Peak Support

🎮 𝐃𝐨𝐧’𝐭 𝐋𝐞𝐭 𝐓𝐡𝐢𝐬 𝐂𝐨𝐦𝐦𝐨𝐧 𝐁𝐥𝐮𝐧𝐝𝐞𝐫 𝐑𝐮𝐢𝐧 𝐘𝐨𝐮𝐫 𝐆𝐚𝐦𝐞’𝐬 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞! 🎮 Exceptional player support is a game-changer for creating unforgettable gaming experiences. The main blunder companies make is overlooking the importance of building genuine connections within the gaming community and failing to implement effective recruitment strategies. But it doesn’t have to be this way! 🎮✨ With the right approach, you can attract top-tier talent that are equipped to enhance your customer service and keep gamers fully engaged and satisfied. Don’t underestimate the power of exceptional player support; it’s what transforms a good gaming experience into a truly great one! Building genuine connections with the gaming community is essential for finding top-notch player support agents. Don't overlook this opportunity—dive into those networks, engage with gamers, and watch your support team level up! Key takeaways from our latest blog on recruiting great player support agents: 🎮 𝐀𝐝𝐯𝐞𝐫𝐭𝐢𝐬𝐞 𝐢𝐧 𝐠𝐚𝐦𝐢𝐧𝐠 𝐢𝐧𝐝𝐮𝐬𝐭𝐫𝐲 𝐧𝐞𝐭𝐰𝐨𝐫𝐤𝐬 𝐚𝐧𝐝 𝐣𝐨𝐛 𝐛𝐨𝐚𝐫𝐝𝐬: Use specialized platforms to reach qualified candidates. 📲 𝐑𝐞𝐜𝐫𝐮𝐢𝐭 𝐯𝐢𝐚 𝐬𝐨𝐜𝐢𝐚𝐥 𝐦𝐞𝐝𝐢𝐚: Tap into social networks to discover hidden talent. 🎁 𝐎𝐟𝐟𝐞𝐫 𝐚𝐧 𝐞𝐦𝐩𝐥𝐨𝐲𝐞𝐞 𝐫𝐞𝐟𝐞𝐫𝐫𝐚𝐥 𝐩𝐫𝐨𝐠𝐫𝐚𝐦: Leverage your current team's connections to find great fits. ⌨️ 𝐄𝐧𝐠𝐚𝐠𝐞 𝐰𝐢𝐭𝐡 𝐠𝐚𝐦𝐢𝐧𝐠 𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐭𝐢𝐞𝐬: Build relationships through events and forums to attract top talent. ☕𝐓𝐫𝐲 𝐨𝐮𝐭-𝐨𝐟-𝐭𝐡𝐞-𝐛𝐨𝐱 𝐫𝐞𝐜𝐫𝐮𝐢𝐭𝐦𝐞𝐧𝐭 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐞𝐬: Host meetups and coffee chats to connect with candidates on a personal level. Ready to level up your player support team? Check out our blog for more insights! The link is in the comments. #CustomerService #CustomerSupport #CustomerExperience #Gaming #BPO

