Players 1st

📢 Exciting news! Players 1st and the National Golf Foundation (NGF) have joined forces to transform customer feedback and insights for public golf facilities. 🤝 A game-changing partnership: 🔹 Launch of GolfersVoice: Integrating NGF's 30+ years of survey expertise with Players 1st's cutting-edge technology. Features: 🔹 Tailored survey templates 🔹 Real-time notifications 🔹 Advanced analytics 🔹 Comprehensive benchmarking This collaboration aims to empower golf operators with actionable insights, enhancing the overall golfing experience for millions of players nationwide. Are you ready to elevate your golf facility's customer service game? Let's connect and discuss how GolfersVoice can transform your operation! We are celebrating this partnership with a Webinar Nov 7th. Reserve your spot now. https://lnkd.in/gW-X_Vw3 Spaces are limited. Attend and learn how to delight your daily fee golfers! #GolfInnovation #CustomerExperience #SportsAnalytics #GolfBusiness

Live from London! 🇬🇧 Our groundbreaking conference with 15 golf federations and the R&A is in full swing. 🏌️♂️ Topic: "Growing Your Golf Course: The Power of Listening to Members and Guests" Exciting announcements: - Unveiling our partnerships with Golf Genius 🤝 - Sneak peek at our upcoming features in the Players 1st platform, set to revolutionize the golf industry! 🚀 Industry leaders are sharing invaluable insights on enhancing the golf experience through member and guest feedback. Stay tuned for more updates! #GolfInnovation #GrowingGolf #IndustryPartnerships #WeLoveGolfAndData

🍕🎲Pizza, Games & Good Times! 🎉 A few days ago, we held our End-of-Summer party! We took a break from office stuff and just hung out. No work talk, no deadlines—just a fun day of making our own pizzas, playing some board games, and sharing a few laughs (and drinks!). It was awesome getting to know each other on a more personal level. Turns out, we have some serious board game strategists and pizza-making pros on the team! Here’s to more relaxed nights like this and building even stronger connections. #TeamVibes #GoodTimes #BuildingTogether #WorkHardPlayHard

Ever wondered what's really on your tournament participants' minds? 🏆 A new Insights Playbook for Golf Tournaments is now available! 📘✨ Dive deep into player feedback, uncover valuable insights, and elevate your tournament experience to the next level. Don't just host tournaments—create unforgettable moments that keep players coming back. Access your Insights Playbook today and turn feedback into fuel for success! https://lnkd.in/dmN2xpW5 #TournamentManagement #PlayerFeedback #GolfGenius #InsightsPlaybook #TMSubscribers #ElevateYourGame

To improve member satisfaction, Beaconhills Golf Club partnered with Players 1st, a member feedback platform designed for golf clubs. With guidance from Golf Australia, the club launched a comprehensive survey to understand member needs and preferences better. Mark Lazenby, General Manager at Cardinia Beaconhills Golf Links, shared his thoughts on the experience: "I was a bit surprised with how positive the happiness scale was... It gave me and the board the confidence to keep doing what we’re doing." By customizing the survey to address topics like member satisfaction, events, and the upcoming rebrand, Beaconhills found valuable insights to guide the club’s future. 📊 Want to know how Players 1st can help your club grow? Let’s talk! #GolfManagement #CustomerFeedback #MemberExperience #Players1st #Golf

⭐ Elevating Customer Experience Across Nine Golf Courses: A Mission Led by Data Keith Miller, CEO of the Montgomery County Revenue Authority (MCRA), manages a diverse portfolio of nine golf courses near Washington, D.C., ranging from 6,000 to over 7,400 yards. Among these, The Cross Vines stands out—a property transformed from a mid-1980s acquisition into a vibrant winery, banquet facility, and restaurant, bringing new life to the community. Before integrating Players 1st, the MCRA needed help pinpointing specific areas affecting customer experience, gathering comprehensive feedback, and obtaining candid responses. Players 1st changed the game, delivering valuable insights and driving high customer response rates. Take the Little Bennett Golf Course as an example: feedback indicated that golfers found the greens too fast. By adjusting the green speed, customer satisfaction and course ratings soared. Players 1st offers powerful data, pinpointing customer priorities and justifying capital expenditures. It ensures that every dollar spent enhances the customer experience. With an intuitive dashboard, it’s the tool every golf course operator needs. ⛳ Want to see how MCRA’s approach can work for you? #NPS #CustomerExperienceManagement #GolfCourse #GolfManagement

🏆 Scottie Scheffler Wins the Tour Championship, but the Real Star? East Lake’s Renovation! This year’s Tour Championship wasn’t just about the competition—it was a showcase for Andrew Green’s stunning restoration of East Lake. The revamped course, especially the redesigned par-4 eighth hole, added a new level of intrigue and challenge. While there’s still room for improvement, Green’s work has clearly elevated East Lake’s stature. On another note, the format of the Tour Championship remains a point of contention. With Scottie leading by seven for most of the tournament, the excitement was lacking. Finally, kudos to the GB&I team for their thrilling Curtis Cup win at Sunningdale! Want to read more? Check out the full story from Fried Egg Golf in the comments.👇 #Golf #TourChampionship #EastLake #GolfRenovation #CurtisCup

The Net Promoter Score (NPS) is widely accepted as one of the best ways to measure golfer satisfaction with the experience the golf business provides. The ultimate question, but it reveals so much: "On a scale from 0-10, how likely are you to recommend our club to friends, family or colleagues?" Golfers can rate their experience on a scale of 0-10. Their answers categorize them into: 🙁Detractors 😐Passives 😊Promoters Customer experience management aims to increase the number of satisfied golfers (promoters), which is linked directly to a company’s financial health and growth potential. And Players 1st can lead your golf business to success. ⭐ With our best-in-class Customer Experience Management solution, your business can elevate interactions, exceed expectations, and set the standard for unmatched customer satisfaction. Get a tour now, 🔗 Link in the comments. #golf #surveys #golfindustry #golfclubs

⭐ Making feedback a club priority and a mission everyone can follow. Whether it's the Head Greenkeeper, Chairman of the Board, or someone else, use the opportunities to share your reports and Players 1st data with someone who can understand and act on them. Holger Westman, General Manager at Stensballegaard Golf Club, recalls his initial days of using feedback. He understands that it can be challenging to learn how to utilize feedback while managing the daily and often time-consuming operations of a golf club. The data from Players 1st can make a difference. Just like it did for Stensballegaard Golf. ⛳ Let's talk Golf, Full story via the link in the comments. #nps #customerexperiencemanagement #golfcourse #golfmanagement

The biggest reasons for Drentse Golfclub De Gelpenberg's success? Bringing everybody together, helping each other, AND doing something with the members’ feedback. 👇Explore below how the club left 2023 with the highest member satisfaction for the 4th year in the Netherlands. #Nederland #customerexperience #golfclubs Nederlandse Golf Federatie (NGF) Niels van der Weerd De Gelpenberg https://lnkd.in/dtQ5e4g5