Peak Support

It is the best feeling in the world when a 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐭𝐞𝐥𝐥𝐬 𝐮𝐬 𝐭𝐡𝐚𝐭 𝐭𝐡𝐞𝐲 𝐰𝐢𝐬𝐡 𝐨𝐭𝐡𝐞𝐫 𝐜𝐨𝐦𝐩𝐚𝐧𝐢𝐞𝐬 𝐡𝐚𝐝 𝐭𝐡𝐞 𝐬𝐚𝐦𝐞 𝐤𝐢𝐧𝐝 𝐨𝐟 𝐚𝐦𝐚𝐳𝐢𝐧𝐠 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐚𝐠𝐞𝐧𝐭𝐬 𝐭𝐡𝐚𝐭 𝐰𝐞 𝐡𝐚𝐯𝐞.🥹🥰 Excellent customer service is no easy feat, but it is possible. Empathy, kindness, and prompt and accurate responses - these are just some of the factors that make agent-customer interactions memorable and beautiful. We couldn't be any prouder of our team members and the incredible customer service and support that they consistently provide our clients' customers day in and day out.💚 #CustomerLove #CustomerServiceWeek

🏅 𝐏𝐫𝐨𝐯𝐢𝐝𝐞 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐰𝐢𝐭𝐡 𝐰𝐨𝐫𝐥𝐝-𝐜𝐥𝐚𝐬𝐬 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐭𝐡𝐚𝐭 𝐭𝐡𝐞𝐲 𝐰𝐨𝐧'𝐭 𝐟𝐨𝐫𝐠𝐞𝐭. 🏅 That is exactly what happened when one of our agents helped a customer out with their problem. The fact that the customer went on to say that 𝐢𝐭 𝐰𝐚𝐬 𝐭𝐡𝐞 𝐛𝐞𝐬𝐭 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐭𝐡𝐞𝐲'𝐯𝐞 𝐞𝐯𝐞𝐫 𝐡𝐚𝐝 dealing with a customer service representative is really just the icing on an already amazing cake.🎉 #CustomerLove #CustomerServiceWeek

🌟 𝐒𝐩𝐞𝐞𝐝, 𝐚𝐜𝐜𝐮𝐫𝐚𝐜𝐲, 𝐚𝐧𝐝 𝐚𝐭𝐭𝐞𝐧𝐭𝐢𝐨𝐧 𝐭𝐨 𝐝𝐞𝐭𝐚𝐢𝐥 𝐚𝐫𝐞 𝐬𝐨𝐦𝐞 𝐨𝐟 𝐭𝐡𝐞 𝐤𝐞𝐲 𝐢𝐧𝐠𝐫𝐞𝐝𝐢𝐞𝐧𝐭𝐬 𝐭𝐨 𝐠𝐫𝐞𝐚𝐭 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞. 🌟 It brings us so much joy when customers leave praises for our agents - and willingly if we might add, after their interactions.🥰 When our customers are happy, we are happy. #CustomerLove #CustomerServiceWeek

🎧 How do you plan for peak performance? Zach Goldstein, CEO of Public Rec, dives into the details. In the latest episode of The Peak Experience, Zach shares how our partnership at Peak Support helps Public Rec manage year-over-year business trends, optimize customer experience, and strategically train new reps for the busy seasons. From reducing ticket volume with self-serve solutions to preparing for seasonal shifts, it's all about the balance between customer satisfaction and operational efficiency. Catch the full conversation now!💬 #ThePeakExperience #PublicRec #CustomerExperience #PeakSupport #Podcast #BPO

✨ 𝐂𝐨𝐧𝐟𝐢𝐝𝐞𝐧𝐜𝐞 𝐢𝐬 𝐰𝐡𝐞𝐧 𝐲𝐨𝐮𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐤𝐧𝐨𝐰 𝐡𝐞𝐥𝐩 𝐢𝐬 𝐣𝐮𝐬𝐭 𝐨𝐧𝐞 𝐪𝐮𝐞𝐬𝐭𝐢𝐨𝐧 𝐚𝐰𝐚𝐲, 𝐛𝐞𝐜𝐚𝐮𝐬𝐞 𝐲𝐨𝐮𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐢𝐬 𝐚𝐥𝐰𝐚𝐲𝐬 𝐨𝐧. ✨ It's always heartwarming to read glowing reviews from customers. When consumers feel secured with the impressive level of customer service that your agents provide, they'll most likely become repeat buyers and eventually turn into loyal and longtime customers.🥰 #CustomerLove #CustomerServiceWeek

