QuestionPro

The research landscape is evolving faster than ever. Are you keeping up? Join us on March 27 at 11:00am CT for a live product showcase where we’ll unveil new research tools designed to help you collect richer insights, improve data quality, and make smarter (and faster) decisions. What’s in store for you? ✅ Enhancing Insights with LiveCast: See how real-time video responses provide richer, more authentic feedback and a deeper understanding of respondent sentiment. ✅ Strengthening Data Accuracy with AI-Generated Attention Checks: Learn how AI-driven attention checks filter out disengaged respondents and improve response reliability without adding friction to surveys. ✅ Ensuring High-Quality Data with AI-Powered Tools: Discover how AI detects low-quality responses, flags potential fraud, and keeps your datasets clean and trustworthy. 🔗 Save your spot here: https://lnkd.in/g8zAArWi   Whether you're fine-tuning your research approach or exploring new ways to enhance data quality, this session is a must-watch!

For the first time ever, we’re bringing back an MRX Unplugged favorite! Join us for our first-ever rerun as we dive into Cross Tab and Correlation Analysis, two powerful tools for uncovering hidden patterns in your data. Whether you're segmenting audiences or identifying trends, this episode will help you turn raw data into meaningful insights.

If the idea of improving your CX strategy isn’t enough to get you to Customer Connect Expo 2025, how about this—it’s in Las Vegas.  And because we want to make it easy for you, here’s a 75% discount on your delegate pass. No excuses now. 📍 Register here: https://lnkd.in/grq92TTJ 🔹 Use code: QUESTIONPRO75 Oh, and Raj Sivasubramanian will be dropping some serious knowledge on AI in the contact center. His talk, "Balancing Customer and Company Benefits of AI in the Contact Center," will tap into: ✅ How to use AI for efficiency without sacrificing the customer experience ✅ Why an AI-first strategy can backfire if done wrong ✅ Lessons from brands successfully striking the right balance Learning + Vegas? That’s a win-win. 🎲 #CCLV25 #CustomerExperience #AI

Employee experience is more than just satisfaction; it is a key driver of productivity, retention, and overall business success. But what role do researchers play in shaping it? In this session, we will explore how market research methodologies can enhance employee experience strategies, what metrics matter most, and how organizations can create data-driven workplaces that thrive. Join us for an insightful discussion with industry experts on the evolving role of research in employee experience. 🎙️ New to streaming or looking to level up? Check out StreamYard and get $10 discount! 😍 https://lnkd.in/d8srjNpS

Live from #Transform2025! The QuestionPro team is making the most of it, kicking things off with a great happy hour, catching up with our amazing clients, and moderating a panel today. If you’re here, come say hi to Arti Pullins, Sanja Licina, Ph.D.! P.S. Ask us about our card trick, you won’t regret it.   #Transform2025

CX leaders, the pressure is on. Are you ready? Picture this: You’re in a leadership meeting, and the CFO asks, “What’s the ROI of our CX program?” Gone are the days when "great experiences" were enough—now, every initiative must prove its business impact. ✔️Budgets are tighter. ✔️Executives expect measurable results. ✔️CX teams must justify their value—or risk being deprioritized. So, how do we ensure CX isn’t just an expense but a driver of growth? On March 26th, I’ll be joining CX behind the Scenes to explore the forces reshaping CX and what leaders must do to stay ahead. We’ll cover: ✅ Why CX must go beyond feel-good experiences to deliver tangible business impact. ✅ How to reposition CX as a strategic necessity, even when budgets shrink. ✅ The role of AI, analytics, and evolving customer success strategies in proving ROI. Join us for this crucial discussion. 📅 March 26, 2025 | 11:00 AM CT  🔗 https://lnkd.in/gQZyC8zx Can’t make it live? Register anyway, and we’ll send you the recording! #CustomerExperience #CXLeadership #BusinessGrowth #ROI

