Product Talk

Worthy Read: Continuous interviewing with Kristian Collin Berge (CEO & Co-founder at UX Signals) by Afonso Franco How do you balance discovery and delivery? How do you make a regular habit of customer interviews? And how do you streamline the customer interview process? Kristian Collin Berge addresses all these questions in a clear and actionable way in this interview with Afonso Franco. Check it out here: https://buff.ly/40sQjzZ ❓ What strategies have you used to make continuous interviewing a sustainable practice in your product team, and how has it impacted your decision-making process? #prodmgmt #ux #engineering

“Just now possible.” Learn more about discovery: https://buff.ly/3NFFzqz #ContinuousDiscoveryHabits #prodmgmt #ux #engineering

"Customer interviews are one of the most impactful activities a product team can do. But only if we use the right methods." 🎯 Discover how to conduct effective customer interviews that uncover real insights! 🚀 This article explores: - Why solution-focused interviews can be misleading 🚫 - The importance of understanding customer context and needs 🧠 - Common pitfalls in interview question design 🕳️ - The power of story-based interviewing 📖 Key insights: - Avoid asking about future behavior or hypothetical scenarios 🔮 - Focus on specific instances of past behavior, not generalizations 🔍 - Open-ended questions yield richer, more actionable insights 🗝️ - Developing active listening skills is crucial for effective interviewing 👂 Want to improve your customer interview techniques? Check out the full article: https://buff.ly/4d2864l 📚 ❓What challenges have you faced when conducting customer interviews? Share your experiences in the comments below.

Worthy Read: Rethinking personas: Empathy and inclusion in UX design by Letitia Rohaise The double-diamond framework for design relies heavily on personas. But, argues Letitia Rohaise, personas obscure varied and real user experiences in favor of something that’s contrived. Plus, personas can reinforce existing biases and lead us to further marginalize under-represented groups. Explore a few alternatives to personas in this insightful article. Check it out here: https://buff.ly/49l5ZpH ❓ How can we move beyond traditional personas to ensure more empathy and inclusion in UX design? What alternative methods like Jobs-To-Be-Done or Empathy Maps have you used, and how have they impacted your design process? #prodmgmt #ux #engineering

Add discovery to your sprint retrospectives. Learn more about avoiding handoffs: https://buff.ly/4fcYjcM #ContinuousDiscoveryHabits #AvoidHandoffs #prodmgmt #ux #engineering

"We were literally set up for success. But still, transforming an entire organization and all of their ways of working into a more product-led setup is a challenging thing." - Stephanie Leue 🎯 Discover how Stephanie Leue led Doodle's transformation from a feature factory to a product-led organization! 🚀 This article and video explores: - The challenges of implementing continuous discovery 🧩 - The importance of defining problems and hypotheses correctly 📝 - Balancing discovery with delivery pressures ⚖️ - Using flight levels to organize product work 🛫 Key insights: - Mapping the problem space is crucial for effective discovery 🗺️ - Transparency between PMs and designers improves collaboration 🤝 - Empowering teams to do their own research, guided by a UX researcher 🔍 - The interconnectedness of vision, strategy, and day-to-day work 🔄 out the full interview: https://buff.ly/3Wvdeae 📚 ❓ What challenges have you faced in shifting from a feature factory to a more product-led approach? Share your experiences in the comments below.

"If an organization wants to shift to product teams (empowered to drive outcomes) they need to structure them so each team includes the necessary skills and abilities required to build and deliver customer value." 🎯 Discover how companies can successfully transition from functional teams to value-driven, cross-functional squads! 🚀 This article explores: - The challenges of moving from delivery/feature teams to product teams 🔄 - Strategies for reorganizing team structures 🏗️ - Tips for improving collaboration and alignment 🤝 - Common pitfalls to watch out for during the transition 🚧 Key insights: - Use diagrams to demonstrate the benefits of new team structures 📊 - Start with a clear product strategy and align on customer problems 🎯 - Enhance collaboration through design sprints and intentional onboarding 🧠 - Clarify roles and responsibilities within new team structures 📝 - Acknowledge that the transition may feel slow at first, but benefits come in the long run 🕰️ Want to smoothly transition your organization to value-driven teams? Check out the full article: https://buff.ly/3WIkrFm 📚 ❓What challenges have you faced or anticipate facing when transitioning to cross-functional product teams? Share your thoughts in the comments below.

Worthy Read: How to Learn and Practice Product Management in a Feature Factory by John Cutler Many product people want to take an outcome-driven approach to product, but feel limited or constrained—especially when they find themselves working in a feature factory. Rather than trying to change your entire organization, John Cutler offers practical ideas and specific steps you can take on an individual level that will help you develop your product skills. Check it out here: https://buff.ly/3TN7bh6 ❓ What’s one way you’ve successfully practiced product management skills, even in a feature factory environment, and how did it help you grow? #prodmgmt #ux #engineering

Worthy Read: Design for prevention, not protection by Ida Persson Apple recently released a feature called “Check in,” which allows users to alert friends and family that they’ve safely arrived at their destination. This led Ida Persson to wonder: Why is it that so many design solutions focus on the people who experience the harm rather than the people causing it? This is a brief but thought-provoking piece on how our design decisions might create a safer world rather than protecting us from an unsafe one. Check it out here: https://buff.ly/3wfHCMk ❓ How can we shift our design thinking from protecting potential victims to preventing harm in the first place? What features or solutions could help create a safer world for everyone? #prodmgmt #ux #engineering

"Just because an idea isn't something you're going to pursue today doesn't mean it won't be worth pursuing at some point in the future." 🎯 Discover how Plum manages customer feedback and product ideas using Pendo! 🚀 This article explores: - How to collect structured feedback from customers and internal stakeholders 📝 - The process of reviewing and prioritizing incoming requests 🔍 - Ways to manage quick wins alongside strategic initiatives ⚖️ - Keeping stakeholders informed about the status of their requests 📢 Key insights: - Use a feedback form to gather context around feature requests 🗂️ - Allow customers and team members to upvote existing ideas 👍 - Regularly review and triage incoming feedback 🔄 - Automate status updates to keep requesters informed 🤖 - Balance quick wins with long-term strategic goals 🏆 Want to improve how you manage product ideas and customer feedback? Check out the full interview: https://buff.ly/3yiPwGi 📚 ❓How do you currently manage and prioritize customer feedback and feature requests in your product development process? Share your approach in the comments below.