Congratulations to Arfa Alam, the Partnership's Research, Analysis and Evaluation team and the Office of Customer Experience at GSA on receiving a 2024 Service to the Citizen Award for the CX Organizational Design Roundtable Series!🎉 In collaboration with the Office of Management and Budget, the roundtable series brought together CX leaders from across 14 agencies to share strategies and resources, help strengthen networks and offer a clear guide to improve customer experience. Read our reflection of the CX Organizational Design Roundtable Series here: https://lnkd.in/efsxPh2Z
🌟 We're thrilled to celebrate the Partnership for Public Service and The Office of Customer Experience at GSA for the CX Organization Design (CX Org Design) Roundtable series! 🌟 Launched in response to an OMB survey, the series uses Human-Centered Design (HCD) principles to improve organizational design, culture, and governance. 🔍 With expert-led sessions and a mentor-protege system, over 14 CX offices are sharing best practices and enhancing service delivery. The series has garnered praise for its insights, diverse speakers, and collaborative approach, with support from figures like former Secretary Bob McDonald. 📈 The goal: Institutionalize best practices across federal agencies by December 2025, driving systemic change and improving public service. Congratulations to Alexander Lopez-Perez, Amber Chaudhry, Arfa Alam & Mo E.! Learn more: https://lnkd.in/g5CPYY5S #CXOrgDesign #CustomerExperience #GSA #FederalGovernment