PartnerHero is the BPO for companies that care about quality and people.
We connect talented and capable people from all over the world with innovative companies who care about business metrics and values. We're big fans of integrity, finding the right fit, and bringing opportunity to places that have traditionally been left behind.
We specialize in Customer Support, Trust & Safety, Quality Assurance and Software QA. Visit our website and drop us a line.
Nice take on how Crescendo's approach makes AI pay in Inc. Magazine today.
"Crescendo customers pay for each service interaction and talented people remain in the loop to ensure the quality remains high. The company credits back its fee if a service interaction is not excellent, he explained. By keeping customers happy '24/7 through chat and voice,' Crescendo enables its customers to deliver better service at a lower cost."
More here: https://lnkd.in/gB7SiSBa
Thanks Peter Cohan!
Folks are concerned, for many reasons, about how AI may change or impact CX. What are YOU most concerned about? If you don't see your particular concern as an option, drop a note in the comments!
We are thrilled to announce that PartnerHero is joining forces with Crescendo AI! This marks an exciting milestone in our journey, one built on a shared vision for the future of customer experience: a seamless blend of software and services, driven by Augmented AI.
For us, the focus has always been on empowering CX professionals—not replacing them. By merging our capabilities, we’re accelerating the move toward exceptional operational outcomes, allowing teams to focus on what really matters. Together, we’ll free up time, reduce burnout, and deliver even more value to our partners.
Both PartnerHero and Crescendo AI share the same goals—empowering teams, improving operational efficiency, and providing full-service solutions for our partners. With Crescendo AI’s cutting-edge technology and PartnerHero’s proven service delivery and operational excellence, we’re forming a unique, dynamic team that can take our offerings to the next level.
We’re incredibly excited about this next chapter and what it means for our partners and team members.
Fall is here! For many businesses, that also means the start of the busiest season of the year. Black Friday, Cyber Monday, and so on ... are you ready?
We know that managing customer service and providing a great experience can be super overwhelming with increased support volumes.
That's why we're excited to bring you our first Masterclass, presented by our own Raquel R. to help you navigate through the challenges 🗻
✨ Peak Season Success: Strategies for Customer Loyalty and Efficiency ✨ will help you gain the confidence to weather your busiest season.
Check it out here: https://lnkd.in/dfUGw_9K
Let us know what you think, and let's do this together!
Fall is here! For many businesses, that also means the start of the busiest season of the year. Black Friday, Cyber Monday, and so on ... are you ready?
We know that managing customer service and providing a great experience can be super overwhelming with increased support volumes.
That's why we're excited to bring you our first Masterclass, presented by our own Raquel R. to help you navigate through the challenges 🗻
✨ Peak Season Success: Strategies for Customer Loyalty and Efficiency ✨ will help you gain the confidence to weather your busiest season.
Check it out here: https://lnkd.in/dfUGw_9K
Let us know what you think, and let's do this together!
GLAAD’s 2024 Social Media Safety Index Report highlights the need for comprehensive training for content moderators—including those employed by contractors—particularly on the needs of vulnerable users, including the LGBTQ+ community.
Alice Goguen Hunsberger explains why it's so important, and outlines some examples and ideas.
What can seem like a clear policy to an internal team can sometimes be very confusing to your platform’s users. Transparency and communication can go a long way.
Alice Goguen Hunsberger takes you through the benefits of incorporating an appeals system—whether that be a simple email channel or a complex workflow—and details best practices in the industry.
Business owners and customer service leaders are currently hyper-focused on discovering how to use AI to improve their customer experience–and rightfully so.
Here are 5 ways you can implement AI in your customer service to streamline your processes and help your agents be more productive ✍