This feedback from Camila Bauer made my day! One of my personal goals when starting Poolie was to level up and change the bar for customer service in the Pool Industry. We've still got lots of work ahead of us but awesome to see our teams hard work paying off! Unity Partners
🇺🇸 🇧🇷 🇮🇹 Google Cloud | Growth Strategist | AI Solution Designer | Advisory Board Member | Water Polo Athlete | Military Spouse | Mom, mommy, bruh
I want to give Poolie a shoutout and recognize the efficacy of their sales process! My feedback is given as a Poolie customer. I was looking for weekly pool service and received many generally vague texts until Poolie txted me something like: Poolie: - Hi, we saw you inquired about Pool maintenance. We offer A,B,C,D - what are you looking for? Me: - A Poolie: A services range from $X to $Y montlhy for weekly services. Just send me the dimensions of your pool, and a picture so I can give you an accurate quote. Me: Sent pictures and info. Poolie: To service your pool weekly it would cost $x per month. We can start as soon as (date)… You get the experience? 5 days later and Poolie is servicing my pool and acquired a new customer through text messages! I loved the experience! Sales does not have to be complicated! Most customers are ready to buy and extensive processes just keep pushing the solution away! Sales in 2024 and beyond will be: Go from Hi, to Done as soon as possible! If we want to keep up with the pace of innovation, we need to remove the parking brakes of “bureaucracy” and “stiff processes”. Kudos to Poolie for walking the talk!