Players 1st

🎉 We are excited to announce a new powerful partnership between Players 1st and Golf Genius Software! Together, we are bringing you unparalleled insights and tools to elevate your club's tournament operations. 🏆 By leveraging customer feedback, you can make data-driven decisions that enhance member and guest experiences, ensuring your tournaments are more successful and memorable. Events are happening on more than just the course. With our Tournament Survey and dashboard, you'll know what participants feel about their experience, from the sign-up process to the final goodbye. 🟠Gather insights from multiple-choice questions, open comments, and ratings on 1-10 scales for a broad overview. 🟠Upload participant lists manually, or utilize the Players 1st and Golf Genius integration to schedule survey send-outs automatically. 🟠Store all your tournament feedback in Players 1st and filter it by demographics or other parameters to get a clear recap. 🔗 Join us for our live webinar to celebrate the new partnership and showcase how to use Players 1st and Golf Genius via the link in the comments. #golfmanagement #golfindustry #surveys #customerexperiencemanagement

To improve member satisfaction, Beaconhills Golf Club partnered with Players 1st, a member feedback platform designed for golf clubs. With guidance from Golf Australia, the club launched a comprehensive survey to understand member needs and preferences better. Mark Lazenby, General Manager at Cardinia Beaconhills Golf Links, shared his thoughts on the experience: "I was a bit surprised with how positive the happiness scale was... It gave me and the board the confidence to keep doing what we’re doing." By customizing the survey to address topics like member satisfaction, events, and the upcoming rebrand, Beaconhills found valuable insights to guide the club’s future. 📊 Want to know how Players 1st can help your club grow? Let’s talk! #GolfManagement #CustomerFeedback #MemberExperience #Players1st #Golf

⭐ Elevating Customer Experience Across Nine Golf Courses: A Mission Led by Data Keith Miller, CEO of the Montgomery County Revenue Authority (MCRA), manages a diverse portfolio of nine golf courses near Washington, D.C., ranging from 6,000 to over 7,400 yards. Among these, The Cross Vines stands out—a property transformed from a mid-1980s acquisition into a vibrant winery, banquet facility, and restaurant, bringing new life to the community. Before integrating Players 1st, the MCRA needed help pinpointing specific areas affecting customer experience, gathering comprehensive feedback, and obtaining candid responses. Players 1st changed the game, delivering valuable insights and driving high customer response rates. Take the Little Bennett Golf Course as an example: feedback indicated that golfers found the greens too fast. By adjusting the green speed, customer satisfaction and course ratings soared. Players 1st offers powerful data, pinpointing customer priorities and justifying capital expenditures. It ensures that every dollar spent enhances the customer experience. With an intuitive dashboard, it’s the tool every golf course operator needs. ⛳ Want to see how MCRA’s approach can work for you? #NPS #CustomerExperienceManagement #GolfCourse #GolfManagement

🏆 Scottie Scheffler Wins the Tour Championship, but the Real Star? East Lake’s Renovation! This year’s Tour Championship wasn’t just about the competition—it was a showcase for Andrew Green’s stunning restoration of East Lake. The revamped course, especially the redesigned par-4 eighth hole, added a new level of intrigue and challenge. While there’s still room for improvement, Green’s work has clearly elevated East Lake’s stature. On another note, the format of the Tour Championship remains a point of contention. With Scottie leading by seven for most of the tournament, the excitement was lacking. Finally, kudos to the GB&I team for their thrilling Curtis Cup win at Sunningdale! Want to read more? Check out the full story from Fried Egg Golf in the comments.👇 #Golf #TourChampionship #EastLake #GolfRenovation #CurtisCup

The Net Promoter Score (NPS) is widely accepted as one of the best ways to measure golfer satisfaction with the experience the golf business provides. The ultimate question, but it reveals so much: "On a scale from 0-10, how likely are you to recommend our club to friends, family or colleagues?" Golfers can rate their experience on a scale of 0-10. Their answers categorize them into: 🙁Detractors 😐Passives 😊Promoters Customer experience management aims to increase the number of satisfied golfers (promoters), which is linked directly to a company’s financial health and growth potential. And Players 1st can lead your golf business to success. ⭐ With our best-in-class Customer Experience Management solution, your business can elevate interactions, exceed expectations, and set the standard for unmatched customer satisfaction. Get a tour now, 🔗 Link in the comments. #golf #surveys #golfindustry #golfclubs

⭐ Making feedback a club priority and a mission everyone can follow. Whether it's the Head Greenkeeper, Chairman of the Board, or someone else, use the opportunities to share your reports and Players 1st data with someone who can understand and act on them. Holger Westman, General Manager at Stensballegaard Golf Club, recalls his initial days of using feedback. He understands that it can be challenging to learn how to utilize feedback while managing the daily and often time-consuming operations of a golf club. The data from Players 1st can make a difference. Just like it did for Stensballegaard Golf. ⛳ Let's talk Golf, Full story via the link in the comments. #nps #customerexperiencemanagement #golfcourse #golfmanagement

The biggest reasons for Drentse Golfclub De Gelpenberg's success? Bringing everybody together, helping each other, AND doing something with the members’ feedback. 👇Explore below how the club left 2023 with the highest member satisfaction for the 4th year in the Netherlands. #Nederland #customerexperience #golfclubs Nederlandse Golf Federatie (NGF) Niels van der Weerd De Gelpenberg https://lnkd.in/dtQ5e4g5

Since 2019, the high-end golf club Royal Cinque Ports Golf Club has been using Players 1st Guest Surveys to gather feedback from guests before, during, and after their visit. By improving small details and assessing major decisions, the club aims to enhance its already highly rated guest experience further. 👇 #golf #customerexperience #golfbusiness #golfmanagement #nps

🏌️♀️ 61% of women are positive about playing rounds with less than 18 holes, compared to only 49% of men. Even more interestingly, many female golfers claim they’ll play more often if shorter rounds become available. Shorter rounds = More participation 🎉 This insight opens up opportunities to rethink how we structure our golf courses and events. Is your club offering shorter rounds to make golf more accessible and enjoyable? #womeningolf  #growthegame #womeninsport #golfclubs #customerexperience

👇Striking the right balance when increasing membership fees is crucial to retain members while ensuring financial stability. Our latest insights reveal that, on average, a golf club can raise fees by up to 8% without significant churn. But remember, this isn't a one-size-fits-all solution. #customerexperience #golfcourse #nps #surveys https://lnkd.in/d7TKawWM