Patient Experience Life Support

The next type of BIAS: AVAILABILITY BIAS Diagnosing a patient with disease you encountered in another recent patient You just saw a patient with GERD, diagnosing a new patient with similar symptoms as GERD, overlooking the heart attack https://lnkd.in/gy9r3nND #bias #availability #availabilitybias #patientcare #patientsatisfaction #diagnosis #pressganey Emerus Holdings, Inc. WellSpan Health Shannon Medical Center Lorraine Bock, DNP, FNP-BC, ENP-BC, FAANP Laura Hennum Justin W. Fairless, DO, LP, FACEP, FAEMS Jody Crane, MD, MBA Joint Commission Emergency Medicine Research Associate Program (EMRAP) at UC Davis Rick Bukata, MD Mel Herbert, MD Mel Herbert Raj Swaminathan Government Services Chapter - American college Emergency Physicians Press Ganey

Last slide: Since I was in front of smart tech people, I selfishly took a minute to tell everyone what I *personally* want from AI as an emergency physician

With our expanded PX Connect Suite for Epic, we’re delivering AI-powered insights to help you see your patients from every angle and deliver exceptional care—all from one platform. We’re coming together to build a better patient journey by connecting experience data into Epic, enabling the collection of patient surveys in Epic’s MyChart to help health systems capture and act on patient sentiment. Learn how leading organizations like Vanderbilt University Medical Center and NYU Langone Health are using our solution to improve patient experience and outcomes. https://lnkd.in/gCkcwyMa

Types of Bias Confirmation Bias - Seeing what we expect or want to see - Making data fit the desired diagnosis Example: Assuming a patient with chest pain is having GERD and not looking for an MI https://lnkd.in/gy9r3nND #patientcare #patientexperience #patientsatisfaction #confirmation #bias #confirmationbias #diagnosis Emerus Holdings, Inc. Baylor Scott & White HealthShannon Medical Center WellSpan Health

Biases are like Belly Buttons. We all have them. To provide the best patient care, we have to be aware of our biases. Some common Biases in healthcare are: -Confirmation Bias -Availability Bias -Anchoring Bias -Attribution Bias -Premature Closure https://lnkd.in/gy9r3nND #bias #umbilicus #bellybutton #patientcare #patientsatisfaction #patientexperience #confirmation #availability #anchoring #attribution #closure #prematureclosure Emerus Holdings, Inc. Shannon Medical Center WellSpan Health Neal Zeigler Lily Zheng Mel Herbert, MD Rick Bukata, MD Carole King, SPHR, SHRM-SCP Curtis Holbrook CIHQ - Center for Improvement in Healthcare Quality @c

Ensuring the safety of patients with major neurocognitive disorders as they transition from hospital to home is both vital and challenging. This recent study delves into the real-world experiences of patients, caregivers, and healthcare professionals, revealing the intricate dynamics involved in managing risks after discharge. The findings emphasize the need to address not just physical risks, but also the emotional challenges during this crucial period. By gaining a deeper understanding of these factors, we can develop strategies that better align care with each patient's unique values, boost safety, and reduce the chances of unnecessary rehospitalizations. Explore the full article here: https://lnkd.in/eRJNS6V5 Laura Cooley, PhD Sage

TALK!!! Patients want to know what you are thinking. Explain your thought process. Explain why you do are something. Explain what you are doing. It does not have long and drawn out. By talking and explaining, the patient hears that you care about them. Remember the patient does not know what you know. https://lnkd.in/gy9r3nND #talk #patientexperience #patientcare #explain #mouth #patientsatisfaction #care Umar Latif, MD, FAPA Aditi U Joshi MD, MSc, FACEP Oklahoma State University Center for Health Sciences John H. Winston,III,MD,MBA Emerus Holdings, Inc. Trung Nguyen, D.O. Press Ganey Patient Experience Symposium WellSpan Health Shannon Medical Center

Understanding medical terminology can be challenging for many patients. This latest study explores how AI, specifically large language models (LLMs), can simplify clinical radiology reports, making them more accessible. Eight board-certified physician reviewers assessed nearly 2,000 LLM-generated summaries for safety and quality. The results are promising: the vast majority of these summaries were deemed safe and of high quality. These findings highlight the potential of AI to bridge communication gaps between healthcare providers and patients, empowering individuals with clearer insights into their health and, as a result, present exciting possibilities for enhancing the patient experience. #AI #PatientCare #HealthcareTech 🔗Read the full article here: https://lnkd.in/eG2ZyxVK Laura Cooley, PhD Sage

Have your team sign a pledge to improve your patients' experience and satisfaction! Studies have shown that signing a pledge help people identify and commit to a cause. What better cause than Improving the Patient Experience! #pledge #patientexperience #patientsatisfaction #Identify #identity #commit #sign #signature #idea Denise Wiseman WellSpan Health Eric Katz, MD MBAErik Axene Emilio S. Belaval MD, FAAEM Erin E. Emerus Holdings, Inc. Envision Physician Services Rick Bukata, MDRachel Kronke, DNP, RN, NEA-BC, CEN Dr. Toby Hamilton Thom Mayer, MD TravelNurseSource TeamHealth Travel Nurses, Inc.

Understanding how caregivers perceive pediatric respiratory diseases like bronchiolitis, asthma, and reactive airway disease (RAD) is crucial for improving patient care and treatment acceptance. This study identified key factors that influence caregiver understanding of these conditions, including illness coherence, psychological attributions, and barriers to diagnosis. As a result, the findings highlight the importance of clear communication and the need to differentiate between conditions like bronchiolitis, viral-induced wheezing, RAD, and early asthma episodes. Tailoring our approach to meet caregivers’ needs will pave the way for more effective, personalized treatment strategies, ultimately leading to better health outcomes for children. Read the full study to explore how we can build a more informed and supportive healthcare environment for pediatric respiratory care: https://lnkd.in/ees9W9NS #PediatricHealth #CaregiverSupport #PatientCenteredCare Laura Cooley, PhD Sage