🚀 𝐓𝐡𝐞 𝐂𝐫𝐢𝐭𝐢𝐜𝐚𝐥 𝐌𝐨𝐯𝐞 𝐘𝐨𝐮 𝐂𝐚𝐧’𝐭 𝐌𝐢𝐬𝐬 𝐟𝐨𝐫 𝐄𝐟𝐟𝐨𝐫𝐭𝐥𝐞𝐬𝐬 𝐄𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐆𝐫𝐨𝐰𝐭𝐡 🚀 Outsourcing ecommerce customer service is more than a cost-saving strategy—𝐢𝐭’𝐬 𝐚𝐧 𝐨𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐲 𝐭𝐨 𝐬𝐮𝐩𝐞𝐫𝐜𝐡𝐚𝐫𝐠𝐞 𝐲𝐨𝐮𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞. The critical move? Choosing the right outsourcing partner and implementing best practices that align with your brand’s goals. By focusing on quality over cost and investing in training, you can turn customer service into a competitive advantage. Here’s a breakdown of 7 Best Practices for Outsourcing Ecommerce Customer Service to ensure smooth growth for your business. 1. 𝐅𝐨𝐜𝐮𝐬 𝐨𝐧 𝐞𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲 𝐨𝐯𝐞𝐫 𝐭𝐡𝐞 𝐜𝐡𝐞𝐚𝐩𝐞𝐬𝐭 𝐡𝐨𝐮𝐫𝐥𝐲 𝐫𝐚𝐭𝐞: Don’t just go for the lowest bidder. Invest in a partner who can automate repetitive tasks and free up your team to handle complex inquiries. At Embark, Peak Support automated 75% of live chat volume with a 96% resolution rate! 2. 𝐓𝐫𝐚𝐢𝐧 𝐲𝐨𝐮𝐫 𝐁𝐏𝐎 𝐭𝐞𝐚𝐦 𝐚𝐬 𝐢𝐟 𝐭𝐡𝐞𝐲 𝐰𝐞𝐫𝐞 𝐢𝐧𝐭𝐞𝐫𝐧𝐚𝐥 𝐭𝐞𝐚𝐦 𝐦𝐞𝐦𝐛𝐞𝐫𝐬: Treat outsourced agents like your own. Share your brand’s history, mission, and even product samples, so they can truly represent your brand and deliver better support. 3. 𝐃𝐞𝐥𝐞𝐠𝐚𝐭𝐞 𝐫𝐨𝐮𝐭𝐢𝐧𝐞 𝐭𝐚𝐬𝐤𝐬: Free up your in-house team by outsourcing tasks like data entry or returns processing. You can even use your BPO team for influencer marketing follow-ups, allowing them to contribute beyond just customer service. 4. 𝐒𝐞𝐭 𝐮𝐩 𝐫𝐞𝐜𝐮𝐫𝐫𝐢𝐧𝐠 𝐦𝐞𝐞𝐭𝐢𝐧𝐠𝐬 𝐰𝐢𝐭𝐡 𝐲𝐨𝐮𝐫 𝐁𝐏𝐎 𝐭𝐞𝐚𝐦: Regular check-ins are vital. These meetings help you stay aligned, review KPIs, and address trending customer issues to keep everything on track. 5. 𝐌𝐨𝐧𝐢𝐭𝐨𝐫 𝐫𝐞𝐯𝐢𝐞𝐰𝐬, 𝐭𝐢𝐜𝐤𝐞𝐭𝐬, 𝐚𝐧𝐝 𝐜𝐨𝐦𝐦𝐞𝐧𝐭𝐬 𝐨𝐧 𝐬𝐨𝐜𝐢𝐚𝐥 𝐦𝐞𝐝𝐢𝐚: Dive deep into your help desk tool and social media comments to get a clear picture of the support quality. A quick weekly review will help you ensure your BPO team meets your standards. 6. 𝐃𝐢𝐠 𝐢𝐧𝐭𝐨 𝐭𝐡𝐞 ‘𝐰𝐡𝐲’ 𝐛𝐞𝐡𝐢𝐧𝐝 𝐭𝐢𝐜𝐤𝐞𝐭 𝐯𝐨𝐥𝐮𝐦𝐞: Understand the structure of your support requests. Analyzing ticket trends can help you identify inefficiencies, like warehouse errors, that are driving up costs and hurting customer satisfaction. 7. 𝐄𝐦𝐩𝐨𝐰𝐞𝐫 𝐲𝐨𝐮𝐫 𝐚𝐠𝐞𝐧𝐭𝐬 𝐭𝐨 𝐦𝐚𝐤𝐞 𝐝𝐞𝐜𝐢𝐬𝐢𝐨𝐧𝐬: Give your agents the freedom to solve problems on the spot. This not only speeds up resolutions but also creates memorable customer experiences. Ready to elevate your ecommerce support with outsourcing? Check out our full blog for more insights! 📈 The link is in the comments. #EcommerceGrowth #CustomerExperience #OutsourcingSuccess #PeakSupport #EcommerceSupport #BusinessGrowth #BestPractices

𝐂𝐞𝐥𝐞𝐛𝐫𝐚𝐭𝐞 𝐇𝐢𝐬𝐩𝐚𝐧𝐢𝐜 𝐇𝐞𝐫𝐢𝐭𝐚𝐠𝐞 𝐌𝐨𝐧𝐭𝐡 𝐰𝐢𝐭𝐡 𝐨𝐮𝐫 𝐬𝐢𝐳𝐳𝐥𝐢𝐧𝐠 𝐩𝐥𝐚𝐲𝐥𝐢𝐬𝐭 𝐟𝐮𝐥𝐥 𝐨𝐟 𝐋𝐚𝐭𝐢𝐧 𝐝𝐚𝐧𝐜𝐞 𝐡𝐢𝐭𝐬!🔥 Get ready to feel the heat and vibe with sick beats from Shakira, Christina Aguilera, J. Balvin, Maluma, and more!🕺💃 Click the link to our Spotify playlist, press play, and listen to chart-topping songs that will have your hips moving and your soul grooving.🎶 💃🏽 #HispanicHeritageMonth #LatinBeats

