Otonomee

We're Hiring! Are you purpose driven, keen to make a difference? Otonomee has 60 remote job openings across Ireland, Portugal and the US for talented individuals who are passionate about delivering a premium customer experience! Over the next month we will be hiring for roles diverse roles: Operations Leads, Business Analysts, Logistics, HR Generalists, Marketing, as well as 35 Customer Services Advisors to support a global Healthtech Brand. Ready to make an impact? Join a B Corp certified company where you can grow, innovate and make a real difference. 👉 Apply Now! https://lnkd.in/dVpXu-Yp #RemoteWork #HiringNow #CustomerExperience #JoinOurTeam #RemoteJobs #BCorp #Hiring

We recently held an off site for leaders at all levels in Otonomee in the fabulous Tulfarris Hotel & Golf Resort.   Together over two days, 45 of our Leaders reflected on our culture and specifically the values and behaviours that connect us, make us stronger and help us better serve our Customers and Team Mates.   Brilliantly facilitated by Ronan Conway some of my personal highlights were ✔ Exploring the importance of leadership to navigate the age of AI 💚 Basic human characteristics (humanity! As it was described by one group) are the foundations for any group to feel connected, appreciated, motivated to deliver in a people first service business 🙏 Kindness, integrity, trust, appreciation, accessible; words that kept coming up as being critical for success in the group 😅Fun! Puck Fada is not easy! A bit of craic in the evening is always appreciated. Thanks to the amazing McManamon brothers.   Founding Otonomee in 2020, many said it wasn’t possible to build culture in a remote first company. We knew and now know that it can be done. Maintaining a strong and positive culture requires energy and commitment, involvement from all levels and being intentional about how you want to shape your culture as you scale.  #togetherwegrow #remoteculture

Today business, tomorrow the world.  Every business has the chance to make a difference through our actions, but it takes energy to put change in motion. Good thing we love a challenge.   Find out how #GenB is using business as a force for good. #bcorpmonth 

In this final installment of our guest interview series, John Riordan, Non-Executive Director at Otonomee, a premium outsourcing partner for scaling brands, discusses the growth of outsourcing as an increasingly attractive option for growing and scaling businesses See link in comments below.

Being part of #GenB means acting for change. Becoming a B Corp was a natural choice that aligned with why Otonomee was founded. Otonomee is a purpose driven company, founded with 3 Pillars at its core – People, Partners and Community. We believe that our purpose built, fully remote working model (disrupting the traditional BPO ways of working) allows us to deliver greater impact. We want to make a difference, no matter how great, no matter how small, impacting not only the communities where our team members live as well as global causes that need our support. B Corp connects us with a global community of like-minded change makers, striving for a more inclusive, equitable and regenerative economy.  Our journey as a B Corp has been an educational experience and as we continue to evolve and grow, we remain committed to staying true to our mission and driving positive change in the world. For all these reasons, we’re glad to lend our voice to #BCorpMonth. 

Gen B has arrived. As a Certified B Corporation™, we believe there’s a better path to a better world—one of action and purpose, inspiration and community. This movement is powered by an emerging generation of people using business as a force for good. We call it #GenB.  This #BCorpMonth, we’re celebrating our work alongside thousands of other B Corps around the world. Check out our collective impact and learn how to support—or become—a B Corp by following the hashtag #GenB. Forward! 

How do you scale customer support without sacrificing quality? For a growing SaaS platform, finding a partner to help them maintain high-quality support without sacrificing efficiency was key. The results? ▪️ Response time cut from 1 hour to just 15 minutes ▪️ Service level maintained at 88% ▪️ 4.9 average customer satisfaction score ▪️Supported over 22,000 active users, 50,000 monthly inspections and 3 million devices tested By combining expert technical support with proactive solutions, Otonomee helped them continue to scale operations while keeping customers happy. Read the full case study: Link in the comments. #CustomerExperience #SaaS #TechnicalSupport #CustomerSupport #CX #Outsourcing

In recent weeks there has been a lot of press coverage related to back-to-office mandates. In this latest post, John Riordan, Non-Executive Director of Otonomee, a premium outsourcing partner for scaling brands, argues that remote and hybrid work is here to stay, and that increasing bodies of research support this stance. Flexibility is the key.  See link in comments below.

At Otonomee, we believe that exceptional customer experience begins with understanding the unique needs of our clients. Our approach is built on: ◾ Premium support: Automating basic tasks to ensure skilled agents focus on complex, urgent interactions. ◾ Aligned partnership: Providing boutique, customized service that evolves with your business. ◾ Digital and human balance: Combining technology and AI with human expertise to elevate every experience. ◾ Ultra flexibility: Our remote-first model is designed to adapt quickly as your priorities shift. We’re here to help you scale, grow, and deliver world-class customer experiences. Ready to learn more? Visit us at Otonomee.com #CustomerExperience #OutsourcingSolutions #DigitalTransformation

In our latest blog we spoke to John Riordan, a Non-Executive Director of Otonomee, a premium outsourcing partner for scaling brands, about remote work. Riordan has been a strong advocate of working remotely long before it became popular. In this short blog he promotes the death of the commute. See link in comments below.