PartnerHero

Have you heard the buzz around “Agentic AI” but aren’t sure what makes it so impactful for CX? It’s not your average chatbot. Agentic AI autonomously handles multi-step tasks—like verifying shipping status or coordinating returns—while maintaining brand voice, compliance, and accuracy. This frees your team to focus on high-value interactions and innovative CX design work. Want the details? Download our new ebook: “Agentic AI: a practical guide for CX leaders” to see how a platform-based approach, robust guardrails, and human oversight can transform your support operations. https://bit.ly/4kwi9D3

At PartnerHero, we believe technology should be as empathetic as it is efficient. That’s why we’ve built a guide and checklist to help ensure your AI-driven customer interactions are not just innovative, but also ethical, transparent, and true to your brand promise. Here’s a quick snippet from our new “Ethical AI Integration Checklist”: • Risk Assessment & Mitigation: Know where AI fits in your CX and plan preventive measures from day one. • Start Small, Then Scale: Start small, iterate, and refine. • Transparent Communication: Let your customers know when AI steps in—and offer easy ways to reach a human. • Continuous Improvement & Governance: Schedule regular reviews and stakeholder check-ins to keep your AI honest. Curious about the rest of our best practices and success stories? Head to our latest blog to dig deeper: https://lnkd.in/gp9wwKXP. Let’s make AI work for everyone—your customers, your team, and your brand’s integrity.

Don't miss our Chat Assistant Tone & Customization workshop today! https://lnkd.in/giRBWMKF Personalize your Chat Assistant to mirror your brand’s unique voice. In this session, we’ll adjust settings such as emoji usage and response length and present a live before‑and‑after demo that highlights how quickly the assistant adapts—perfect for those interested in a dedicated tone and personality setup.

Everyone's talking about agentic AI, but few people actually know what it is. It’s not just another automation tool; it’s the future of intelligent, adaptable, and safe AI-driven service. By freeing teams from repetitive workflows and providing real-time insights for humans to steer, you can give your customers the quality interactions they deserve—without straining your resources. Ready to see how this works in practice and hear from a real pro what "agentic" really means? Join Tod Famous and Mercer Smith for our webinar, “Agentic AI in Action: Revolutionizing Customer Support for Tomorrow’s Challenges,” and get a practical breakdown of how advanced automation + continuous human oversight = streamlined operations and next-level CX. Whether you’re just getting familiar with AI or you’re considering a pilot deployment, this session will equip you with the insights to future-proof your customer support. Don’t miss out—click through to save your spot! https://lnkd.in/gFFqDyNZ

Ever feel like your support team is drowning in repetitive inquiries, leaving zero time for strategic CX improvements? While AI can help with that, tooling can also help in many other areas that you might be missing. Our newest blog unpacks some surprising ways Augmented AI helps lighten the load—without sacrificing the all-important human touch. Get the inside scoop on how it frees your team to focus on what truly matters: proactive, high-impact customer experience and crafting meaningful strategy. Curious? Check it out here: https://lnkd.in/gwVecAqT

When evaluating an AI vendor, asking the right questions is crucial. 🤔 Our partners at Crescendo have shared valuable insights from their legal counsel on the top questions to ask (and the ones they ask their own vendors) to ensure your AI vendor is truly up to the challenge. Dive into their latest blog for guidance: https://bit.ly/3QK6HGg As partners, we’re excited to support businesses on their journey into the AI space! 💡 #AI #CustomerService #Support

Check out our latest blog recap if you missed our recent webinar on AI’s impact on customer experience! In this post, our amazing panelists—Kenji Hayward, Ashley H., Erica Clayton, and Sarah Caminiti—dove deep into how AI is not replacing agents but elevating their roles into more consultative and strategic positions. For example, implementing AI, as one panelist did, to analyze every support ticket in real time, uncovering hidden coaching opportunities that transformed agent performance and sparked product innovations. Whether you were able to join us live or not, this write-up is a must-read for anyone looking to stay ahead in data-driven CX. And that's not all—we have exciting upcoming product demos and an exclusive webinar on implementing Agentic AI that you won't want to miss! You can see all upcoming events here: https://lnkd.in/gz7fAVbD Read more on our website: https://lnkd.in/genxQw5w

We're thrilled to share some exciting news—PartnerHero has secured the 54th spot in the 2025 Training APEX Awards! This incredible achievement highlights our commitment to top-notch training initiatives that drive compliance, performance excellence, and career growth. For 25 years, Training Magazine has hosted this prestigious global competition, recognizing companies that excel in training, development, and organizational success. Over 1,300 companies competed this year, and the top 100 winners were invited to a grand gala on February 17, 2025, where the official rankings were unveiled and all honorees celebrated. We’re proud to be among the best—here’s to continuous learning and growth! To read more and see other nominees and winners, click here: https://lnkd.in/eTawsPw6

Did you hear? We will be doing weekly open office sessions where we demo the power of the Crescendo Augmented AI platform, and then open it up for questions. The amazing Ixchel Martinez and Mercer Smith will join us every Wednesday and, while the demos are specific to individual parts of the product, your questions don't have to be. Curious about AI? Curious about CX? Curious about Honduras? Come and join us at our inaugural event this Wednesday. We'll be talking about our Chat Assistant, and walking through adjusting settings for basic and complex conversations: https://lnkd.in/gUB8V99w

Hot Take: Traditional AI chatbots might be saving you time on FAQs—but they’re also dumping complex escalations straight into your team’s lap. That’s not exactly a game-changer. What if AI could resolve the easy stuff and take the first crack at the tough stuff—before your team ever sees it? Enter Augmented AI. It pairs AI efficiency with trained human backup for a seamless, fully managed support flow that actually lightens your internal workload. Curious? Read our latest blog post to see why Augmented AI is the future of customer support—and how it transforms service from a cost center to a competitive advantage. Read the full blog here: https://lnkd.in/gxUAPFe2 #AI #CustomerSupport #AugmentedAI #CX #EscalationManagement