3CgBt7M 4. Regulations to help or hinder - Cloudflare discusses how AI regulations could either help or hinder their business. (AI News) https://lnkd.in/g4YcDKcT 5. Why bigger is not always better in AI - Smaller AI models are proving to be equally capable with a far smaller carbon footprint. (MIT Technology Review) https://lnkd.in/g8jBrvTr Which story do you find most interesting?