Press Ganey

Medicare Advantage & Part D Star Ratings Released!   Proud to share that at Press Ganey, we support 100% of all 5-Star plans and 77% of all 4, 4.5, and 5-Star plans.   Here are some of the industry insights from the 2025 Ratings: ➡️ 5-Star MAPD plans dropped from 38 in 2024 to just 7 in 2025. ➡️ 4-Star or higher plans fell from 44% to 40% YoY. ➡️ 62% of members will be in 4-Star+ plans, down from 76% last year. ➡️ Over 5 years, CAHPS has remained steady, but with declines in Getting Needed Care and Prescription Drugs. ➡️ HOS trends have also stayed steady, despite year-to-year fluctuations.   If you’re looking to boost your CAHPS or HOS as part of your Stars strategy, we’re ready to help! Using our healthcare expertise and Book of Business experience data, we can help you identify specific insights and opportunities to tackle your Stars agenda. Be on the lookout for our first member experience trends report later in 2024. 

👏We want to give a HUGE shout out to the team that helps keep us at the forefront of regulatory changes so we can continue to improve patient experiences in new and innovative ways. In anticipation of the 2025 HCAHPS revisions, our Application Support, EDI, Translations, Production, Advisors, Regulatory, and Quality teams are acting fast and working together to make these changes. We couldn’t do what we do without all of you, thank you!

Creating trust between providers and patients starts long before the appointment even begins. In fact, thanks to an emerging digital frontier in the healthcare industry, it starts the moment a patient interacts with your brand online.      Luckily, the complexity of building a brand is what our HX25 keynote speaker, Scott Galloway, is an expert in. As a professor of Marketing at NYU’s Stern School of Business and a serial entrepreneur, Scott is one of the leaders in brand strategy for businesses.     Excited to see Scott on the #HX25 stage? Get ready, registration opens this month! 

This year's World Mental Health Day theme is "Mental Health at Work," highlighting the crucial link between mental health and the workplace. In healthcare, we understand the critical value of creating safe workplaces where our healthcare workforce feels engaged and supported to do the work they do best—delivering high quality and reliable care. That’s why today, we want to take time to remind our audience of the responsibility we have to protect and promote psychological safety across all healthcare journeys.

✏️ Pencil in October 28 as a can’t-miss date! Our Chief Safety and Transformation Officer Tejal Gandhi, MD, MPH, CPPS, and our Safety and Reliability Consulting Partner Steve Kreiser, CDR, USN Ret., MBA, will be joining healthcare leaders at Mackenzie Health’s Patient Safety Symposium. Our safety experts will share insights on how high reliability principles can prevent harm, empower employees, and underscore safety as a core organizational value. 🗓️ Save your seat for #CPSW2024: https://lnkd.in/e6Csm4xp

🚨 Nominations Alert! 🚨 At HX25 we’re celebrating nursing excellence and it’s up to you to nominate a deserving front-line nurse and nurse executive! We know nurses work around the clock to deliver compassionate and high-quality care. That's why #HX25 is calling for nominations to recognize: 🏥 A front-line clinical nurse dedicated to direct patient care 👩⚕️ A nurse leader making impact on their team Sounds like someone you know? Submit your nomination: https://lnkd.in/gUCZgXZK

Great environments produce great outcomes. Check out the latest findings from our National Database of Nursing Quality Indicators (NDNQI) to discover how a better practice environment can lead to better patient outcomes and correlates to decreased CAUTI, CLABSI, falls, and HAPIs. Understand how to support nurse work environments with our latest blog by Shanda Hellen MSN-RN, a Clinical Advisor, and Katherine Leech, a Product Management Director: https://lnkd.in/gcPnJBXP

✋Raise your hand if you’ll be joining us in San Diego this week for #ASHRM24! The Press Ganey team is here unpacking the latest trends in healthcare risk management and safety. We’re joining some of the top leaders to share insights and transform the health care risk management landscape.   Stop by and say hi to our team at booth 507 and see how we’re investing in innovation!

We just wrapped Press Ganey’s final HX Seminar of the year! Today’s focus in Chicago was Brand Loyalty & Patient Experience. We built community and shared important learnings about today’s consumer and patient journey. Thank you for your insights Chrissy Daniels and Aaron Clifford! #HXSeminarSeries Key quoteables of the day: 1. You find what you’re looking for. If you are looking for negativity, you’ll find it. If you are looking for positivity, you’ll find it. 2. Telling people what they did right is what matters. Recognition is the gas in the engine of engagement. 3. To our teams in healthcare - we are not asking you to do more. We should ask - where is our best work not connecting? 4. Start with curiosity; not judgement. 5. Bring fun into the day! 6. We are all Experience Designers.

Today we're signing off from the floor of our last #HXSeminarSeries of the year! From New York to San Diego, Tampa, Houston, Minneapolis, and many more amazing cities, thank you to everyone who joined us across the country for our 2024 HX Seminar Series. Your insights and collaboration made our sessions truly impactful! If you didn’t get a chance to stop by one of our HX Seminars, we had packed agendas full of topics around engagement and retention, consumer experience, brand loyalty, and patient experience. To see where we'll be heading and what we'll be talking about next year, stay tuned for updates!