Navient

During our decades of serving federal agencies, we’ve seen again and again that CX success depends on close collaboration with our clients and strategic partners. One such strategic partner for us is Highlight Technologies. Highlight is an award-winning, 100% employee-owned provider of application development, business and mission operations, data and analytics, hybrid cloud and automation, cybersecurity, and IT services to 20+ federal customers. Together, our organizations offer: proven government CX expertise; FedRAMP-compliant technologies; omnichannel communication platforms; award-winning training and quality assurance; and a scalable, inclusive workforce management and staffing model. #governmentexperience #DX #CX #contactcenter

Your program may have millions of users, but no two are the same. They all have unique situations and will follow their own paths. To ensure every customer journey leads to success, consider these best practices and check our our guide and playbook at https://lnkd.in/gpW8HEUM. #governmentexperience #DX #CX #contactcenter

Congratulations to Bryan Anderson and Eunique G., our two Navient volunteer adult Achievers who were inducted into the Black Achievers Alumni this year. We are proud of their dedication to helping local youth prepare for future success.

Happy #NationalComingOutDay! Today we celebrate the courage and strength of those who bravely share their true selves with the world. At Navient, we’re committed to ensuring all team members feel welcomed, valued and included, and can bring their whole selves to work. Our employee resource group, The Colorful Connection, seeks to create an inclusive and safe community to empower LGBTQ+ individuals and allies and to foster an educational atmosphere that allows for everyone to learn and grow from each other. #InclusionMatters #EmployeeResourceGroup

Today kicks off Customer Service Week! At Navient, we are fortunate to help our customers achieve financial success. We’re honoring #TeamNavient for their dedication to strive for the best service to our customers. It’s our people that drive success. #StrongerTogether #CustomerServiceWeek

We are pleased to be recognized as a Best Place to Work for Working Daughters. From dependent care assistance and employee resource groups to mental health and wellbeing programs, we do our best to ensure our team members succeed and help them fulfill commitments to families of all kinds. #workingdaughter Learn more: https://lnkd.in/erpcvYKC

Are you here in New Orleans for the 2024 NASWA Summit? We are enjoying seeing old friends, forging new connections, and sharing the latest CX best practices. If you are looking to improve your unemployment insurance or paid family leave CX, please visit table 27 and connect with Ken Duncan. For more CX insights, download our practical guide: https://lnkd.in/g6dvWWUr #CX #DX #governmentexperience #contactcenter

Will you be at the 2024 NASWA Summit in New Orleans next week? We look forward to getting together to exchange the latest industry innovations and success stories. If you want to enhance the CX of your unemployment insurance or paid family leave program, be sure to stop by table 27 and connect with Ken Duncan. You also can learn more at https://lnkd.in/gpW8HEUM #CX #DX #governmentexperience #contactcenter

“Embracing Neurodiversity” was the theme in a recent learning session sponsored by Navient’s Diversity & Equity Council. Our guest speaker Gwendolyn Janssen and Anthony Pacilio, along with moderator Patricia Nash Christel and ID&E council member Rohan Chambers facilitated a valuable discussion. Key takeaways: As many as 1 in 5 people worldwide are neurodiverse. We can all work together to create safe spaces for people to perform at their best. Everyone processes change differently, so it’s important to give one another grace.

Members of #TeamNavient recently volunteered to help fill supply orders for 78 schools in Northern Virginia. Kids R First provides school supplies to more than 20,000 students in the region.