📣 New resource! 20 free #ecommerce customer service macros!📣 Leveraging macros can revolutionize your support operations, making every response faster, more accurate, and consistent across the board. Ecommerce support teams face a flood of repetitive queries daily—shipping details, order management, product availability, and post-delivery issues. Using macros or pre-written scripts can transform the way your team handles these common inquiries, delivering faster, more consistent responses that keep customers happy.💡 Automating repetitive tasks in Ecommerce customer support can be a game-changer for your team's efficiency and customer satisfaction. By implementing tools like macros and templated responses, you're not just speeding up response times—you’re empowering your agents to focus on more meaningful interactions. Here’s how automation can make a big difference: 🎯Automating repetitive tasks frees up support agents to focus on more complex, high-value customer issues. 🎯Reduces burnout by minimizing the need to handle the same inquiries repeatedly. 🎯Enables agents to dedicate energy to more strategic, personalized interactions with customers. 🎯Improves service quality by allowing agents to address more nuanced problems. 🎯Ensures consistent, accurate, and timely responses through automation, enhancing customer satisfaction. 🎯Boosts overall productivity, contributing to a smoother, more efficient customer experience. Want to know how to implement this strategy for your team? Read our latest blog, 20 #𝐞𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 #𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬𝐞𝐫𝐯𝐢𝐜𝐞 macros now!🤓 Find the link in the comments.

🙌 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐖𝐞𝐞𝐤 2024 𝐬𝐭𝐚𝐫𝐭𝐬 𝐭𝐨𝐝𝐚𝐲! 🙌 Great customer service is more than just solving problems. It’s also about building lifelong connections and making your brand unforgettable through efficient and empathic customer interactions. Always remember: 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐧𝐞𝐯𝐞𝐫 𝐟𝐨𝐫𝐠𝐞𝐭 𝐰𝐡𝐞𝐧 𝐭𝐡𝐞𝐲'𝐫𝐞 𝐭𝐫𝐞𝐚𝐭𝐞𝐝 𝐫𝐢𝐠𝐡𝐭, 𝐚𝐧𝐝 𝐭𝐡𝐚𝐭’𝐬 𝐡𝐨𝐰 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬𝐞𝐬 𝐥𝐞𝐯𝐞𝐥 𝐮𝐩 𝐚𝐧𝐝 𝐬𝐭𝐚𝐧𝐝 𝐨𝐮𝐭!🌟 From today until Friday, October 11th, Peak Support will be celebrating all the incredible customer service and support professionals - and that includes our very own amazing team members, who make customer service extraordinary by going above and beyond expectations, one happy customer at a time.💚 So cheers to all of you who make magic happen in person, over the phone, in emails, live chats, and social media messages.🍾 #AboveAndBeyond #CustomerServiceWeek2024 #CX