If you’re in CX, here’s an event you don’t want to miss. The awesome Raj Sivasubramanian is speaking at Customer Connect Expo 2025 in Las Vegas on April 16-17! His session, "Balancing Customer and Company Benefits of AI in the Contact Center," will tackle how leading brands are leveraging AI to drive cost efficiency while still delivering exceptional customer experiences. Expect insights on: ✅ Why over-prioritizing cost savings can backfire on long-term customer loyalty ✅ How to use AI for both productivity and better customer support ✅ Real-world examples of AI-powered CX done right And because we like to keep things interesting… keep an eye out for our next post. We may or may not have a surprise for you. 😉 📅 Learn more: https://lnkd.in/grq92TTJ #CCLV25 #CustomerExperience #AI

Not long ago, customer experience was the rising star of business strategy. Companies invested heavily, promising seamless journeys and frictionless interactions. But now, it’s a different story. Budgets are tightening, executives are demanding ROI, and CX teams are under pressure to prove their worth. The question is no longer “Should we invest in CX?” but “How can we ensure it drives measurable and actionable business success?” In this session, CX strategist Eldon Phukuile will explore the forces reshaping CX, from budget constraints and ROI-driven leadership expectations to AI and data-driven decision-making. Key takeaways: ✅ Why CX must go beyond "good experiences" to deliver measurable, business-aligned value that integrates both tangible utility and emotional engagement. ✅ How to reposition CX as a business necessity amidst budget cuts and CEO-driven ROI expectations, ensuring its seat at the executive table. ✅ What leaders must do to stay ahead, leveraging AI, analytics, and evolving customer success strategies. Tune in on: March 26th @11 AM (CT) Register now and learn how to position CX as a revenue-driving function and secure its role in shaping business success. About the guest speaker: Eldon Phukuile is a business growth strategist, CX consultant, and transformation advisor with expertise in IT, analytics, and customer experience. Originally from South Africa, he spent 15 years in IT before shifting to business transformation. Now based in Canada, he helps organizations drive growth by aligning customer value with strategy, culture, and operations, focusing on business growth and financial services. A co-founder of Customer Experience South Africa and author of the LinkedIn newsletter “CX Drives Business Growth,” Eldon is also a member of the CXPA Canada regional council. His current area of interest lies in understanding the physiological impact of customer experience, linking CX strategy to human well-being and decision-making at a biological level. 📌 Can't make it live? Sign up anyway, and we'll send you the recording afterward!

We couldn't be more excited to announce our partnership with MarketCulture Strategies! Combining the masterful MarketCulture MRI Benchmark, with QuestionPro will enable businesses to use employee insights to enhance customer satisfaction, uncover blind spots, and drive sustainable growth! Read more about our partnership here! https://lnkd.in/ekjSU5-C

🔥 What’s the one question that can make or break a career? Hint: It’s not about skills. It’s not about experience. It’s about bias. In our latest #QuestioningGurus episode by QuestionPro, we flipped the script on International Women's Day and tackled a game-changing topic: 👉 How the questions we ask (or don’t ask) shape workplace reality. With Dr. Dave Kennedy, Ph.D. & Noa Rein from Career Science, we explored how #biases sneak into everyday workplace conversations—and what #leaders, HR, and allies can do about it. Key Takeaways: ✅ The hidden power of questions—how they define #opportunities and workplace culture. ✅ The gendered reality of interviews—why women get asked more about work-life balance than men ✅ How to design bias out of hiring & leadership (spoiler: it starts with better questions). ✅ What male allies can do today—hint: it’s not just about “noticing” bias, it’s about speaking up. ✅ Why measuring bias matters—and how #data can drive change at scale. 💡 One standout insight: 👉 “The questions you’re asked—and the ones you aren’t—shape your reality.” So, let’s talk: 📢 What’s a workplace question you’ve been asked that stuck with you—for better or worse? 🎧 Listen now: https://lnkd.in/dZT5E_hw Drop your thoughts in the comments! 👇 #InternationalWomensDay #Leadership #WorkplaceBias #QuestioningGurus #HR