Quality Assurance & Training Connection

2024 QATC Annual Conference Tuesday-Thursday, September 17-19 Hilton Nashville Downtown Hotel Check out the agenda and register today at https://cvent.me/mNB1Q1 for the QATC Annual Conference! The draft agenda is now on the website at https://lnkd.in/dqAdr-u Here is a sampling of some of the session topics: * AI Essentials for Learning and Development Professionals * Quality Standards in a Brave New World * Best Practices for Rolling Out QA Automation * Do You Know Who You’re Training? * Improving Call Soft Skills With Quality Monitoring * The Agile Contact Center – 5 Hallmarks That Ignite Results-Driven Performance * Noteworthy or Nonsense: Real-Talk on the Top CX Trends of 2024 * Training Across Cultures: Effective Training Strategies for a Global Workforce * Fostering Employee Engagement in Today's Contact Center * No Silver Bullets: A Holistic Approach to Accelerating Agent Proficiency Don't miss the Early Bird discount! Register before August 1 at https://cvent.me/mNB1Q1 to receive $100 off the registration fee. Then bring your whole team and get the multi-attendee discount with three or more attendees! More information is available on our website at https://lnkd.in/ryQ4Eh Hope to see you in Nashville in September!

It's going to be a great week! Register today for our complimentary Virtual Conference on Techniques for Training, Coaching & Employee Engagement, which is set for June 12-14, 2024! What is the most important asset of your contact center? Your people! When it comes to providing excellent service to your customers, the agent is the face and voice of your company. When selecting a workforce, recruiting campaigns focus on identifying important traits, skills, or abilities in individuals. But once you hire the best employees, you must keep them trained, coached, and engaged. Our complimentary virtual conference on Techniques for Training, Coaching and Employee Engagement, brought to you by CrmXchange and QATC, will help you to get the most from your people with your training, coaching, and employee engagement programs. For no cost, without leaving your office, you can: • Attend the live sessions that are most interesting to you and your team • Browse Exhibitor Booths • Learn more about vendors, analysts, and speakers • Network with other attendees • Enter to win prizes Click here to register now: https://lnkd.in/e3h3E7vk This year's expert speakers are presenting the following topics during the virtual conference: Best Practices to Make Every Agent Your Best Agent. The performance of contact center agents fluctuates, resulting in unpredictable business outcomes and an uneven customer experience. In this session we discuss the art of transforming every agent into a star performer. Elevating Coaching Practices - A Journey from Basic to Optimal Performance. Join us for an insightful exploration of coaching best practices, illuminating the dynamic relationship between behavioral and KPI-driven coaching. Discover actionable insights that will optimize your coaching program, fostering tangible results in employee development and organizational success. Gamify Your Teaching - Engaging Strategies for Interactive Learning. In this session you'll discover the art of harnessing game formats to both review and teach topics effectively. We will dive into strategies for maximizing engagement, offering invaluable tips on crafting games that captivate your audience and enhance learning experiences. Best Practices in Training, Coaching, and Employee Engagement. Looking for proven techniques and great ideas you can implement immediately in your organization? Game Time - Learn Best Practices, Win Prizes, Play Jeopardy! Hear best practices from your peers and the conference sponsors in a fun, interactive format! Play Jeopardy to learn and win prizes! All sessions are recorded and available for a week after the event. Hope to see you online this week!

March is just around the corner! Don’t let time get away from you – register today for the 2024 SWPP Annual Conference, which is set for Monday, March 4-Wednesday, March 6 at the Omni Nashville Hotel in Nashville, Tennessee. You can get details about this exciting event on the SWPP website at https://lnkd.in/eG-6j-Q. The Early Bird discount is available through January 31, 2024, so register today! https://cvent.me/lRXzWB Take some time to check out the agenda at https://lnkd.in/e3QdeBq and start planning which sessions you will attend to get the most out of this exciting event! Here are the costs for the conference: Early Bird Registration before February 1, 2024: $1,695 for members $1,945 for non-members $1,990 for non-members with a one-year membership included Registration after February 1, 2024: $1,795 for members $2,045 for non-members $2,090 for non-members with a one-year membership included $150 discount per person for three or more attendees from one company Hurry and reserve your hotel room! Our block of rooms at the Omni Hotel is available at the conference rate of $309 per night until February 2, 2024. You may book online at https://lnkd.in/e5xTAJJH or call 1-800-THE-OMNI and use the SWPP Annual Conference to receive the conference rate. There are many other hotels in the downtown Nashville area if this does not fit in your plans or it is sold out. However, there is always limited availability at downtown hotels, so please make your hotel reservations as soon as possible. Hope to see you in Nashville in March!

Be an Early Bird and Save $100 on the SWPP Annual Conference! Join us from Monday, March 4-Wednesday, March 6 at the Omni Nashville Hotel in Nashville, Tennessee for the 2024 SWPP Annual Conference.   A draft conference agenda, detailed information, and the registration link are now available on the SWPP website at https://lnkd.in/eG-6j-Q.  Register today to save $100 with Early Bird registration, which is available through Wednesday, January 31!  Register today at: https://cvent.me/lRXzWB Take some time to check out the agenda at https://lnkd.in/e3QdeBq and start planning which sessions you will attend to get the most out of this exciting event! There are over 70 sessions scheduled for this conference, and you will not want to miss hearing industry experts and your peers present great information about industry trends and hot topics of interest to all. Registration for the 2024 event is open now and you can register online at:  https://cvent.me/lRXzWB Costs for the 2024 SWPP Annual Conference:Early Bird Registration before February 1, 2024: $1,695 for members $1,945 for non-members $1,990 for non-members with a one-year membership included Registration after February 1, 2024: $1,795 for members $2,045 for non-members $2,090 for non-members with a one-year membership included$150 discount per person for three or more attendees from one company Hurry and reserve your room!  We have a block of rooms at the Omni Hotel at the conference rate of $309 per night until February 2, 2024. You may book online at  https://lnkd.in/e5xTAJJH or call 1-800-THE-OMNI and use the SWPP Annual Conference to receive the conference rate. Hope to see you in Nashville in March!

If you missed our 2023 QATC Annual Conference, you missed so many amazing sessions! We would like to share some of that great content in the coming months and give you the opportunity to see some of these informative sessions presented as complimentary web seminars. Join us tomorrow -- Tuesday, December 12 at 11:00 CT -- for the first one of these web seminars, “Happy Agents = Happy Customers = Happy Business.”  You do not want to miss this exciting event! Here are more details:  Date: Tuesday, December 12, 2023 Time: 11:00 am-12:00 pm CT Happy Agents = Happy Customers = Happy Business. Agents are the greatest asset in a Contact Center. A lot is demanded from them, both from the business and the customer. Are we really doing enough to motivate agents? Gamification is becoming more and more prevalent in today’s world – but get it wrong, and it’ll have the opposite effect. Get it right, and you have an engaged, motivated, and inspired community of agents. In this session we’ll explore how to create a gamification program to make agents the center of your success. – Speaker: Chris Mounce, Evaluagent Click here to register for this complimentary web seminar: https://lnkd.in/gFdQh5mz For more details about QATC web seminars, go to https://lnkd.in/dRNUwdi3.  Hope to see you tomorrow!