Meet Ozmo at MWC Las Vegas 2024! 🌟 Our Demand Generation Specialist, Madie Brookens, will be attending and she’s excited to connect with industry leaders to discuss the future of customer service innovation. If you’re looking to learn more about how Ozmo is transforming the customer service experience, be sure to schedule some time with Madie during the event. Swing by our booth #913 and set up a meeting directly to hear about the exciting updates we have in store. Book a meeting here: https://hubs.li/Q02R10T80 See you at MWC Las Vegas! 👋 #MWCLasVegas #CustomerExperience #Tech #Solutions #Broadband #Telecom #Mobile #ConversationalAI #RemoteSupport #SelfServe #Event #Networking #LasVegas
Ozmo
Software Development
Blacksburg, Virginia 4,502 followers
Ozmo is a technology company that builds software products to solve device and application support at scale.
About us
Ozmo is a technology company that creates software to solve customer support at scale for large enterprises. Our omnichannel tech support platform, which serves as a consistent and always up-to-date single source of answers, assists in over 25 million support interactions each year.
- Website
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https://linktr.ee/Ozmonaut
External link for Ozmo
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- Blacksburg, Virginia
- Type
- Privately Held
- Founded
- 2016
- Specialties
- Tech support, Customer support, and Enterprise software
Locations
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Primary
2270 Kraft Dr
Blacksburg, Virginia 24060, US
Employees at Ozmo
Updates
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📉 Why are customers leaving their broadband providers? 📡 The broadband industry is facing increased competition, but customer loyalty is dwindling. From poor customer service to unreliable connections, businesses are losing customers faster than ever. So, how can you avoid the same pitfalls? 🔍 In our latest blog written by Caitlin Lemon, we break down five key reasons customers are switching providers—and how your business can avoid these costly mistakes. 👉 Stay ahead of the competition by keeping your customers happy and loyal. Read more: https://hubs.li/Q02RGPKF0 #CustomerRetention #Broadband #BusinessGrowth #CX #CustomerSupport #TechSupport #Internet #Blog #Solutions #Tips
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Meet Ozmo at MWC Las Vegas 2024! 🌟 Our VP of Product, Brian Cross, will be attending and he’s excited to connect with industry leaders to discuss the future of customer service innovation. If you’re looking to learn more about how Ozmo is transforming the customer service experience, be sure to schedule some time with Brian during the event. Swing by our booth #913 and set up a meeting directly to hear about the exciting updates we have in store. Book a meeting: https://hubs.li/Q02R150-0 See you at MWC Las Vegas! 👋 #MWCLasVegas #CustomerExperience #Tech #Solutions #Broadband #Telecom #Mobile #ConversationalAI #RemoteSupport #SelfServe #Event #Networking #LasVegas
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Meet Ozmo at MWC Las Vegas 2024! 🌟 Our Demand Generation Specialist, Sadie Conley, will be attending and she’s excited to connect with industry leaders to discuss the future of customer service innovation. If you’re looking to learn more about how Ozmo is transforming the customer service experience, be sure to schedule some time with Sadie during the event. Swing by our booth #913 and set up a meeting directly to hear about the exciting updates we have in store. Book here: https://hubs.li/Q02R176C0 See you at MWC Las Vegas! 👋 #MWCLasVegas #CustomerExperience #Tech #Solutions #Broadband #Telecom #Mobile #ConversationalAI #RemoteSupport #SelfServe #Event #Networking #LasVegas
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🔍 The future of customer support is here! Introducing Ozmo Conversational Support, a virtual assistant powered by AI to help users solve complex tech issues—no support call needed. 🚀 By tapping into expert-backed solutions and interactive tutorials, users get fast, reliable answers in real-time. For businesses, this means: 💡 Increased call deflection 💰 Cost savings ⏱️ More efficient use of support agents Whether you're a tech leader or an IT pro, Ozmo is designed to transform your support model and boost customer satisfaction. Written by our Lead Product Manager, Ben Smith, discover how we're changing self-service tech support here: https://hubs.li/Q02R8xC60 #ProductLaunch #AI #CX #CustomerSupport #TechSupport #VirtualAssistant #Solutions #Chatbot #Broadband #Telecom #Mobile #Blog #IT
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Meet Ozmo at MWC Las Vegas 2024! 🌟 Our VP of Sales, Troy Cross, will be attending and he’s excited to connect with industry leaders to discuss the future of customer service innovation. If you’re looking to learn more about how Ozmo is transforming the customer service experience, be sure to schedule some time with Troy during the event. Swing by our booth #913 and set up a meeting directly to hear about the exciting updates we have in store. Book here: https://hubs.li/Q02R16yl0 See you at MWC Las Vegas! 👋 #MWCLasVegas #CustomerExperience #Tech #Solutions #Broadband #Telecom #Mobile #ConversationalAI #RemoteSupport #SelfServe #Event #Networking #LasVegas
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With 70% of digital media time spent on apps, offering seamless in-app customer support is crucial for success. In her latest blog, Caitlin Lemon shares top strategies to enhance your mobile app’s customer service, from live chat to proactive support. 🌟 Key Takeaways: - 82% of users prefer mobile devices for communication—your app support must deliver. - Use chatbots for 24/7 assistance and live agents for complex issues. - Optimize UX to improve accessibility and retention. 👉 Read more here: https://hubs.ly/Q02QBDVQ0 #CustomerExperience #MobileApps #UX #Telecom #TechSupport #AI #Chatbots #AppDevelopment #CustomerSatisfaction #Blog #Solutions
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We’re proud to announce that Ozmo has successfully completed our annual SOC 2 Type II audit! This certification demonstrates our unwavering commitment to providing enterprise-grade security, privacy and availability for all of our solutions. This year’s audit was completed in record time thanks to the dedication and teamwork of Thoropass and our IT, DevOps and HR departments. Special shoutout to David Broach, Christine Groome, Paul Walko, Jesse Hagewood, Ashlee Wilcox, PHR, Brianna Bailey and Shane Boyer their incredible efforts in making this possible. This milestone not only reinforces the strength of our organization but also streamlines customer onboarding and security reviews, ensuring a smooth experience for all of our clients. #SOC2 #EnterpriseSecurity #CustomerSuccess #DataSecurity #DevOps #HR #IT #Cybersecurity #TechSupport #Certified
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Last week, our VP of Sales, Troy Cross, presented at BMMA's 2024 Fall Workshop. He took the stage and dove into the topics of effective use of AI, ChatGPT and machine learning in call centers. Thank you TDS Telecommunications LLC for hosting and providing amazing presentations and networking opportunities! #BMMA2024FallWorkshop #Event #Networking #Speaker #TechSupport #CallCenters #Telecom #Broadband #AI #ChatGBT #MachineLearning #Workshop #Growth #Solutions #BMMA #Ozmo
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Missed the webinar? Don't worry, you can still catch up by clicking on the link below to access the recording today. Learn all about turning support challenges into opportunities for growth and differentiation from our Senior Account Exechtive, Daniel Fithian. Thank you Fiber Broadband Association and David Norris for hosting! Click here: https://hubs.li/Q02QgcDB0 #FiberBroadband #FBA #Webinar #TechSupport #Growth #AI #Broadband #IndustryInsights #Support #Solutions #Tech #CustomerExperience