Posh

Voice technology is essential for the future of banking, enabling more flexible, accessible experiences. Here’s how to leverage it effectively in your call center. https://hubs.ly/Q02VTVZS0 #AI #VoiceAI #VoiceAssistant #CallCenter

🚀 Event alert: Posh will be showcasing our latest technology at Michigan Credit Union League & Affiliates’s Next Generation Contact Centers Conference this week! Join us on Tuesday, October 29th at 12:45 PM as Jennifer Dillon kicks off Vendor Voices, where she’ll provide a sneak peek of our best-in-class solutions: Knowledge Assistant and Answers. For a closer look at our innovative offerings, make sure to stop by the Posh Table. We can't wait to connect! #MCUL2024 #PoshAI #ContactCenters #Innovation #Networking

We’re thrilled to announce an exciting go-live! Welcome, IH CREDIT UNION, to the Posh family—looking forward to a successful partnership! “We were looking for a more effective way to help our members access their accounts 24/7. We found the perfect solution in the AI Voice Assistant offered by Posh! Their employees have been so helpful and informative throughout this process. We are thrilled to have partnered with Posh, and we are looking forward to rolling out this amazing solution for our members.” Senior Leadership Team. Thank you to IH Credit Union for trusting Posh with your AI journey! #AI #CallCenter #VoiceAssistant #AIVoiceAssistant #MemberExperience

We’re thrilled to share that our CEO and Co-founder, Karan Kashyap, has been invited to present at the COCC’s CEO Technology Symposium. Today Karan will be discussing how AI enhances customer experience in his session: "Exploring Changing Customer Expectations in the Age of AI." A big thank you to COCC for hosting this event! We can’t wait to share insights and connect with everyone there. #PoshAI #CustomerExperience #AI #CEOTechnologySymposium #Innovation #COCC

Thank you for joining us for the webinar! It was great to see so many of you for the launch of Posh Answers yesterday. A special thank you to our guests, Rob Marsh and Taylor Flannery, from 4Front Credit Union . We appreciate you being part of this journey with us! If you missed the webinar or want to revisit the insights shared, email info@posh.ai to request the recording. #PoshAnswers #Webinar #CustomerExperience #AI #Innovation

Thank you to everyone who joined us for the launch of our latest product, Posh Answers! Your website is the first interaction with potential customers, so we developed Posh Answers to meet you and your customers’ needs. Consumers expect more from their digital experiences: 😞 88% of web users won’t return after a bad experience 😞 76% of consumers will switch banks for better digital experiences Digitally-engaged customers are 16% more profitable: 👥 60% of customers want to be able to solve problems on their own 👥 Users are 2-3x more likely to convert when using site search 👥 90% of loans & mortgages begin with an online search Posh Answers transforms your website into an AI-powered help center, offering accurate, intuitive responses to customer queries without the hassle of searching. It also opens up new opportunities for audiences to discover your products and services effortlessly. Key features: 🗣️ AI-Powered Responses: Posh Answers uses generative AI to serve direct, plain-text answers that align with a user’s question, rather than delivering an extensive list of search results for new webpages. 📉 Powerful Sales Capabilities: CTA buttons guide users to relevant pages, turning questions into conversions. 💻 Insights: Posh Answers enables a deep understanding of how customers interact with websites and content. 🔉 Multilingual Capabilities: This product supports over 50 languages to meet customer preferences. ✔️ Easy Setup: Integrates seamlessly into existing websites, requiring less than an hour for implementation and training. Request the recording https://hubs.ly/Q02VxRT80 or read our Press Release for more information https://hubs.ly/Q02VxMnD0 #AISearch #AIWebsite #AI #PoshAnswers #AIHelpCenter

🚀 Exciting news from Posh AI! We’ve just officially launched Posh Answers, our AI-powered website search solution designed to transform how financial institutions engage with their customers online. Turn every page into an AI-powered help center with accurate, intuitive responses. Learn more: https://hubs.ly/Q02VkgM50 Plus, don’t miss our webinar tomorrow at 2pm ET where we showcase Posh Answers and detail how we can turn your website into a marketing and support powerhouse: https://hubs.ly/Q02Vkh120 #AI #BankingInnovation #CustomerExperience #Answers #WebsiteSearch #AIPoweredSearch

Did you know that website searchers are two to three times more likely to take high-value actions, like applying for a loan, during their session? Yet, over 80% of financial institutions don’t optimize their on-site search. Customers want answers, not just search results, and those who can’t find what they’re looking for often end up in long queues for live chat or call centers—or worse, abandon your brand altogether. Posh Answers replaces outdated search experiences, transforming search bars into intelligent help centers that deliver dynamic, precise answers. 🖥️ Join 4Front Credit Union and Posh on Wednesday, October 23 at 2pm ET for the launch of Posh Answers, a solution designed to bring your website into the AI era: https://hubs.ly/Q02T-LW10 #PoshAnswers #GenerativeAI #WebsiteSearch #AISearch #AIHelpCenter #AI

Happy International Credit Union Day! 🎉 At Posh, we’re proud to support the mission of credit unions by providing AI-driven solutions that enhance member experience and streamline operations. Credit unions play a vital role in building stronger communities, and we’re honored to partner with so many in delivering innovative, efficient, and personalized services to their members. Today, we celebrate the impact credit unions have on their communities and the innovative steps they’re taking toward the future. Here’s to continuing to drive positive change together! 🌟 #ICUDay #CreditUnion #AI #Fintech #PoshAI

Harvard Federal Credit Union (HFCU) has always had a strong focus on member experience, carefully balancing the potential of new technology with what will work best for their organization. With the belief that members want self-service if it’s well done, HFCU was always waiting for something that would both improve their operational efficiency and cater to the needs of their members. In 2022, the launch of ChatGPT intrigued the HFCU team, seeing the potential of how to get ahead of the competition. Learn how HFCU adopted AI and prepared for a successful implementation: https://hubs.ly/Q02QC1KT0 #ClientStory #CaseStudy #ClientSuccess #AI #HFCU