We’re speaking at CCW Nashville! 🎤 Join Observe.AI for an exclusive session "Transform customer experience in your GenAI infused contact center." 🚀 We will be joined by none other than Sammy Patterson of Accolade, Inc., Lydia V. James of Cox Automotive Inc., and Observe.AI's very own Milind Pansare! Discover how top brands are leveraging AI-powered insights to revolutionize their contact centers, drive customer satisfaction, and optimize operations. This is a session you don't want to miss! 📅 Date: October 24th 📍 Location: CCW Nashville, Broadway B&C
Observe.AI
Software Development
Redwood City, California 63,805 followers
The Conversation Intelligence Platform for Contact Centers
About us
Observe.AI is the leading Gen AI conversation intelligence platform trusted by enterprises to empower their contact centers with real-time agent guidance, coaching, post-interaction summaries, Auto QA, and advanced business analytics. Built on the industry's most accurate contact center LLM, the platform analyzes every customer conversation, identifying critical insights to boost revenue, improve customer retention, and optimize operational efficiencies and compliance – while ensuring security and at massive scale. Trusted by leading companies such as Accolade, Affordable Care, Inc., Concentrix, Cox Automotive, Maxor, Pearson, and Public Storage, Observe.AI accelerates outcomes from the frontline to the executive level. For more information, please visit www.observe.ai.
- Website
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https://observe.ai
External link for Observe.AI
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- Redwood City, California
- Type
- Privately Held
- Founded
- 2017
- Specialties
- Machine Learning, Artificial Intelligence, Conversation Intelligence, Contact Center Quality Assurance, Call Center Quality Assurance, Speech Analytics, and Agent Performance & Coaching
Locations
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Primary
275 Shoreline Dr
Redwood City, California 94065, US
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San Francisco, California 94105, US
Employees at Observe.AI
Updates
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🏆 We’re thrilled to share that Observe.AI has been named a ‘League of 10’ winner at the prestigious Emerge 50 Awards 2024! 🎉 Our Gen AI-powered conversation intelligence platform is transforming contact centers with real-time agent guidance, post-interaction summaries, Auto QA, and advanced analytics. With unmatched accuracy and scale, we help enterprises uncover critical insights to drive revenue, enhance customer retention, and optimize operational efficiency—all while ensuring top-tier security. 🔐 Proud to be recognized for our innovation and impact. Thank you nasscom deeptech!
We congratulate Observe.AI for emerging as a ‘League of 10’ winner at the Emerge 50 Awards 2024! Observe.AI is a Gen AI conversation intelligence platform utilised by enterprises to empower their contact centres with real-time agent guidance, coaching, post-interaction summaries, Auto QA, and advanced business analytics. Built on the industry's most accurate contact centre LLM, the platform analyses every customer conversation, identifying critical insights to boost revenue, improve customer retention, and optimise operational efficiencies and compliance – while ensuring security and at massive scale. Swapnil Jain | Jithendra Vepa | Kritika M | Shalini Dewan | Shreya Sharma | Nehal Pandya | Prashant verma | Mayank Kumar | Vinay Kumar C. | Meghna Girish | nasscom | nasscom ai | K-Tech CoE Data Science & AI - NASSCOM | Data Security Council of India | Telangana AI Mission (T-AIM) #nasscom #nasscomfutureforge2024 #nasscomdeeptech #nasscomstartups #Emerge50Awards2024
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The countdown to CCW Nashville is on, and we’re excited to announce that the Observe.AI team will be there! 🚀 Join us October 23-25 to discover how our AI-driven solutions are transforming contact center operations and delivering exceptional customer experiences. Stop by our booth to connect with our experts and see how we can help you supercharge your contact center! 📅 Event: CCW Nashville 2024 📍 Booth: #221 See you in Nashville! 🤠 Sana Khan Patrick Purgatorio David Los Christopher Luongo Yen Tran Melinda A. Milind Pansare Sharni Bruce Medina Colette Wladyka
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👥 We're excited to share that our Founder and CEO, Swapnil Jain, joined Accolade, Inc. CEO, Rajeev Singh in a fireside chat to explore how Accolade, Inc. is transforming the healthcare experience with the power of #AI. 💡 In this insightful discussion, they touched on how AI is being harnessed to scale healthcare solutions while keeping trust, relationships, and empathy at the core. 🔗 Discover how Observe.AI and Accolade, Inc. are shaping the future of healthcare together: https://accd.co/4dLViyU.
We’re thrilled that Swapnil Jain, Founder and CEO at Observe.AI, joined Accolade CEO Rajeev Singh in a fireside chat. They discussed how Accolade is harnessing the power of #AI to reimagine the healthcare experience for your employees and explored how AI is shaping the future. #AIinHealthcare At Accolade, we’re utilizing AI to transform care for your employees- our members. The number of members we support is growing which challenges us to scale a business where trust, relationships, and empathy are at the core of everything. So, the technology we’ve built and the partnerships we’ve formed are anchored around this principle. Learn more about Accolade’s partnership with Observe.AI: https://accd.co/4dLViyU.
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Despite the rise of digital CX options, the survey below shows that customers still prefer the personal touch of phone calls when interacting with brands. 💡 Takeaway: A balanced approach to customer support is crucial. Is your brand equipped to meet both digital and phone preferences? Check out more takeaways in the full report 👉 https://lnkd.in/gN36HsBW
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Tomorrow is our monthly demo, Meet Observe.AI: Conversation Intelligence for Contact Centers! Join our our very own Senior Sales Engineer, Nick Highers to learn how you can: 📊 Improve Sales Execution and Revenue Growth 📉 Reduce Compliance Risk 🧠 Understand Your Business and Enhance CX 🚀 Boost and Accelerate Agent Performance Save your spot: https://lnkd.in/gW5y_Ek8
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This past week, our Observe.AI marketing team gathered for an offsite filled with collaboration, innovation, and plenty of fun! 🙌 From brainstorming exciting new ideas to strengthening team bonds, we’re coming back even more energized to continue driving growth and success. Ritu Kapoor Colette Wladyka Milind Pansare Joe Berenz Sana Khan Melinda A. Madison O'Carroll Michaela Lassig Jacquelyn Kenney Nathaniel Yip Sharni Bruce Medina Brandon Alvarado Rohit Viswanathan Aya Maeda
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As businesses navigate their digital and AI transformations, there’s still no one-size-fits-all approach. Some companies are fully embracing digital platforms, while others stick to the traditional “call center” model. How is your brand balancing tradition with innovation? Let us know in the comments below👇 Check out more of our findings here: https://ow.ly/lYpy50TIgeH
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What an incredible week we are having at the 2024 Sandler Partners National Summit! 🏔 The Observe.AI team is having an amazing time connecting with industry leaders, partners, and innovators, all while showcasing how our AI-powered solutions are transforming contact center operations. 💼✨ Swipe through to catch some highlights from the event and see how we’re helping businesses deliver world-class customer experiences. 📸 Jim Tennant Scott Eastman Rachel Bruchanski
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We're a week away from our monthly demo, Meet Observe.AI: Conversation Intelligence for Contact Centers! Join our our very own Senior Sales Engineer, Nick Highers to learn how you can: 📊 Improve Sales Execution and Revenue Growth 📉 Reduce Compliance Risk 🧠 Understand Your Business and Enhance CX 🚀 Boost and Accelerate Agent Performance Save your spot: https://lnkd.in/gW5y_Ek8
Meet Observe.AI: Conversation Intelligence for Contact Centers
pages.observe.ai