🚨𝐒𝐭𝐫𝐮𝐠𝐠𝐥𝐢𝐧𝐠 𝐭𝐨 𝐅𝐢𝐧𝐝 𝐓𝐨𝐩-𝐍𝐨𝐭𝐜𝐡 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐀𝐠𝐞𝐧𝐭𝐬? 𝐓𝐫𝐲 𝐓𝐡𝐞𝐬𝐞 𝐆𝐚𝐦𝐞-𝐂𝐡𝐚𝐧𝐠𝐢𝐧𝐠 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐞𝐬!🚨 Hiring exceptional customer service agents begins with making your company irresistible to applicants. To attract top talent, you must market your business effectively. Here’s how to set yourself apart:  💰 𝐈𝐧𝐯𝐞𝐬𝐭 𝐢𝐧 𝐘𝐨𝐮𝐫 𝐎𝐧𝐥𝐢𝐧𝐞 𝐏𝐫𝐨𝐟𝐢𝐥𝐞𝐬: Optimize Glassdoor, Indeed, LinkedIn, and Facebook to showcase your company’s strengths. Facebook is crucial, especially for overseas candidates.  🤳 𝐒𝐡𝐚𝐫𝐞 𝐉𝐨𝐛 𝐎𝐩𝐞𝐧𝐢𝐧𝐠𝐬 𝐨𝐧 𝐒𝐨𝐜𝐢𝐚𝐥 𝐌𝐞𝐝𝐢𝐚: Promote open roles on social media platforms, leveraging engaged employees to boost your posts' visibility.  🎂 𝐂𝐫𝐞𝐚𝐭𝐞 𝐄𝐦𝐩𝐥𝐨𝐲𝐞𝐞 𝐄𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐎𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐢𝐞𝐬: Initiatives like our cake decorating contest highlight your culture and enhance your employer brand.  ⭐ 𝐋𝐞𝐯𝐞𝐫𝐚𝐠𝐞 𝐏𝐨𝐬𝐢𝐭𝐢𝐯𝐞 𝐑𝐞𝐯𝐢𝐞𝐰𝐬: Encourage detailed, positive reviews from employees. Address negative feedback promptly to maintain a good reputation.  📜 𝐂𝐡𝐞𝐜𝐤 𝐎𝐮𝐭 𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬: Obtain certifications like Great Places to Work to validate your great workplace culture.  📣 𝐈𝐧𝐜𝐞𝐧𝐭𝐢𝐯𝐢𝐳𝐞 𝐄𝐦𝐩𝐥𝐨𝐲𝐞𝐞 𝐑𝐞𝐟𝐞𝐫𝐫𝐚𝐥𝐬: Use referral programs with bonuses to attract trusted candidates and reduce recruitment costs. Ready to transform your recruitment strategy? Discover more about these approaches and elevate your hiring game! 🔗 Read the full blog now. The link is in the comments. #CustomerSupport #Hiring #Recruitment #PeakSupport 

Happy Monday!🌟 𝐍𝐞𝐰 𝐰𝐞𝐞𝐤 𝐦𝐞𝐚𝐧𝐬 𝐟𝐫𝐞𝐬𝐡 𝐰𝐨𝐫𝐤 𝐨𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐢𝐞𝐬!🙌 Peak Support is opening its doors to amazing professionals based in the Philippines who can be great additions to our team. We're hiring for the following: 🢂 CSR 1 | US Payroll and Tax Analysts | Philippines 🢂 Database Administrator | Philippines If you're what we're looking for, then this is your chance to level up your professional career. Check out the comment section for the link!🚀 Interested in learning about our other job openings? Then head over to the careers page on our website.

Ever tried to fix a leaky faucet with duct tape? It's temporary at best and downright frustrating at worst. 🚰🙄 Customer service QA tools are like the professional plumber you never knew you needed. They identify leaks in your service process and help you patch them up before they turn into a full-blown flood of dissatisfied customers. The insight? Effective QA tools don’t just patch up problems; they prevent them from happening in the first place. Here are 8 essential QA tools you can’t miss: 1. Klaus 🔧: Easy onboarding with powerful filters and AI-generated insights. 2. Evaluagent 🧑💻: Agent-centric with gamified recognition and 100% conversation analysis. 3. PlayVox 🎓: All-in-one for training, feedback, and customized scorecards. 4. MaestroQA 🎶: Deep integration with Voice-of-Customer programs for powerful insights. 5. SupportLogic 🤖: AI-driven assessments for chat, email, and phone support. 6. Scorebuddy 📊: Perfect for mid-sized teams with customizable scorecards and agent dashboards. 7. Convin 🛠️: Scalable AI-backed omnichannel solutions for large teams. 8. Spreadsheets 🗂️: The OG solution for small teams, perfect for starting out. Peak Support’s QA tools aren’t just quick fixes—they’re comprehensive solutions that keep your customer service flowing smoothly. Ready to upgrade from duct tape to a high-quality service overhaul? Check out our blog, “8 Quality Assurance Tools to Keep Your Customer Service Best-in-Class,” for the ultimate guide to getting your service in top shape. #CustomerService #QualityAssurance #PeakSupport #ServiceUpgrade

