Today, for #CXDay, we celebrate the incredible work being done to improve the public's experience with federal services. At the Partnership, we are committed to helping agencies deliver customer-first services that meet the needs of every individual.
Only 23% of Americans believe the federal government’s services are easy to navigate, that’s why it’s important for the government to transform how it serves the public by focusing on three key areas:
1️⃣ Put the customer first: Agency staff, from leadership to career employees, should be accountable for delivering a top-notch customer experience. Agencies should also identify senior officials to lead customer experience work, fund and staff customer experience teams, and encourage the adoption of best practices across the organization.
💼 Tackle recruitment challenges: Agencies must recruit skilled individuals in CX, data and technology to enhance service delivery.
📊 Improve data sharing and collection: Congress should support legislation for easier collection and exchange of customer data, enabling agencies to enhance public services while ensuring privacy through secure data-sharing systems.
Learn more about the importance of a customer-friendly, responsive federal government that puts people at the center of everything it does.
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