PartnerHero

We are thrilled to announce that PartnerHero is joining forces with Crescendo AI! This marks an exciting milestone in our journey, one built on a shared vision for the future of customer experience: a seamless blend of software and services, driven by Augmented AI. For us, the focus has always been on empowering CX professionals—not replacing them. By merging our capabilities, we’re accelerating the move toward exceptional operational outcomes, allowing teams to focus on what really matters. Together, we’ll free up time, reduce burnout, and deliver even more value to our partners. Both PartnerHero and Crescendo AI share the same goals—empowering teams, improving operational efficiency, and providing full-service solutions for our partners. With Crescendo AI’s cutting-edge technology and PartnerHero’s proven service delivery and operational excellence, we’re forming a unique, dynamic team that can take our offerings to the next level. We’re incredibly excited about this next chapter and what it means for our partners and team members.

Really proud of the team and Raquel R. for putting in the awesome work for this masterclass!

Fall is here! For many businesses, that also means the start of the busiest season of the year. Black Friday, Cyber Monday, and so on ... are you ready? We know that managing customer service and providing a great experience can be super overwhelming with increased support volumes. That's why we're excited to bring you our first Masterclass, presented by our own Raquel R. to help you navigate through the challenges 🗻 ✨ Peak Season Success: Strategies for Customer Loyalty and Efficiency ✨ will help you gain the confidence to weather your busiest season. Check it out here: https://lnkd.in/dfUGw_9K Let us know what you think, and let's do this together!

The interplay between AI and outsourcing is fascinating, with each approach evolving and adapting to the changing needs of industries and customers. 

GLAAD’s 2024 Social Media Safety Index Report highlights the need for comprehensive training for content moderators—including those employed by contractors—particularly on the needs of vulnerable users, including the LGBTQ+ community. Alice Goguen Hunsberger explains why it's so important, and outlines some examples and ideas.

What can seem like a clear policy to an internal team can sometimes be very confusing to your platform’s users. Transparency and communication can go a long way. Alice Goguen Hunsberger takes you through the benefits of incorporating an appeals system—whether that be a simple email channel or a complex workflow—and details best practices in the industry.

Business owners and customer service leaders are currently hyper-focused on discovering how to use AI to improve their customer experience–and rightfully so. Here are 5 ways you can implement AI in your customer service to streamline your processes and help your agents be more productive ✍

“People. Without Borders. Without Limits.” is our corporate mission, and there's a commitment happening at PartnerHero to intentionally share our culture outside the company with historically vulnerable communities. Boundless—our social responsibility initiative—is how we are going to show up to make a difference in the locations where we exist—and hopefully in other areas of the world over time. Here's what we're working on this year, and what the future looks like 🌿

Join us for an insightful interview with Alice Goguen Hunsberger, the Vice President of Trust & Safety and Content Moderation at PartnerHero. With a distinguished career spanning leadership roles at Grindr and OkCupid, Alice brings a wealth of experience in customer experience (CX), trust and safety (T&S), and digital policy. In this engaging conversation, Alice shares her thoughts on #AI #MachineLearning, and the aspects of safety by design. Her core expertise has contributed to the #TrustandSafety industry by providing guidance into the evolving landscape of online safety and content moderation. Don't miss this opportunity to learn from one of the leading voices in tech policy and digital rights! Be a part of our journey to create a safer, more informed digital world. Watch the video here: https://lnkd.in/dUVp9t-h

In an era where AI and technology are reshaping industries across all spaces, PartnerHero is embracing a transformative shift to become an AI/tech-powered BPO. What does that mean for us, our Associates, and our Partners? What will the road ahead look like? Read more from Sahar Rahmani, PartnerHero's VP of Engineering and AI 🤖 🚀