🚨 𝐁𝐥𝐚𝐜𝐤 𝐅𝐫𝐢𝐝𝐚𝐲 𝐩𝐚𝐧𝐢𝐜 𝐢𝐬 𝐫𝐞𝐚𝐥, 𝐛𝐮𝐭 𝐢𝐭 𝐝𝐨𝐞𝐬𝐧'𝐭 𝐡𝐚𝐯𝐞 𝐭𝐨 𝐛𝐞! Is your support team ready for the 2024 holiday season?😨 The holidays are coming faster than we think! In this episode, George Tillotson, VP of Client Solutions at Peak Support, gathers CX experts to discuss how ecommerce brands can forecast for the rush and prepare their teams. Ecommerce experts Zach Goldstein, CEO of Public Rec; Ben Segal, Director of CX at Freshly; Chris de Jong, VP of Customer Experience at Gorgias share how they have navigated holiday seasons with Peak Support. Get their best tips for forecasting support needs, budgeting effectively, and scaling your support team. 🎧 Don’t miss out on their secrets for success! ➡️ Catch the episode now! Find the link in the comments. #BlackFriday #CustomerExperience #SupportStrategies 

Scaling your customer support team can feel overwhelming. The choice to outsource isn't just about finding cost savings—it's about ensuring quality and efficiency in your customer interactions. Are you struggling with deciding if outsourcing is right for you? Feeling unsure about where to start or how to maintain high standards? You’re not alone.  Our eBook, 𝑯𝒐𝒘 𝒕𝒐 𝑶𝒖𝒕𝒔𝒐𝒖𝒓𝒄𝒆 𝑪𝒖𝒔𝒕𝒐𝒎𝒆𝒓 𝑺𝒖𝒑𝒑𝒐𝒓𝒕, is designed to guide you through this crucial decision-making process. We cover:  ✅ 𝐃𝐞𝐭𝐞𝐫𝐦𝐢𝐧𝐢𝐧𝐠 𝐢𝐟 𝐨𝐮𝐭𝐬𝐨𝐮𝐫𝐜𝐢𝐧𝐠 𝐟𝐢𝐭𝐬 𝐲𝐨𝐮𝐫 𝐧𝐞𝐞𝐝𝐬  ✅ 𝐂𝐡𝐨𝐨𝐬𝐢𝐧𝐠 𝐭𝐡𝐞 𝐫𝐢𝐠𝐡𝐭 𝐁𝐏𝐎 𝐩𝐚𝐫𝐭𝐧𝐞𝐫  ✅ 𝐄𝐧𝐬𝐮𝐫𝐢𝐧𝐠 𝐚 𝐬𝐞𝐚𝐦𝐥𝐞𝐬𝐬 𝐢𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧 𝐨𝐟 𝐨𝐮𝐭𝐬𝐨𝐮𝐫𝐜𝐞𝐝 𝐭𝐞𝐚𝐦𝐬 This comprehensive guide provides insights on making the right outsourcing choice, helping you scale effectively without compromising your customer experience. Download now to get expert advice and actionable steps for successful outsourcing. The link is in the comments. #CustomerSupport #Outsourcing #BPO #CustomerExperience #eBook #PeakSupport 

𝐈𝐭'𝐬 𝐇𝐢𝐬𝐩𝐚𝐧𝐢𝐜 𝐇𝐞𝐫𝐢𝐭𝐚𝐠𝐞 𝐌𝐨𝐧𝐭𝐡!🎉 This month, we honor the rich history, colorful culture, and incredible heritage of our friends in the Hispanic/Latin community. Let's celebrate diversity more and help amplify the voices of Hispanic/Latin people who continue to inspire change and aspire for a more welcoming world for us all. Happy Hispanic Heritage Month everyone!💃🏽🪅 #HispanicHeritageMonth #OrgulloLatino #CelebrateDiversity

It's the weekend!🥳 And if that wasn't good news enough, here's one more... 𝐏𝐞𝐚𝐤 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐢𝐬 𝐇𝐈𝐑𝐈𝐍𝐆!🙌 We are looking for a Database Administrator who is hardworking, honest, and always strives for excellence. Is this you? Send in your application today (find the link in the comment section). If you would like to learn more about our other job opportunities, visit the careers page on the Peak Support website now.😉 #jobsearch #careers #jobposting