100%. True value creation comes from effective and efficient workflows. At MedOne, our BOLT software was born in a medical practice and raised in a health system. Designed to be brilliantly simple, BOLT is poised to disrupt the EHR status quo.
Co-founder/CEO, SeamlessMD | physician entrepreneur | enabling health systems to digitize patient care journeys with automated reminders, education and symptom monitoring - leading to lower LOS, readmissions, and costs
I’ve talked to many CMIOs and CIOs the past year. Wanna know the Number 1 mistake they’ve made when choosing a Digital Health solution? Evaluating based primarily on the Tech features (oh wow shiny features!), and not doing real due diligence on the Clinical Content & Workflows that come with the actual product. Here are the types of frustrations they tell me: → “The vendor said they had 100 out-of-the-box care plans… but the content is incredibly bare bones. My clinicians end up creating them from scratch.” → “Our clinicians are demanding a point solution now (e.g. for Ortho) because the clinical content in this supposed enterprise platform aren’t good enough.” → “We need content for this new use case, and the vendor has no interest in growing their content library.” → “The vendor says they’re willing to develop the content, but it’s going to take a whole year. That’s a LONG time.” The reality is Digital Health Tech is only as good as the Clinical Content and Workflows you put in them. The parallel reality is clinicians do not have hours and hours of time to create content, workflows and algorithms from scratch. They are happy to edit, but they have zero time to build from scratch. But what CMIOs and CIOs cannot do is simply trust the quality of clinical content a Digital Health vendor claims to have. Because unless you’ve practiced in that specialty, you don’t truly know if the content is good enough. So what do you do as a CMIO and CIO? You get your clinicians to weigh-on on the product you’re considering. Bring your clinicians to a product demo, and let them due diligence the quality of content, workflows, etc. for their own specialty. E.g. let the Orthopedic surgeon leaders diligence the quality of the Orthopedic content. They can tell you pretty quickly if the content is great or poor. If it meets their needs or not. They’ll ask very clinical questions, and tell right away if the vendor has actual clinical subject matter expertise or if they were talking out of their butt the whole time. Save yourself, your clinicians and your health system a ton of headache. P.S. If you’ve never heard of SeamlessMD, we provide digital care journeys for health systems to guide patients across pre/post surgery, oncology, women’s health, chronic care and more. We ACTUALLY have a library of customizable, evidence-based care plans that cover 150+ procedures and conditions, backed by 40+ studies and evaluations showing improved cost, length of stay, readmissions, ER visits, mortality and more. So if you’re a health system leader who is struggling with Digital Health vendors who don’t actually provide the Clinical Content and Workflows to make the Tech work… give me a shout.