Origin 63 | HubSpot Elite Partner

With sales teams now working remotely, having the right tools is more important than ever. Miscommunication during virtual calls doesn’t just waste time—it can also cost you deals. 🏠📞 Wouldn’t it be convenient to have sales calls automatically sync with your CRM—no manual updates, no missed details? It’s possible with Aircall’s cloud-based phone system and HubSpot CRM. These tools keep your remote sales team organized and efficient, no matter where they’re working from. Our latest blog talks about this integration and how it can help remote teams improve their workflows. Communication is clearer and processes are quicker. Read the full blog to learn more: https://hubs.ly/Q02W-gBj0

🚨 TOMORROW: Join Us for the CS Executive Roundtable! The exclusive SaaS executive brunch is happening TOMORROW, and we have just a couple of spots remaining! 🌟 Final Call to Join Don't miss this intimate gathering of SaaS leaders in Santa Monica, where we'll explore how to transform customer success into a revenue powerhouse. This isn't just another networking event – it's your opportunity to reshape your entire customer strategy. 📍 Location: Milo & Olive - 2723 Wilshire Blvd. Santa Monica, CA 90403 📅 Date: TOMORROW, November 6, 2024 🕙 Time: 10 AM - 1 PM PST Sign up here to be on the guest list: https://hubs.ly/Q02W-lN_0 See you tomorrow! 🥂

🧩 Is your brand messaging consistent across teams? 🧩 When customers hear one story from sales and a different one from support, trust can start to slip. Messaging gaps often go unnoticed, but they have a huge impact on a prospect’s confidence in your product or service. At Rewind: How Customer Support Can Unlock Your Next Marketing Campaign, HubSpot's Danny Vendrell, MBA drove this point home: “Consistent brand messaging is the key to ensuring every part of your customer’s business hears the same story. When prospects get mixed messages from sales or success reps, it can shake their trust in your product or service.” Missed this talk? Danny shared strategies on aligning messages across teams to strengthen trust and amplify your brand’s impact. Now available on demand! 📺 Watch on demand: https://hubs.ly/Q02Wsl8C0

🚀 Churn often starts with unnoticed warning signs—HubSpot Health Scores help spot them early. Our latest blog walks you through building a customer health scoring system that tracks satisfaction and prevents churn. With HubSpot’s flexible integration, you can pull data from various sources, such as product usage, support tickets, and feedback, tailoring the health scores to your needs. 🔧 Curious about boosting customer retention? Learn how to set up health scores and integrate tools like Arrows and Custify to elevate your service. Check out the blog! 🔗 https://hubs.ly/Q02WD1QS0

📞 Stuck in endless call queues? Aircall’s SmartFlows routes calls based on customer data like language or past interactions, getting them to the right agent quickly. This means fewer transfers and faster resolutions. SmartFlows ensures your customers talk to the right person every time—no more waiting or frustration. The result? A smoother, more satisfying customer experience that keeps them coming back. ✨ Transform your customer journey with seamless call routing. Dive deeper in our latest blog! https://hubs.ly/Q02Tnmqz0

Is your call center as efficient as it could be? 🚀 In our most recent webinar, Louise broke down the power of customization when it comes to ticketing and automation. Having the ability to tailor tickets based on call outcomes allows your team to work smarter, not harder—and the results speak for themselves. We shared exactly how HubSpot and Aircall are delivering customized, seamless solutions to elevate your customer service and improve response times. Want to see this in action? 🎥 Watch the full webinar on-demand now! https://hubs.ly/Q02PvXyT0

What are your customers saying when you’re not in the room? 👂 Some of the most valuable feedback never comes to us directly—it lives in social channels, community boards, and between customers themselves. Capturing this “hidden” feedback can uncover what’s working, what’s missing, and who else is in the conversation. At Rewind: How Customer Support Can Unlock Your Next Marketing Campaign, Sam Anderson highlighted the power of social listening: “Tools like social listening show us not just what customers say but also who we’re being compared to—providing incredible competitive insights.” Missed it? This insight, and more, are available now on demand. 📺 Watch on demand: https://hubs.ly/Q02WsqJK0

🔒 Protecting sensitive data is a priority for every organization—especially in healthcare. With increasing personal information online, organizations should focus on maintaining client trust and avoiding data breaches. That's where HIPAA compliance comes in. HubSpot’s HIPAA compliance means better protection for sensitive patient data and peace of mind for businesses handling protected health information (PHI). Our latest blog explains everything you need to know about HubSpot’s HIPAA compliance and how it can benefit healthcare providers, insurance companies, and more. 🔗 Read the full blog here https://hubs.ly/Q02WD1W90

🌟Meet the Minds Shaping Customer Success at our Executive Roundtable in LA! 🌟 Get ready to transform your customer strategy with two industry powerhouses that are changing the game in customer success and retention! We’re proud to announce these speakers: 📣 A celebrated CS Influencer and B2B SaaS Pipeline Pioneer, Jan Young has built her legacy on transforming how companies approach customer relationships and growth. 📣 Head of Customer Experience at Arrows, Shareil Nariman has mastered the art of customer retention through seamless onboarding. His innovative approach to bridging Product Don't miss this opportunity to sit with two of the industry's most innovative minds at our Executive Roundtable! 📍 Location: Birdie G's - 2421 Michigan Avenue, Santa Monica, CA 90404 📅 Date: Wednesday, November 6, 2024 🕙 Time: 10 AM - 1 PM PST Send us a DM and we’ll send you a link to register. Limited seats available – secure yours before they're gone! #LAExecutiveRoundtable #CustomerSuccess #BusinessGrowth #RevOps #CustomerExperience

👍 AI Pros & Cons: 24/7 Customer Service vs. Lack of Emotional Intelligence 👎 Customers expect support anytime, anywhere. 🌍 👍 The AI Advantage: 24/7 Support AI-powered chatbots can meet this demand, handling routine queries 24/7, like tracking orders or resetting passwords—even at 2 AM. This round-the-clock availability keeps customers satisfied and allows your human agents to focus on complex issues during business hours. 👎 The Limitation: Lacks Emotional Intelligence But AI isn't perfect. While it excels in efficiency, it falls short in emotional intelligence. For example, when a customer is upset about a delayed birthday gift, AI might provide the facts but lacks the empathy a human agent can offer. Balancing AI and human interaction is key to providing efficiency and empathy in customer service. Want to learn more pros and cons? Read the full blog: https://hubs.ly/Q02TnbmL0