🎮 𝐃𝐨𝐧’𝐭 𝐋𝐞𝐭 𝐓𝐡𝐢𝐬 𝐂𝐨𝐦𝐦𝐨𝐧 𝐁𝐥𝐮𝐧𝐝𝐞𝐫 𝐑𝐮𝐢𝐧 𝐘𝐨𝐮𝐫 𝐆𝐚𝐦𝐞’𝐬 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞! 🎮 Exceptional player support is a game-changer for creating unforgettable gaming experiences. The main blunder companies make is overlooking the importance of building genuine connections within the gaming community and failing to implement effective recruitment strategies. But it doesn’t have to be this way! 🎮✨ With the right approach, you can attract top-tier talent that are equipped to enhance your customer service and keep gamers fully engaged and satisfied. Don’t underestimate the power of exceptional player support; it’s what transforms a good gaming experience into a truly great one! Building genuine connections with the gaming community is essential for finding top-notch player support agents. Don't overlook this opportunity—dive into those networks, engage with gamers, and watch your support team level up! Key takeaways from our latest blog on recruiting great player support agents: 🎮 𝐀𝐝𝐯𝐞𝐫𝐭𝐢𝐬𝐞 𝐢𝐧 𝐠𝐚𝐦𝐢𝐧𝐠 𝐢𝐧𝐝𝐮𝐬𝐭𝐫𝐲 𝐧𝐞𝐭𝐰𝐨𝐫𝐤𝐬 𝐚𝐧𝐝 𝐣𝐨𝐛 𝐛𝐨𝐚𝐫𝐝𝐬: Use specialized platforms to reach qualified candidates. 📲 𝐑𝐞𝐜𝐫𝐮𝐢𝐭 𝐯𝐢𝐚 𝐬𝐨𝐜𝐢𝐚𝐥 𝐦𝐞𝐝𝐢𝐚: Tap into social networks to discover hidden talent. 🎁 𝐎𝐟𝐟𝐞𝐫 𝐚𝐧 𝐞𝐦𝐩𝐥𝐨𝐲𝐞𝐞 𝐫𝐞𝐟𝐞𝐫𝐫𝐚𝐥 𝐩𝐫𝐨𝐠𝐫𝐚𝐦: Leverage your current team's connections to find great fits. ⌨️ 𝐄𝐧𝐠𝐚𝐠𝐞 𝐰𝐢𝐭𝐡 𝐠𝐚𝐦𝐢𝐧𝐠 𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐭𝐢𝐞𝐬: Build relationships through events and forums to attract top talent. ☕𝐓𝐫𝐲 𝐨𝐮𝐭-𝐨𝐟-𝐭𝐡𝐞-𝐛𝐨𝐱 𝐫𝐞𝐜𝐫𝐮𝐢𝐭𝐦𝐞𝐧𝐭 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐞𝐬: Host meetups and coffee chats to connect with candidates on a personal level. Ready to level up your player support team? Check out our blog for more insights! The link is in the comments. #CustomerService #CustomerSupport #CustomerExperience #Gaming #BPO

