Partnership for Public Service

We are pleased to announce that we have been awarded a $10 million grant from Google.org to support the development of the Partnership for Public Service Center for Federal AI™, a hub dedicated to growing AI literacy and cultivating AI leadership and talent within the federal government.     Read our latest blog post on how we’ll be leading the charge in federal AI training. ➡️ https://lnkd.in/erfZX9Hr    

In our latest episode of Transition Lab, we sat down with our vice president of government affairs, Jenny Mattingley, to explore how political leaders can enhance government efficiency and performance. With years of experience in federal leadership, including at the Office of Management and Budget and White House Leadership Development Program, Mattingley joins us to share practical insights on improving public service in a complex political landscape. Tune in to hear her insights: https://lnkd.in/ez-J7XPY

The Inflation Reduction Act's (IRA) clean energy tax incentives are: 💡 Lowering energy costs for families ⚙️ Bringing back and strengthening manufacturing 💼 Creating good-paying jobs across the nation The U.S. Department of the Treasury wants to hear your story about using its clean energy incentives to help educate more Americans of its support and benefits. Learn more and share your story through the Clean Energy Storytelling Program today ➡️ https://lnkd.in/emK5BXZ5

At this year’s #Sammies2024, we honored Amira Choueiki Boland with the Management Excellence Medal for her work at the Office of Management and Budget. As their first-ever customer experience lead, Amira has pioneered policies, empowered agency public servants and built teams dedicated to improving services for people going through pivotal life events -- whether transitioning out of the military, welcoming a new child or recovering from disaster. Her work has not only boosted public trust but has also permanently reshaped how the federal government delivers essential services. Help us continue celebrating the dedication and impact of public servants by submitting your nominations for the 2025 Sammies! https://lnkd.in/eRWryArq

Placing highly capable people in positions of authority across the federal government is essential for effective governance and regaining the public’s trust. Vice President of Government Affairs Jenny Mattingley shares three actions Congress, agencies and the incoming administration should urgently take to develop and support its leaders.    Read her Government Executive article here: https://lnkd.in/e9pqNvgP  

Trust in government is essential for a strong democracy. Paul Hitlin, a senior manager at the Partnership, outlines five key strategies that federal leaders, employees and agencies can follow to help improve the public’s confidence in the federal government.    Read the article in The Pew Charitable Trusts: https://lnkd.in/eQGYSQM3

This month, we hosted an event with the Syracuse University Institute for Democracy, Journalism and Citizenship to explore our latest research on young adults' perceptions of the federal government. Panelists shared insights on federal careers and ways the government can better engage young people. Read three key takeaways from the discussion here: https://lnkd.in/evDY4XRM

As Election Day approaches, confidence in a peaceful transfer of power is growing. Our latest survey reveals that 66% of Americans agree a peaceful transfer of power will occur, a significant 17-point increase since March. Additionally, the public overwhelmingly supports the importance of this democratic tradition, with more than 90% agreeing that cooperation between administrations is crucial to a strong democracy.  Read more from our Center for Presidential Transition: https://lnkd.in/e6bNkWdQ 

In the first of six commentaries for Government Executive, the Partnership's vice president of government affairs, Jenny Mattingley, shares five important reforms to enhance federal efficiency and accountability: • Modernize leadership requirements  • Make it easier to hire and keep great public servants  • Hold poor performers accountable  • Make better use of AI and data to achieve positive outcomes for the public  • Build modern, customer-friendly services    Read how these reforms are critical for modernization, stronger leadership and a more responsive and effective federal workforce: https://lnkd.in/gKSAduT9

In our latest customer experience (CX) analysis, we explore the internal factors within employee experience that contribute to a positive customer experience. Building on past research, we aimed to identify measurable elements of agency work environments that correlate with a positive internal customer experience for federal employees—ultimately enhancing the experience for the public.     Through our examination of employee experience and human capital data, we identified four key factors linked to an internal employee customer experience:      • Employee engagement  • Effective leadership  • Employee input  • Internal communication    Knowing these factors, we developed a new way for federal leaders to assess and enhance the performance of their organizations in CX – the Employee Customer Experience Factors. This innovative measure shines a light on organizations that excel in fostering constructive environments for mission delivery, ultimately enhancing the experiences of the public we serve. Our analysis enhances transparency in government performance, promotes accountability and provides federal leaders with a valuable tool to improve their organizations and achieve better outcomes for the public.     This work aligns with our vision for a better government and supports our ongoing advocacy for systemic reforms aimed at driving change in government and providing efficient, customer-friendly services.    By introducing and eventually expanding the Employee Customer Experience Factors, the Partnership for Public Service aims to support federal leaders in creating environments that foster delivery on their critical missions and service to the public.  Learn more: https://lnkd.in/d3Dara3u