Quess GTS

Customer Lifecycle Management (CLM) fosters meaningful relationships from onboarding, service, and expansion of products and services purchased. Each customer interaction is an opportunity to build loyalty. The customer journey also includes anticipating and responding to their changing needs. At Quess GTS, we leverage data, analytics and GenAI to analyze customer behavior, forecast trends, and deliver personalized customer experience. Our multi-channel customer approach ensures effective communication through their preferred channels including text, email, contact center and social media. Improved customer acquisition and retention results are enabled through an effective CLM strategy. Reach out to Quess GTS https://lnkd.in/gkvKTY9a to enhance your CLM strategy and implement Digital technologies to build loyalty and trust throughout the customer journey.     #CustomerLifecycleManagement #CustomerEngagement #DataDriven #CustomerExperience #CustomerInsights #CustomerLoyalty #AI 

#Quess GTS (#Digitide) Powers Strong Q2 for Quess Corp Limited Naozer Dalal | Mohan CK | Daniele Pedrazzoli | Marc Bolduc, CPA, CA | Paresh Vankar | Suraj Prasad | RUCHI AHLUWALIA , SPHR | Gurmeet Chahal

Organizations often get conflicting guidance regarding technologies used for automation. Over the last few years, organizations have invested in robotic process automation (RPA) or low-code platforms which have configurable workflow, rules, and orchestration capabilities. With the maturity of AI, there is some ambiguity on how Digital technologies work together and which is best to deploy for specific use cases. One rule of thumb to consider is leveraging RPA and Low-code platforms to eliminate manual processing or trigger actions based on defined rules. AI is best used to ingest data sources, automate decisions and make data-driven recommendations. Together we offer an integrated Intelligent automation application bundle to achieve process optimization, minimize technical debt and improve decision-making capabilities for knowledge workers such as Loan officers, Underwriters, Compliance analysts, and Claims examiners. Contact Quess GTS @ https://lnkd.in/gkvKTY9a to unlock value and transform risk mitigation, customer interaction and daily transaction processing.      #LowCodeplatforms #DigitalTransformation #BusinessEfficiency #AIpoweredAutomation #BigDataAutomation #IntelligentAutomation #WorkflowAutomation

A well designed service desk is a game-changer for organizations and requires leverage of new tools to ensure that service levels are met. This means going beyond ticket generation to automation for ticket resolution. Applications such as ServiceNow are integrated with enterprise systems and capture valuable data for resolution. When monitoring systems identify an outage or performance issue, the service desk is alerted and captures that information. With today’s technology just displaying a list of contacts to call is not sufficient. Automated notification of internal or third-party contacts will reduce time of resolution and trigger the correction activities. With GenAI the notification may include suggested steps to be taken based on similar tickets captured in the system. Over time, we will see more scenarios where AI can trigger the steps for resolution. The service desk will continue to evolve as a strategic source of orchestration to triage incidents, reduce downtime, ensure optimization of resources, and accelerate resolution. Contact Quess GTS https://lnkd.in/gkvKTY9a to explore how to maximize automation and take initial steps towards AIOps.     #ServiceDesk #ITSupport #IssueResolution #BusinessEfficiency #ITServiceManagement #WorkflowOptimization #CustomerSupport #TechSupport #aiops #servicenow #automation #itsm #genai

The recent hurricanes and floods in the Southeast along with the global risk of Cyber intrusion, require firms to document and test their recovery capabilities on a periodic basis. The demands of modernization have resulted in some firms deferring required documentation and simulation of business continuity scenarios including a "tabletop" exercise of recovery steps.   A comprehensive DR plan helps ensure that businesses can swiftly recover, mitigate risks, and ensure effective communication with internal and external parties. Contact Quess GTS @ https://lnkd.in/gkvKTY9a to assess your business continuity capabilities, evaluate data center relocation options, and perform an infrastructure health check.   #Infrastructure #DisasterRecovery #RiskManagement #BusinessContinuity #BusinessResilience #CrisisManagement #TechnologyInfrastructure #RiskMitigation #relocation #datacenter #cyberintrusion

Quess GTS, a provider of digital platforms and technology, infrastructure, and business process services for insurance, announced that it will integrate ACORD Solutions Group's Transcriber IDP solution into its property and casualty and reinsurance solutions enabling clients to easily extract data from ACORD Forms, Carrier loss runs, and other submission documents. This partnership will help MGAs, brokers, and carriers automate submission intake processing by eliminating data entry, improving data accuracy, and transforming the underwriting process. Read more about our partnership: https://lnkd.in/eaHC5j8j Contact Frank Bianchi at https://lnkd.in/gkvKTY9a to request a demo of this exciting Intelligent Document Processing solution.  #acord #IDP #mgas #insurancebrokers #carriers #reinsurance #propertyandcasualtyinsurance

We're thrilled to see industry collaboration in action. Join the conversation at the Maureen Data Systems 7th Annual Cyber Security Conference, where cutting-edge innovation meets business impact. At Quess GTS, we understand the power of partnerships in delivering transformative solutions. Kudos to Maureen Data Systems for hosting this fantastic event—looking forward to all the insights and new connections! #InnovationInAction #TechSummit #PartnershipsMatter #BusinessTransformation

As organizations navigate rapid application transformation to meet ambitious growth targets, they face unprecedented infrastructure challenges. Quess GTS managed services and technology expertise aligns with your modernization roadmap with the infrastructure needed to mitigate Cyber risk, optimize Cloud, introduce AI and support real-time analytics. We partner to plan and manage environments that meet performance, security, scalability, and operational needs. Contact Quess GTS @ https://lnkd.in/gkvKTY9a to ensure your accelerated deployments have a safety net of Quess GTS expertise and solutions for today's innovation demands.     #ManagedServices #BusinessTransformation #AIIntegration #ITManagedServices #OutsourcedIT #ManagedITSolutions #AppModernization #ScalableSolutions #helpdesk #fieldtech #brainhunter #cyber #smbsecurity

One of the great things Frank Bianchi enjoys when attending #ITC2024 is when he can bring customers and partners together to discuss strategic solutions..Thank you Mikhail Grishin and Mark Bennett for a great session. MANIT LLC ACORD Solutions Group Quess GTS

At #ITC2024 Frank Bianchi Quess GTS with Susan Winkler Connecticut Insurance & Financial Services (CT IFS) to partner globally .. #earlystage #insurtech #startups