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There’s no better way to start the year than with our annual webinar tradition, now in its 5th edition! Join us for an exclusive webinar featuring industry leaders sharing cutting-edge data and insights about how consumer behaviors evolved in 2024 and what lies ahead in 2025. Hear from experts Stephen Kraus (Professor, University of San Francisco), Jon Last (President, Sports & Leisure Research Group), and Dan Fleetwood (President of Research & Insights, QuestionPro). This year, we dive into the technological, cultural, and behavioral shifts influencing consumers and brands worldwide. From the most recent findings of the celebrated SLRG “Back to Normal Barometer” to forward-looking strategies shaped by AI, sustainability, and evolving consumer priorities, this webinar offers a comprehensive look into the trends driving decisions and opportunities in 2025. ➡️ Key takeaways from the webinar: - 2024 in Review: What we’ve learned about the consumer pulse and enduring shifts from the past year. - AI’s Role in Consumer Trends: How generative AI and automation are influencing consumer expectations and business strategies. - Engaging the 2025 Consumer: Practical tips to attract and retain customers amidst shifting economic and cultural priorities. - Opportunities for Brands: Dominant consumer trends and how brands can lead, adapt, and grow in the year ahead.

Start the year with insights that matter! 🔥 Join us on January 29th for our 5th annual Consumer Trends webinar, where industry leaders will share the latest data and insights on how consumer behaviors evolved in 2024 and what to expect in 2025. 💡 Key Takeaways: - A review of 2024’s biggest consumer trends. - How AI and automation are influencing consumer expectations. - Strategies to engage and retain the 2025 consumer. - Opportunities for brands to adapt, lead, and grow. Hear from experts Stephen Kraus (Professor, University of San Francisco), Jon Last (President, Sports & Leisure Research Group), and Dan Fleetwood (President of Research and Insights, QuestionPro) as they discuss the technological, cultural, and behavioral shifts shaping the future. Even if you can’t attend live, register to receive the recording and slides after the session. Sign up here: https://hubs.li/Q033Zcxq0

Imagine a workplace where every voice is heard, ideas are freely exchanged, and growth thrives. This is the power of psychological safety – a cornerstone of exceptional customer experiences. In the first CXBS episode of the year, tune in as Karl Sharicz and Sandy Mathis explore the secrets to building a fearless culture where feedback is not only welcomed but celebrated. Takeaways: - How to create a culture of psychological safety within your teams. - The critical role of vulnerability in fostering open and honest communication. - Practical steps to normalize feedback conversations and develop feedback literacy across all levels. Don’t miss this opportunity to elevate your CX strategies and join a conversation that promises to be both insightful and actionable. About the Guest Speaker: Sandy Mathis is a Certified Customer Experience Professional (CCXP) and Project Management Professional (PMP) with over 25 years of experience in driving customer-centric transformation. As a Customer Experience Strategist at Microsoft, she focuses on developing innovative solutions that improve customer experiences through digital and AI-powered approaches. Sandy is also a sought-after speaker and author, sharing her expertise in customer experience, digital transformation, and employee engagement. In her free-time, Sandy can be found locally trying power walking a local trail, trying a new restaurant or recipes, spending time with her Fur-child, Bella, or traveling with her scuba gear or skis in tow.

Don’t miss out! Tomorrow at 11 AM (CT), join Sandy Mathis, Global Customer Experience Director at Microsoft, and host Karl Sharicz as they dive into the transformative power of psychological safety. Key takeaways include: ✅ Building a fearless feedback culture ✅ Boosting customer satisfaction and engagement ✅ Strategies for continuous improvement Kick off the year by learning how to embrace feedback and foster a thriving CX culture. 👉 Register here: https://hubs.li/Q033Yrhg0 #CX #PsychologicalSafety #FeedbackCulture

Step into the ultimate showdown of survey and research platforms in our upcoming webinar: The Battle of Platforms: QuestionPro vs. All. Explore how QuestionPro stands out against other leading solutions in terms of features, flexibility, and value. We’ll dive deep into the key differentiators that make QuestionPro the trusted choice for organizations worldwide, from advanced analytics to superior customer support. Whether you're evaluating your current platform or seeking an upgrade, this session will equip you with insights to make an informed decision. Don’t miss the chance to see why QuestionPro continues to lead the way in empowering data-driven success. Join us to discover the tools, capabilities, and innovations that can elevate your research to the next level!

Start the year tapping into the transformative power of psychological safety and how to create a culture where feedback is embraced and celebrated. Join Sandy Mathis, Global Customer Experience Director at Microsoft, for an insightful discussion with host Karl Sharicz. Date: January 28th Time: 11 AM (CT) Discover how fostering a psychologically safe environment can lead to: - Remarkable improvements in customer satisfaction - Enhanced employee engagement and retention - A thriving culture of continuous improvement Key Takeaways: - The critical role of psychological safety in customer experience - Practical steps to build a fearless feedback culture - Strategies to develop feedback literacy across your organization Don't miss this opportunity to transform your approach to feedback! Register now and join the conversation. Register here: https://hubs.li/Q033YL_g0 #CX #PsychologicalSafety #FeedbackCulture

Discover the power of authenticity in digital market research. This webinar explores the strategies and tools that help build genuine connections with participants, fostering trust, better engagement, and reliable results. Learn how to humanize digital interactions and create meaningful research experiences. Don’t miss the opportunity to refine your approach to online research and unlock deeper insights.

Ethics in market research is one hot topic, we try our best with the big words. Check out MRXUnplugged episodes here: https://lnkd.in/g-QQyT-R

We’re kicking off with a deep dive into some of the most impactful events and trends shaping healthcare this year, with exclusive insights pulled from cutting-edge research. What we are learning: Clinicians’ Views on Generative AI: Generative AI is transforming healthcare delivery, but what do clinicians on the front lines think? Nurses Sentiment and wellbeing: The heartbeat of patient care, nurses face immense pressures, but their resilience shines through. Multigenerational Patient Experience in Digital Health Solutions: We’re sharing an exclusive preview of early findings from our study on generational differences in patient experiences"

We are proud to announce that Happy Market Research Podcast is now part of the QuestionPro family! With over 500 episodes and 300,000 listens, it has become a trusted resource for insights, innovation, and meaningful conversations in the market research industry. We’re excited to build on this incredible legacy and continue contributing to the research community by sharing insights that are engaging, accessible, and impactful. Thank you to Jamin Brazil for putting your trust in us! Stay tuned for a new season, new episodes and the new host announcements! (Spoiler: Dan Fleetwood has some big shoes to fill!) Read more about it here: https://lnkd.in/eEufs5ym