Quess GTS

A well designed service desk is a game-changer for organizations and requires leverage of new tools to ensure that service levels are met. This means going beyond ticket generation to automation for ticket resolution. Applications such as ServiceNow are integrated with enterprise systems and capture valuable data for resolution. When monitoring systems identify an outage or performance issue, the service desk is alerted and captures that information. With today’s technology just displaying a list of contacts to call is not sufficient. Automated notification of internal or third-party contacts will reduce time of resolution and trigger the correction activities. With GenAI the notification may include suggested steps to be taken based on similar tickets captured in the system. Over time, we will see more scenarios where AI can trigger the steps for resolution. The service desk will continue to evolve as a strategic source of orchestration to triage incidents, reduce downtime, ensure optimization of resources, and accelerate resolution. Contact Quess GTS https://lnkd.in/gkvKTY9a to explore how to maximize automation and take initial steps towards AIOps.     #ServiceDesk #ITSupport #IssueResolution #BusinessEfficiency #ITServiceManagement #WorkflowOptimization #CustomerSupport #TechSupport #aiops #servicenow #automation #itsm #genai

The recent hurricanes and floods in the Southeast along with the global risk of Cyber intrusion, require firms to document and test their recovery capabilities on a periodic basis. The demands of modernization have resulted in some firms deferring required documentation and simulation of business continuity scenarios including a "tabletop" exercise of recovery steps.   A comprehensive DR plan helps ensure that businesses can swiftly recover, mitigate risks, and ensure effective communication with internal and external parties. Contact Quess GTS @ https://lnkd.in/gkvKTY9a to assess your business continuity capabilities, evaluate data center relocation options, and perform an infrastructure health check.   #Infrastructure #DisasterRecovery #RiskManagement #BusinessContinuity #BusinessResilience #CrisisManagement #TechnologyInfrastructure #RiskMitigation #relocation #datacenter #cyberintrusion

Quess GTS, a provider of digital platforms and technology, infrastructure, and business process services for insurance, announced that it will integrate ACORD Solutions Group's Transcriber IDP solution into its property and casualty and reinsurance solutions enabling clients to easily extract data from ACORD Forms, Carrier loss runs, and other submission documents. This partnership will help MGAs, brokers, and carriers automate submission intake processing by eliminating data entry, improving data accuracy, and transforming the underwriting process. Read more about our partnership: https://lnkd.in/eaHC5j8j Contact Frank Bianchi at https://lnkd.in/gkvKTY9a to request a demo of this exciting Intelligent Document Processing solution.  #acord #IDP #mgas #insurancebrokers #carriers #reinsurance #propertyandcasualtyinsurance

We're thrilled to see industry collaboration in action. Join the conversation at the Maureen Data Systems 7th Annual Cyber Security Conference, where cutting-edge innovation meets business impact. At Quess GTS, we understand the power of partnerships in delivering transformative solutions. Kudos to Maureen Data Systems for hosting this fantastic event—looking forward to all the insights and new connections! #InnovationInAction #TechSummit #PartnershipsMatter #BusinessTransformation

As organizations navigate rapid application transformation to meet ambitious growth targets, they face unprecedented infrastructure challenges. Quess GTS managed services and technology expertise aligns with your modernization roadmap with the infrastructure needed to mitigate Cyber risk, optimize Cloud, introduce AI and support real-time analytics. We partner to plan and manage environments that meet performance, security, scalability, and operational needs. Contact Quess GTS @ https://lnkd.in/gkvKTY9a to ensure your accelerated deployments have a safety net of Quess GTS expertise and solutions for today's innovation demands.     #ManagedServices #BusinessTransformation #AIIntegration #ITManagedServices #OutsourcedIT #ManagedITSolutions #AppModernization #ScalableSolutions #helpdesk #fieldtech #brainhunter #cyber #smbsecurity

One of the great things Frank Bianchi enjoys when attending #ITC2024 is when he can bring customers and partners together to discuss strategic solutions..Thank you Mikhail Grishin and Mark Bennett for a great session. MANIT LLC ACORD Solutions Group Quess GTS

At #ITC2024 Frank Bianchi Quess GTS with Susan Winkler Connecticut Insurance & Financial Services (CT IFS) to partner globally .. #earlystage #insurtech #startups

Day 1 at #itc2024 was full of exciting interactions with customers and partners. The #insurance industry is energized by #innovation and #transformation. There is also an emphasis on #riskmitigation and #ROI as investments need to generate results. If you are at the conference, contact me Frank Bianchi Quess GTS to launch you #modernization initiatives with a commitment to success and results. I look forward to a great Day 2. #mgas #carriers #insurtechs #insurancebrokers #ai #analytics #cloudoptimization #analytics #submissions #underwriting #claims #weensureyouinsure

When implementing a strategic platform such as Duck Creek, time to market is an important success factor to generate revenue, introduce new products and reduce project cost. For any Commercial P&C and Specialty lines product, Quess GTS offers automated testing services as a key Duck Creek partner, to transform all new business processes from submission, quote, underwriting and bind/issue. We automate testing in components, end-to-end processing through User Acceptance Testing. Quess GTS's regression test suites, enhanced with Selenium automation, will reduce testing cycle times by 40%. Contact Quess GTS https://lnkd.in/gkvKTY9a to unlock the benefits of faster, more predictable deployments. #DuckCreek #Insurance #AutomatedTesting #DuckCreekTesting #FasterDeployments #TestAutomation #selenium #specialtylines #commercialinsurance #propertyandcasualty #mga

Quess Corp Limited is proud to be part of the ACORD partnership offering #MGAs, #insurancebrokers and #carriers an AI-based solution to digitize ACORD forms, loss runs and other submission documents for Underwriting transformation! #ai #idp #duckcreek #commercialines #specialtylines #propertyandcasualty National Association of Mutual Insurance Companies (NAMIC) LIMRA NAPEO - The National Association of Professional Employer Organizations #lowcodeplatforms