Ratchet+Wrench

Bill Snow talks about how small tokens of appreciation go a long way in keeping team members engaged and productive in the shop.

An operative from North Korea conducting an elaborate money laundering scheme was reportedly employed with Fisker among hundreds of other U.S. companies.

Are you still relying on phone calls for appointments? If so, you might be losing customers who crave the convenience of online scheduling. In this webinar, sponsored by Steer, we'll show you how to streamline your booking process, reduce headaches, and keep your clients happy with just a few clicks. With 84% of customers expecting this feature, it's time to adapt and transform your shop. Make it easy for your customers to book with you and watch your bottom-line soar!

Customer objections are inevitable—but with the correct system, you can overcome them.

Ford CEO Jim Farley’s recent six-month trial run of driving competitor Xiaomi’s SU7 electric sedan has shaken the automaker into reinventing its EV strategy.

In this episode of R+W Radio, Josh Parnell and Brandon Jones talk about improving shop leaders from the inside out and creating processes that boost KPI and increase shop revenue.

Through a new partnership with Revv, automated ADAS research syncs directly with Autel's MaxiSYS IA900WA Wheel Alignment and ADAS calibration frame.

Hyundai Motor Group has unveiled its latest device for combatting electric vehicle fires: a drill lance.

Ratchet+Wrench spoke to Nancy J. Williamson, founder and CEO of Williamson Advisors, to find out how auto shop owners—with shops that bill over $100K—should approach payroll solutions to maximize their profits.

Last week on Ratchet+Wrench Radio, Margaret Light of Equilibrium Therapy Services P.L.L.C. discussed the unique stressors shop owners face and how they can impact mental health.