From Golden Tiki drinks to a brunch buffet recovery—Shoptalk wasn’t just about business, it was about building real connections.🍸🍔🍳 While the Shoptalk floor buzzed with innovation and insight, our very own Larry T. and Connor McKeown made sure we had a few off-hours moments to relax, recharge, and laugh our faces off. Here are the events you may have missed out on that were hosted by The CX Mixer: Drinks at Golden Tiki 🥂 Hangover Hangout at In-N-Out 🍔 Recovery Brunch at Luxor 🍳 This is the kind of team spirit that makes working at parcelLab unforgettable. And let’s be honest.. we’ll follow Larry and Connor anywhere for a good brunch!
parcelLab
Technology, Information and Internet
Boston, Massachusetts 13,391 followers
We bring customers and brands closer together 📦
About us
parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost and complexity, and optimize customer experience in an unprecedented way. Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers. Trusted by over 800 brands including IKEA, Chico’s, H&M, and Yeti, we actively manage the post- purchase experience across 175 countries and track shipping data from more than 350 carriers worldwide.
- Website
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https://t.ly/iozkV
External link for parcelLab
- Industry
- Technology, Information and Internet
- Company size
- 51-200 employees
- Headquarters
- Boston, Massachusetts
- Type
- Privately Held
- Founded
- 2015
- Specialties
- Customer Lifetime Value, Customer Retention, Performance Reporting, Post purchase experience, Post-Purchase Communication, SaaS, Retail, Customer Experience, eCommerce, Customer Centricity, Post-sales experience, Operations Experience Management, post-sales communication, OX, CX, returns tracking, order tracking, customer journey, OXM, and customer aquisition
Locations
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Primary
Get directions
75 State St
Boston, Massachusetts 02109, US
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Get directions
Kapellenweg 6
München, Bayern 81371, DE
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Get directions
184 Shepherd's Bush Road
Hammersmith, England W6 7NL, GB
Employees at parcelLab
Updates
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Where is American e-commerce heading in 2025? 📦📲 In this sharp piece for Digital Commerce 360, Brian Warmoth explores key trends shaping the future of retail—from shifting consumer behaviors to the rise of AI and personalized experiences. At parcelLab, we’re seeing these trends play out firsthand. Retailers aren’t just looking to transact—they’re looking to connect. That’s why post-purchase experience is becoming a critical differentiator in driving loyalty, retention, and real value. If you’re in retail or CX, this is a must-read 👉 https://lnkd.in/dYrGwQc5
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🗺️ At parcelLab, we believe post-purchase isn’t the end of the customer journey—it’s the beginning of something much more powerful. Last week at Shoptalk Las Vegas, our CEO, Tobi Buxhoidt took the stage alongside inspiring leaders from Gina Perrelli, Founder & CEO of Stay AI, Christoph Gerber, Co-Founder & CEO of Talon.One, Lin Dai, CEO & Co-Founder of Superlogic, to talk about how AI and next-gen technology are transforming customer care as we know it. One thing we all agreed on? Post-purchase shouldn’t be treated as an afterthought. It’s where trust is built, relationships are strengthened, and real loyalty is earned. If you’re not thinking about your customer’s next purchase the moment they complete their first, you’re already behind. Because in today’s world, loyalty is no longer a points program—it’s a seamless, personalized, proactive experience that keeps customers coming back. Watch this space. The future of customer care is being rewritten. #Shoptalk2025 #CustomerExperience #PostPurchase
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🎲 That’s a wrap on Shoptalk Las Vegas 2025! From the neon buzz of the Strip to the energy on the show floor, this year did not disappoint. For us at parcelLab, it was all about connection: 💬 Meaningful conversations with new faces and longtime partners 🎤 A powerful panel on returns and customer loyalty featuring our CEO, Tobi Buxhoidt, Stay AI, Talon.One, and Greycroft 🎁 Gifting personalized luggage tags that sparked dozens of CX conversations at our booth 🥂 Hosting The CX Mixer at The Golden Tiki, In-N-Out Burger, and Luxor Hotel & Casino Buffet, by Larry T. & Connor McKeown 🙌 And of course—catching up with our incredible customers and hearing how they’re elevating the post-purchase experience See you next year, Shoptalk ! 🌵 #Shoptalk2025 #PostPurchaseExperience #CXLeaders #parcelLab
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Shoptalk day 2 in Vegas did not disappoint! 💥 🍔 Kicked off with Larry T.’s In-N-Out Burgers The CX Mixer 🧳 Gave away personalized parcelLab luggage tags (did you get yours?) 🎤 Our CEO, Tobi Buxhoidt, hit the stage to talk all things returns and revenue 🎉 Wrapped it all up at Shoptalk’s epic White & Gold Party Still around? Swing by booth 850 today—we’ve got more insights, more good vibes, and maybe a few more tags 😉
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Day 2 at Shoptalk🔥 From flipping In-N-Out Burgers at The CX Mixer 🍔, to amazing personalized custom luggage tags 🧳, and finally having our CEO Tobi Buxhoidt on stage for some great returns insights—what a ride! Did you make it to Connor’s Hangover Brunch? If not, don’t worry, come find us at booth 850!
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✨ What happens in Vegas? Game-changing CX conversations, apparently. From the disco-themed energy on the show floor 🪩 to meaningful conversations with retailers shaping the future of commerce, yesterday was one to remember. We made incredible connections, talked all things post-purchase, and wrapped it all up with a brilliant The CX Mixer hosted by our very own Larry T. at The Golden Tiki 🌴🍸—because nothing says great CX like meaningful networking over cocktails and neon pineapples. 📍 Catch us at booth #850 today or book an appointment here: https://lnkd.in/efsu-A_i #Shoptalk2025 #CustomerExperience #parcelLab
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On your way to Vegas? Here are 3 Shoptalk activities you won’t want to miss: 1. Visit the parcelLab Booth #850 Fun convos, cooler swag, and plenty of post purchase hot takes. Come say hi! 2. 🍔 The Hangover Hangout – Wednesday, March 26 We’re taking over In-N-Out for the ultimate recovery lunch — burgers, fries, shakes, and great vibes. Shuttles from Mandalay Bay make it easy. Save your spot: https://lnkd.in/entqgzNa? 3. 🥂 CX Recovery Brunch – Thursday, March 27 Fuel up before you head home! Join us for breakfast favorites, coffee, and mimosas at the Luxor Brunch Buffet. RSVP: https://lnkd.in/eBJ65s_d? Which one will I see you at?