🚀 𝐓𝐡𝐞 𝐂𝐫𝐢𝐭𝐢𝐜𝐚𝐥 𝐌𝐨𝐯𝐞 𝐘𝐨𝐮 𝐂𝐚𝐧’𝐭 𝐌𝐢𝐬𝐬 𝐟𝐨𝐫 𝐄𝐟𝐟𝐨𝐫𝐭𝐥𝐞𝐬𝐬 𝐄𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐆𝐫𝐨𝐰𝐭𝐡 🚀 Outsourcing ecommerce customer service is more than a cost-saving strategy—𝐢𝐭’𝐬 𝐚𝐧 𝐨𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐲 𝐭𝐨 𝐬𝐮𝐩𝐞𝐫𝐜𝐡𝐚𝐫𝐠𝐞 𝐲𝐨𝐮𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞. The critical move? Choosing the right outsourcing partner and implementing best practices that align with your brand’s goals. By focusing on quality over cost and investing in training, you can turn customer service into a competitive advantage. Here’s a breakdown of 7 Best Practices for Outsourcing Ecommerce Customer Service to ensure smooth growth for your business. 1. 𝐅𝐨𝐜𝐮𝐬 𝐨𝐧 𝐞𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲 𝐨𝐯𝐞𝐫 𝐭𝐡𝐞 𝐜𝐡𝐞𝐚𝐩𝐞𝐬𝐭 𝐡𝐨𝐮𝐫𝐥𝐲 𝐫𝐚𝐭𝐞: Don’t just go for the lowest bidder. Invest in a partner who can automate repetitive tasks and free up your team to handle complex inquiries. At Embark, Peak Support automated 75% of live chat volume with a 96% resolution rate! 2. 𝐓𝐫𝐚𝐢𝐧 𝐲𝐨𝐮𝐫 𝐁𝐏𝐎 𝐭𝐞𝐚𝐦 𝐚𝐬 𝐢𝐟 𝐭𝐡𝐞𝐲 𝐰𝐞𝐫𝐞 𝐢𝐧𝐭𝐞𝐫𝐧𝐚𝐥 𝐭𝐞𝐚𝐦 𝐦𝐞𝐦𝐛𝐞𝐫𝐬: Treat outsourced agents like your own. Share your brand’s history, mission, and even product samples, so they can truly represent your brand and deliver better support. 3. 𝐃𝐞𝐥𝐞𝐠𝐚𝐭𝐞 𝐫𝐨𝐮𝐭𝐢𝐧𝐞 𝐭𝐚𝐬𝐤𝐬: Free up your in-house team by outsourcing tasks like data entry or returns processing. You can even use your BPO team for influencer marketing follow-ups, allowing them to contribute beyond just customer service. 4. 𝐒𝐞𝐭 𝐮𝐩 𝐫𝐞𝐜𝐮𝐫𝐫𝐢𝐧𝐠 𝐦𝐞𝐞𝐭𝐢𝐧𝐠𝐬 𝐰𝐢𝐭𝐡 𝐲𝐨𝐮𝐫 𝐁𝐏𝐎 𝐭𝐞𝐚𝐦: Regular check-ins are vital. These meetings help you stay aligned, review KPIs, and address trending customer issues to keep everything on track. 5. 𝐌𝐨𝐧𝐢𝐭𝐨𝐫 𝐫𝐞𝐯𝐢𝐞𝐰𝐬, 𝐭𝐢𝐜𝐤𝐞𝐭𝐬, 𝐚𝐧𝐝 𝐜𝐨𝐦𝐦𝐞𝐧𝐭𝐬 𝐨𝐧 𝐬𝐨𝐜𝐢𝐚𝐥 𝐦𝐞𝐝𝐢𝐚: Dive deep into your help desk tool and social media comments to get a clear picture of the support quality. A quick weekly review will help you ensure your BPO team meets your standards. 6. 𝐃𝐢𝐠 𝐢𝐧𝐭𝐨 𝐭𝐡𝐞 ‘𝐰𝐡𝐲’ 𝐛𝐞𝐡𝐢𝐧𝐝 𝐭𝐢𝐜𝐤𝐞𝐭 𝐯𝐨𝐥𝐮𝐦𝐞: Understand the structure of your support requests. Analyzing ticket trends can help you identify inefficiencies, like warehouse errors, that are driving up costs and hurting customer satisfaction. 7. 𝐄𝐦𝐩𝐨𝐰𝐞𝐫 𝐲𝐨𝐮𝐫 𝐚𝐠𝐞𝐧𝐭𝐬 𝐭𝐨 𝐦𝐚𝐤𝐞 𝐝𝐞𝐜𝐢𝐬𝐢𝐨𝐧𝐬: Give your agents the freedom to solve problems on the spot. This not only speeds up resolutions but also creates memorable customer experiences. Ready to elevate your ecommerce support with outsourcing? Check out our full blog for more insights! 📈 The link is in the comments. #EcommerceGrowth #CustomerExperience #OutsourcingSuccess #PeakSupport #EcommerceSupport #BusinessGrowth #BestPractices

𝐂𝐞𝐥𝐞𝐛𝐫𝐚𝐭𝐞 𝐇𝐢𝐬𝐩𝐚𝐧𝐢𝐜 𝐇𝐞𝐫𝐢𝐭𝐚𝐠𝐞 𝐌𝐨𝐧𝐭𝐡 𝐰𝐢𝐭𝐡 𝐨𝐮𝐫 𝐬𝐢𝐳𝐳𝐥𝐢𝐧𝐠 𝐩𝐥𝐚𝐲𝐥𝐢𝐬𝐭 𝐟𝐮𝐥𝐥 𝐨𝐟 𝐋𝐚𝐭𝐢𝐧 𝐝𝐚𝐧𝐜𝐞 𝐡𝐢𝐭𝐬!🔥 Get ready to feel the heat and vibe with sick beats from Shakira, Christina Aguilera, J. Balvin, Maluma, and more!🕺💃 Click the link to our Spotify playlist, press play, and listen to chart-topping songs that will have your hips moving and your soul grooving.🎶 💃🏽 #HispanicHeritageMonth #LatinBeats